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Is that a 50% ticket price increase Action is trying to sneak in with MyWay?

By Snave81 11 February 2011 22

It seems that those of us who currently travel on Action buses using an adult Faresaver 10 may soon be subject to a 50% ticket price increase under the MyWay system. 

Currently, an adult Faresaver 10 costs $25.20.  This equates to a single fare cost of $2.52.  A nice little discount from the cash fare price. 

Under the MyWay system, the only advertised discount is 5% if you choose to use autoload or BPAY.  This would mean that instead of paying the $4.00 cash fare you would pay $3.80.  $3.80 represents a ticket price increase of 50% compared to the cost of a fare using the current adult Faresaver 10 ticket. 

Any thoughts?  Is this correct or will there be a new fare structure brought in once MyWay is implemented?


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Is that a 50% ticket price increase Action is trying to sneak in with MyWay?
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KB1971 said :

mikal said :

I think that might be because the people running ACTION are incompetent. Remember — they’re the people running ACTION after all!

Please quantify incompetent for me because I just don’t see it. I wait for bus, bus turns up on time & takes me to work.

They must be doing something right…..

Ditto – it works for me.

KB1971 9:46 am 01 Mar 11

merlin bodega said :

This is the Government that has already pushed up fares by 30% in their term and yet moaned about why nobody catches buses. So why the surprised faces?

People do catch buses & a 30% increase is bugger all considering the current cash fare is only $4.00.

Action is so cheap its not funny, try some of the bigger cities for train & tram fares & see how you go.

merlin bodega 8:39 am 01 Mar 11

This is the Government that has already pushed up fares by 30% in their term and yet moaned about why nobody catches buses. So why the surprised faces?

Balthazar 5:32 pm 13 Feb 11

thy_dungeonman said :

When people say “tag off at the end of the trip” do they mean upon exiting each bus or after using the last bus in a trip that requires 2 or more buses?

You tag on getting on a bus and you tag off when getting off a bus, each and every bus. If on a trip you have to catch three buses, you must tag on and off each bus on the trip.

KB1971 9:26 pm 12 Feb 11

mikal said :

I think that might be because the people running ACTION are incompetent. Remember — they’re the people running ACTION after all!

Please quantify incompetent for me because I just don’t see it. I wait for bus, bus turns up on time & takes me to work.

They must be doing something right…..

thy_dungeonman 6:20 pm 12 Feb 11

When people say “tag off at the end of the trip” do they mean upon exiting each bus or after using the last bus in a trip that requires 2 or more buses?

ML-585 1:59 pm 12 Feb 11

Balthazar said :

So far I’ve never been over charged but have been under charged on many occasions. The system on the bus must get confused as it often shows that I get on and off a the start point of a run, such as at DFO on the 200 route, even though I never went anywhere near DFO, and I’m not charged. This has happend on many occasions.

I suspect that this is the software ‘glitch’ that they wanted to fix before the system went live.

Balthazar said :

But having used the system I’m left with a few questions.

If Canberra has a single fare system, why do you need to tag on and off a bus? The tagging off only becomes important if the fare system is based upon zones.

So I wonder if this is laying the foundations for a future zone system for action buses.

Very good question. There are a few possible answers (based upon nothing more than speculation) which have nothing to do with a variable fare structure:

(A) The system which won the tender was a copy of the Perth system which has a zonal fare structure. It was cheaper to keep the tag off requirement than to re-configure the software to remove it.

(B) TAMS Transport Planning were attracted to the idea that a tag on/tag off system also gives them data about passenger travel habits — and it’s cheaper, easier and more accurate to get the data this way than by customer surveys. Even though the fare structure does not require it.

(C) TAMS were not aware that you could run a smartcard system without tagging off.

Ian said :

4. likewise applies for rides in a week and in a month. you will be charged no more than a weekly or monthly ticket.

As Balthazar has pointed out, there will no longer be a weekly or monthly fare option. There will be fare cap of 38 rides ‘per calendar month’.

There will also be a School Term fare cap, but this was not included in the recent ticket trial.

Balthazar 11:25 pm 11 Feb 11

I’ve been using MyWay for nearly 2 months.

It works pretty simply, when you tag on at the start of a trip AND tag off at the end of the trip you are charged $2.52. A transfer option is automatically invoked so you can go and get on another bus for up to 90 minutes after your first tag on, the same as the magnetic tickets. Yesterday I caught 3 buses in that 90 minutes and was only charged $2.52. There is a daily maximum charge you can expect of $7.60 which means you would have to catch 4 full fare trips before this comes into effect but the 4th one will only cost you 4 cents.

A word of warning though, if you do not tag off at the end of a trip you will be charged the trip cash price of $4.

I use to buy a monthly ticket for $92.50. There is no such think as a monthly MyWay ticket. However, if you catch the bus and pay for 38 trips within a month the rest of the month is free. That equates to $95.76 which is therefore a price rise over the previous monthly price. So far I’ve not used 38 trips in a month so I don’t know how it shows on my transaction log.

So far I’ve never been over charged but have been under charged on many occasions. The system on the bus must get confused as it often shows that I get on and off a the start point of a run, such as at DFO on the 200 route, even though I never went anywhere near DFO, and I’m not charged. This has happend on many occasions.

Not all buses have MyWay readers so on those occasions I’ve got a free trip. There have also been occasions when the system has not been working and I again get a free ride. One day last week I had free rides all day for one reason or another. I think this sort of thing will continue to happen from time to time after the system is implemented.

