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Locksmith Robbery

By Chop71 - 8 December 2009 36

Now I understand that these people perform a valuable service to the community but today I was quoted the following to change a exterior door handle.

Replacement handle                     $98+

Callout Fee                                        $78

Labour                                                $100 per hour

 

So that’s $278+ to change the handle on my front door. (and they can’t come till next week). Kids if your leaving school this year, don’t waste years and years going to university, get a trade, be a builder/plumber/glazier etc.

Any retired locksmiths out there looking for a weekender? (In Belconnen)

PS. It isn’t even a keyed door handle.

What’s Your opinion?


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indigoid 12:07 pm 11 Dec 09

dvaey said :

Then try and tell yourself that a tradie charging 20x that, to turn up ‘sometime next week’ is a reasonable deal.

Not sure if you actually read my previous posts at all, but I DO think it’s reasonable that tradies set their own rates. I wouldn’t be too happy with the precision timing of ‘sometime next week’ but that is a totally separate issue that I’ve never personally experienced.

As for pizza in 30 mins delivered… That was a pretty poor choice of example. The last few times I’ve got pizza from local (generally the excellent but oddly-named Non Finito Pizzeria in Mortdale) takeaway places (not even delivery) it has taken 20 minutes or so to prepare, and they started making it immediately upon ordering. In a busy shop, your 30 minute turnaround including delivery is a fantasy. I think a service fee for putting your stuff before all the other people that were sufficiently organised to place their orders before yours sounds quite reasonable.

dvaey 11:04 am 11 Dec 09

indigoid said :

Have you thought about what that callout fee really means?

It means the tradesperson has (I hope!) decided to stay sober enough to drive and relatively free of social engagements. Being available like that is no laughing matter when you’re the person receiving the calls. Am speaking from experience here — have been on call 24×7 for the last five years.

Theres a difference between ‘callout’ fee as its usually applied, and this case, where its simply a delivery/installation fee, even though thats being gouged separately in labour costs. If the lock was replaced within 4hrs then a call-out fee would be appropriate. When the lock might be fixed next week, thats a delivery/installation fee.

indigoid said :

I think the callout fee is perfectly reasonable

Remember that the next time you order a pizza and have to pay a $5 ‘fee’ for service within half an hour in any weather. Then try and tell yourself that a tradie charging 20x that, to turn up ‘sometime next week’ is a reasonable deal. Even if you call a taxi for a job, the call-out fee is what, $2? $3? Sounds like OP has the right idea, its the niche markets like locksmithing, where the money is.

icantbelieveitsnotbutter 10:46 am 11 Dec 09

el said :

icantbelieveitsnotbutter said :

Willing to be on call??? It’s their job, they chose it… and believe it or not, they don’t have to pick up the phone or take the job?

Of course not. And if nobody chooses to be on call/do these jobs? I guess you’re SOL when something goes wrong eh?

pptvb said it “they’re paying for my knowledge and experience of 20 years” So you need 20 years experience to justify picking up the phone and saying i’ll be there in 30 minutes, oh and it’ll cost you $78… oh and there’s an after-hours call out fee too… that’ll be another $100… oh and for 10 minutes work (where the 20 years experience is actually relevant) that’ll be another $100. Nope, too much

Wow. Excellent work taking those remarks way out of context and making yourself look stupid(er).

Don’t like it/think the charges are ‘too much’?

Fix it yourself. Simple huh?

Don’t you expect to be paid reasonably for whatever it is you do for a living? Or is it just sour grapes that you don’t actually possess any skills people are willing to pay for?

You tell me what experience you need to pick up a telephone? My two year old can pick up a telephone… and say hello, and with 10 minutes training, he could most likely take a booking.

Are these the skills you are refering to?

And I do expect to be paid ‘REASONABLY’ for what i do… not over the top and taking advantage of people in vulnerable situations. $278+ to change a keyless door handle… you think that is reasonable? Oh and by the way, you have to wait a week… well done on the on call 24/7/365 argument???

fabforty 8:33 pm 10 Dec 09

Try Canberra Security Doors and Screen in Mitchell. Thye changed my locks when I moved in years ago. They also installed all my security screens etc.

They are reliable and not overpriced.

el 4:48 pm 10 Dec 09

icantbelieveitsnotbutter said :

Willing to be on call??? It’s their job, they chose it… and believe it or not, they don’t have to pick up the phone or take the job?

Of course not. And if nobody chooses to be on call/do these jobs? I guess you’re SOL when something goes wrong eh?

pptvb said it “they’re paying for my knowledge and experience of 20 years” So you need 20 years experience to justify picking up the phone and saying i’ll be there in 30 minutes, oh and it’ll cost you $78… oh and there’s an after-hours call out fee too… that’ll be another $100… oh and for 10 minutes work (where the 20 years experience is actually relevant) that’ll be another $100. Nope, too much

Wow. Excellent work taking those remarks way out of context and making yourself look stupid(er).

Don’t like it/think the charges are ‘too much’?

Fix it yourself. Simple huh?

Don’t you expect to be paid reasonably for whatever it is you do for a living? Or is it just sour grapes that you don’t actually possess any skills people are willing to pay for?

icantbelieveitsnotbutter 12:54 pm 10 Dec 09

el said :

54-11 said :

pptvb, just for the record, I have no problem with an after hours callout fee so long as it’s reasonable.

