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MyWay or the Highway

By johnboy 11 April 2011 36

bus interchange

Territory And Municipal Services have announced that the new MyWay cards or cash are now the only ways to catch a bus.

The old ticket system is dead, but students with a term ticket can ride by showing it to the driver.

You can still transfer credit from old tickets to a new MyWay card until the end of the financial year.

More online.

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MyWay or the Highway
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ML-585 12:50 am 15 Apr 11

c` said :

True, top up options are limited or lack timeliness, but most of same places which sold faresaver will still sell you a $20 my way card – with $20 of credit. Not so different from before? Yes, you might have multiple cards, but you’d learn soon enough to top up before situation critical.

Not a bad idea, but by having more than one card you may miss out on the 36-trip monthly cap (the point at which you stop paying fares).

Don’t forget that every Town Centre has at least one newsagent who can perform on the spot top-ups and there are also MyWay and Canberra Connect outlets, although these are only open during business hours.

It will take a few months before people get used to the new system. For what it’s worth, my recommended technique is firstly charging your MyWay card over the counter via credit card with as much as you can less $20 (MyWay cards can hold up to $190); then perform a BPAY top-up of $20 – this will activate the 5% discount on all fares; once you establish your travel patterns you will know how much you use per month so then you can set up a monthly BPAY transaction to top up your card – ensuring that it is done at least one week before your card hits a negative balance.

SheepGroper 1:35 pm 14 Apr 11

Sir Pompously said :

A Driver can disable any reader on their bus to prevent people from tagging off to fare evade, they can also change the stop manually through their console. As with all systems, the stop can also be changed manually in the system.

That may be why earlier this week the Woden bus interchange came up as “Cohen St Bus Station Pla” on the MyWay history list.

Last night I encountered my first defunct MyWay card reader. Despite showing a red light and a message saying it wasn’t working every passenger tried to tap on, and this is despite seeing all the people before them getting an error beep. And some even tried to tap off on the defective machine when leaving.

ML-585 1:22 am 14 Apr 11

toriness said :

so what is to stop people from getting on bus and tagging on at the front, and also tagging off at the second swipe thingo halfway up the bus as they sit down. to save themselves the hassle and use of their precious memory cells at the end of the trip i mean? and if we DID have zones, is the ability (if it exists) to do this a failing of the system?

This is not possible. The system will not allow you to tag on (at the front) then tag off at the back. I’ve tried it.

However, you can tag off by the rear door once the bus has arrived at a new stop. Also, you can (and should) use the rear-door reader to tag off even if the rear doors are not opened.

Please also note that you ‘tag off”, ‘touch off’ or ‘tap off’ — not ‘swipe off’. The card should be held STILL while tagging on and off. From what I’ve seen, most failed card reads are caused by people waving the card around. It is a smartcard system, not a barcode reader.

A word of warning – if you tag off at the front reader make certain that you do not accidently tag on again. I’ve heard of a situation where a passenger tagged on when getting off the bus and ended up being charged an extra fare.

Sir Pompously 10:31 pm 13 Apr 11

puggy said :

puggy said :

Gantz said :

That would only be achievable at Interchanges, as the back ones dont activate till one.

Not entirely true I think. Last week I was bored and sitting across from the rear tagger, so I sat there and watched. It seemed to go green (with the arrow and all) every time the bus was near a bus stop, even if the bus didn’t actually stop at that stop. Once clear of the stop, it went back to red. Now, it could be a massive timing coincidence, but seeing as there may some sort of GPS involved nowadays, it’s quite feasible. That said, when I once tried to tag off at the rear at Belco “Community Station”, it didn’t let me, even though the doors were open.

Both readers are run off GPS co-ordinates of bus stops along the route (As both readers are run from the console giving them information of the vehicles position). The rear reader will spring to life once it gets into the zone of the bus stop, the front reader will stay on but if you tag off before the zone it tags you at the previous stop. A Driver can disable any reader on their bus to prevent people from tagging off to fare evade, they can also change the stop manually through their console. As with all systems, the stop can also be changed manually in the system. If the incorrect route code is entered (Driver forgets to move to their next shift, incorrect programming etc), you will find it won’t recognise the stops along the way (the system knows) and will normally give you a “Change of mind” when you reach your destination because it is confused. The change of mind has no time period as long as it tags you off at the board point, unlike other cities which give you a time limit. I think they need to cut down the time on a Change of mind fare, or just abolish it. I have gained a days worth of travel for $2.52 once due to change of mind fares and system errors, and every time I travel I seem to end up paying half of what I should.

c` 11:32 am 13 Apr 11

Most of this seems like a matter of teaching old dogs new tricks?

1. Top-up Issues.

The same dilemma occurs when you reach the end of your faresaver. You’ve got to buy a new one. You can’t stand there with an expired card (at least not until recent memory) and expect to get on the bus.

True, top up options are limited or lack timeliness, but most of same places which sold faresaver will still sell you a $20 my way card – with $20 of credit. Not so different from before? Yes, you might have multiple cards, but you’d learn soon enough to top up before situation critical.

2. Tag Off

Not so hard. I’m all for it if it means a better bus system. And it’s cheaper to do so. It’s all in the little myway brochure. This will be a “no-news” item in a few months. The only thing I don’t like about it is how close the card needs to be. The brochure gives the idea that the card can remain in your wallet (IIRC). Not so in my experience.

KB1971 11:16 am 13 Apr 11

KB1971 said :

SheepGroper said :

linnloken said :

My Uni assessment is about the new MyWay system. I want to find out what the public think about this system. Have your say here: http://twtpoll.com/d1d6to
Thanks for participating.