But having used the system I’m left with a few questions.

If Canberra has a single fare system, why do you need to tag on and off a bus? The tagging off only becomes important if the fare system is based upon zones.

So I wonder if this is laying the foundations for a future zone system for action buses.

Ian 11:24 pm 11 Feb 11

I expect they will retain the current fares, until July when they usually put them up anyway. It is dumb to have a fare increase at the same time as a new ticketing system – people blame the increase on the ticketing changes and it pisses them off.

The way I understand the fares will work is (using adult fares as an example):

1. pay cash on the bus $4
2. use a card and it is $2.52 (less 5% if you recharge using BPAY or autoload). Except if you don’t tag off in which case it is $4 (or possibly $3.80 with the discount)
3. if your $2.52 rides add up to more than the cost of a daily ticket, you only get charged the price of a daily ticket
4. likewise applies for rides in a week and in a month. you will be charged no more than a weekly or monthly ticket.

The amount of value stored on the card is nothing to do with any multiple of any ticket type. It is simply a credit from which the ticket price is deducted. If you have say $0.72 left and recharge it with $20, it will then have $20.72 to use on fares. Presumably they will have some way you can cash out the balance on a card in some circumstances.

I can’t see any mention of what they plan to do if you try to use a card that is low on credit. Not let you travel unless you can cover the maximum possible fare for the ride ($4?).

Something else a stored value card does is stops people stockpiling tickets – so whereas now you could by a stack of 10 ride tickets in anticipation of a price rise, and take as long as you liked to use them up, in future you will be debited the new fare the day it goes up.

I actually would prefer ACTION to change to a distance based fare. At least they should have a short trip fare of say $1 or $2 – seems crazy to me that it costs the same to go from my Belconnen suburb to Belconnen Mall as it does to go to Tuggeranong.

ML-585 1:31 pm 11 Feb 11

ps0104 said :

I’d put my money on a new fare structure being announced when it goes live. I’d guess there will be increases, but not to the tune of 50% or there would be public outrage.
We shall wait and see…

On a side note, lets be realistic…the actual cost per ride is currently less than $2.52. I normally get AT LEAST 2 or 3 free rides (on one occasion I think I made it to 6 in a row) per 10 trip ticket due to the dodgy ticket machines.

Happy to relieve you of your money! How much do you want to bet? What about $50 to your chosen charity.

Enjoy your free rides while it lasts, once MyWay is in place, all unused magnetic tickets will need to be transferred over to MyWay.

Expect to hear some details about the start date very soon. My sources tell me the cards will be available in March.

mikal 1:14 pm 11 Feb 11

trix said :

Ok, so a bit of information here now, and also that about the fare trial on the ACTBus site. Great!

Why is none of this on any official sites or publications, even if under a “proposed fare structure – subject to approval” heading?

I think that might be because the people running ACTION are incompetent. Remember — they’re the people running ACTION after all!

ps0104 1:07 pm 11 Feb 11

It is unlikely that the user trial fares will have anything to do with the actual cost when the system is fully implemented. Think about it…if the people participating in the trial were expected to may more than the standard faresaver 10 price, their wouldnt be many people wanting to take part in the trial would there.
I’d put my money on a new fare structure being announced when it goes live. I’d guess there will be increases, but not to the tune of 50% or there would be public outrage.
We shall wait and see…

On a side note, lets be realistic…the actual cost per ride is currently less than $2.52. I normally get AT LEAST 2 or 3 free rides (on one occasion I think I made it to 6 in a row) per 10 trip ticket due to the dodgy ticket machines.

trix 12:59 pm 11 Feb 11

Ok, so a bit of information here now, and also that about the fare trial on the ACTBus site. Great!

Why is none of this on any official sites or publications, even if under a “proposed fare structure – subject to approval” heading?

ML-585 12:57 pm 11 Feb 11

Keijidosha said :

MyWay is supposed to calculate fares based on distance travelled. To me that implies a complete restructure of pricing that will do away with the current standardised fares.

No it’s not. I refer you to Jon Stanhope’s Media Release of 8 July 2009: “The new ticketing system will retain the current flat fares structure.” (http://www.chiefminister.act.gov.au/media.php?v=8202)

Rollersk8r 12:45 pm 11 Feb 11

I agree it’s unclear and the $20 increments also seem to point to fare increases and/or a big shift in the fare structure.

The website says the card is initially $20 and must be topped up with a minimum of $20 each time. Where does this $20 figure come from – nothing is $20 under the current system?

If fares were staying the same then why would anyone put down an amount that doesn’t exactly equal a certain number of rides? Or is that the plan – ACTION to raise revenue by stealth by leaving everyone with weird little amounts on the cards that can never be used??

eatthatfrog 12:42 pm 11 Feb 11

Have a look here (with thanks to ACTBus.net) – these were the user trial fares

http://actbus.net/index.php?option=com_content&view=article&id=867:myway-fares-for-user-trial&catid=47:myway&Itemid=58

intaba 12:33 pm 11 Feb 11

The website says that MyWay will be cheaper than cash fares but I can’t see any actual figures. Or a start date any more specific than “early 2011”.

Anchor 12:29 pm 11 Feb 11

If this is true I will no longer take buses period.

Lin 12:25 pm 11 Feb 11

Last thing I heard was that the fare structure had not been approved yet?

Keijidosha 12:16 pm 11 Feb 11

MyWay is supposed to calculate fares based on distance travelled. To me that implies a complete restructure of pricing that will do away with the current standardised fares.

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