Why do you think you have the right to decide what’s ‘reasonable’ for someone’s livelihood/time/skills?

icantbelieveitsnotbutter said :

pptvb said :

Ha Ha.
I love it when people ring me on a Sunday and whinge when told there is an after hours call-out rate.
The best are the ones who then try and fix things themselves. I charge them double again for fixing their “fixing”.
You are paying for my knowledge & experience of 20 years, not just 10 minutes on site.

So what is your labor charge for then? I have no issue in you guys charging an after hours fee if it is indeed, after hours, but to charge a call-out fee, and after hours fee then a labor charge… a bit rich. As a second point, chances are you chose the profession you’re in, so please don’t complain about the hours you work.

If you don’t like it, you’re more than welcome to wait until ‘normal’ business hours. Unless of course it’s an OMGWTFBBQ!!!2!!11!!! EMERGENCY!!!!!!

In which case, you should be very bloody thankful that there are people willing to be on call 24/7/365 to fix things for you.

Willing to be on call??? It’s their job, they chose it… and believe it or not, they don’t have to pick up the phone or take the job?

pptvb said it “they’re paying for my knowledge and experience of 20 years” So you need 20 years experience to justify picking up the phone and saying i’ll be there in 30 minutes, oh and it’ll cost you $78… oh and there’s an after-hours call out fee too… that’ll be another $100… oh and for 10 minutes work (where the 20 years experience is actually relevant) that’ll be another $100. Nope, too much

el 12:19 pm 10 Dec 09

54-11 said :

pptvb, just for the record, I have no problem with an after hours callout fee so long as it’s reasonable.

Why do you think you have the right to decide what’s ‘reasonable’ for someone’s livelihood/time/skills?

icantbelieveitsnotbutter said :

pptvb said :

Ha Ha.
I love it when people ring me on a Sunday and whinge when told there is an after hours call-out rate.
The best are the ones who then try and fix things themselves. I charge them double again for fixing their “fixing”.
You are paying for my knowledge & experience of 20 years, not just 10 minutes on site.

So what is your labor charge for then? I have no issue in you guys charging an after hours fee if it is indeed, after hours, but to charge a call-out fee, and after hours fee then a labor charge… a bit rich. As a second point, chances are you chose the profession you’re in, so please don’t complain about the hours you work.

If you don’t like it, you’re more than welcome to wait until ‘normal’ business hours. Unless of course it’s an OMGWTFBBQ!!!2!!11!!! EMERGENCY!!!!!!

In which case, you should be very bloody thankful that there are people willing to be on call 24/7/365 to fix things for you.

Hells_Bells74 11:45 am 10 Dec 09

May’ve been a lot of very sorry young boys (via their tongues) if volts were a killer!

Thumper 9:46 am 10 Dec 09

What Damian Haas said. Amps kill, not volts.

icantbelieveitsnotbutter 9:31 am 10 Dec 09

pptvb said :

Ha Ha.
I love it when people ring me on a Sunday and whinge when told there is an after hours call-out rate.
The best are the ones who then try and fix things themselves. I charge them double again for fixing their “fixing”.
You are paying for my knowledge & experience of 20 years, not just 10 minutes on site.

So what is your labor charge for then? I have no issue in you guys charging an after hours fee if it is indeed, after hours, but to charge a call-out fee, and after hours fee then a labor charge… a bit rich. As a second point, chances are you chose the profession you’re in, so please don’t complain about the hours you work.

The cat did it 9:22 am 10 Dec 09

Australia has a formal national standard of 230Vac, ± some percent, but is still effectively 240Vac, ‘cos that is what most of our electrical supply infrastructure was designed around. NZ is the same standard as Australia- 230Vac. But volts aren’t the main danger until you get to high voltages that burn- what kills is the level of current in the region of the heart.

imhotep 8:54 pm 09 Dec 09

indigoid said :

Tradies are people too, after all.

Don’t worry, the ‘tradies ‘ generally hold an equally low opinion of the ‘pubes’.

indigoid 8:32 pm 09 Dec 09

cranky said :

Australia’s 240 volts does hurt, and can kill.

Actually I read somewhere recently that the Australian standard changed sometime post-y2k to 230V.

I also think it’s reasonable that tradies deserve a decent callout fee, much more so than people such as myself (professional geek employed by a large corporation) who are paid a on-call allowance whether the calls come in or not, plus overtime when they do. In the tradesman’s case there is no compensation at all for being on call unless someone actually calls and gets some work done.

As for the callout fee for a job scheduled a week ahead — did you stop to consider that the poor guy might have had to weigh up the potential income vs. some personal or family appointment?

Tradies are people too, after all.

damien haas 8:26 pm 09 Dec 09

cranky – its the amps, not the volts that kill. cars use 12-14 volts.

Mordd 7:09 pm 09 Dec 09

Damm everyone beat me to it, its really not that hard to change yourself, DIY handyman (handyperson?) work ftw!

54-11 7:02 pm 09 Dec 09

cranky, NZ is the same as Oz. Well, with respect to their electrical supplies, anyway.

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