On the survey you have “the old system are better”?! And you’re in university?

Is TXT an acronym for twit?

*TWT*…….taking the piss fail 😛

KB1971 10:44 am 13 Apr 11

SheepGroper said :

linnloken said :

My Uni assessment is about the new MyWay system. I want to find out what the public think about this system. Have your say here: http://twtpoll.com/d1d6to
Thanks for participating.

On the survey you have “the old system are better”?! And you’re in university?

Is TXT an acronym for twit?

SheepGroper 9:23 am 13 Apr 11

linnloken said :

My Uni assessment is about the new MyWay system. I want to find out what the public think about this system. Have your say here: http://twtpoll.com/d1d6to
Thanks for participating.

On the survey you have “the old system are better”?! And you’re in university?

linnloken 8:18 am 13 Apr 11

My Uni assessment is about the new MyWay system. I want to find out what the public think about this system. Have your say here: http://twtpoll.com/d1d6to
Thanks for participating.

puggy 1:44 pm 12 Apr 11

Gantz said :

That would only be achievable at Interchanges, as the back ones dont activate till one.

Not entirely true I think. Last week I was bored and sitting across from the rear tagger, so I sat there and watched. It seemed to go green (with the arrow and all) every time the bus was near a bus stop, even if the bus didn’t actually stop at that stop. Once clear of the stop, it went back to red. Now, it could be a massive timing coincidence, but seeing as there may some sort of GPS involved nowadays, it’s quite feasible. That said, when I once tried to tag off at the rear at Belco “Community Station”, it didn’t let me, even though the doors were open.

Gantz 1:27 pm 12 Apr 11

Arrow said :

toriness said :

what is to stop people from getting on bus and tagging on at the front, and also tagging off at the second swipe thingo halfway up the bus as they sit down. to save themselves the hassle and use of their precious memory cells at the end of the trip i mean? and if we DID have zones, is the ability (if it exists) to do this a failing of the system?

I wondered already if this was a way to get free trips.

I know that if you get on the wrong bus and swipe on, you can swipe off again within 30 seconds and you don’t get charged.

So why not swipe on, walk down the back, swipe off at the back door, then take your seat. Presto, free ride.

That would only be achievable at Interchanges, as the back ones dont activate till one.

Gungahlin Al 1:20 pm 12 Apr 11

Zac_Mathes said :

Also regarding the rough acceleration/braking most of the time this is not the drivers fault, the buses especially the newer ones have very different brake set ups and some respond more than others, when drivers move from type to type bus to bus they have to adjust to this so give them some leniency there as I am sure they would try to do it smoothly.

From what I’ve seen, I think the difference is more likely male v female drivers than the type of bus.

Arrow 11:16 am 12 Apr 11

toriness said :

what is to stop people from getting on bus and tagging on at the front, and also tagging off at the second swipe thingo halfway up the bus as they sit down. to save themselves the hassle and use of their precious memory cells at the end of the trip i mean? and if we DID have zones, is the ability (if it exists) to do this a failing of the system?

I wondered already if this was a way to get free trips.

I know that if you get on the wrong bus and swipe on, you can swipe off again within 30 seconds and you don’t get charged.

So why not swipe on, walk down the back, swipe off at the back door, then take your seat. Presto, free ride.

Arrow 11:14 am 12 Apr 11

m_ratt said :

Arrow said :

They should make it a “discount” for swiping off. $2.60 for a trip, and $2.50 if you swipe off.

Look at it this way then – $4 for a trip, $2.60 if you tag off.. Enough of a discount to be an incentive?

The MyWay website says the maximum fare is $2.52. So a $4 fare is a punitive measure for forgetting, not the “normal” fare.

toriness 6:46 am 12 Apr 11

i know it doesn’t matter in canberra because we don’t have zones so there no price differentiation between someone travelling between lyneham and civic and someone travelling from tuggers to civic – which is madness if you ask me, but admittedly somewhat off topic – so what is to stop people from getting on bus and tagging on at the front, and also tagging off at the second swipe thingo halfway up the bus as they sit down. to save themselves the hassle and use of their precious memory cells at the end of the trip i mean? and if we DID have zones, is the ability (if it exists) to do this a failing of the system?

Zac_Mathes 12:24 am 12 Apr 11

Gungahlin Al said :

Certain aspects of this system are royals pains in the butt.

You have maybe a second to see what your remaining credit is on the tiny little blue on blue screen. If you don’t see it and your card runs out, the drivers turf you off. Or you can elect to pay almost double in cash…

The MyWay office in Civic has just two people VERY SLOWLY serving the queue that does a lap of the office then spills out onto the footpath.

Or you can pay it via your phone and Bpay, which I did last week. 24+ hours later and the friendly little machine was still telling me I was out of credit and getting me turfed off. Not amused.

And the swiping off routine? Total pain. You would think that if ACTION want people to get into that habit during this intro period, they would at least put reminder signs for people as they are exiting. Certainly there’s no effort at all by the drivers to remind anyone.

While ranting about buses, is it too much to expect that drivers (especially when they have people standing right out to the door) to brake and accelerate a little more smoothly so people aren’t flung back and forth?

In the first paragraph of your post you mention the lack of time to see your balance; Your balance will actually stay up on the screen until you remove the card so if you hold the card there there should be adequate time to see your balance.

Also regarding the rough acceleration/braking most of the time this is not the drivers fault, the buses especially the newer ones have very different brake set ups and some respond more than others, when drivers move from type to type bus to bus they have to adjust to this so give them some leniency there as I am sure they would try to do it smoothly.

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