If you have bought or sold a property recently, then you would have heard about Rate My Agent. That’s because many real estate agents now ask their clients to fill in this short online survey as a measure of their experience. Having filled out two recently, I was curious about where the comments and scores go and how they are used. Go to the Rate My Agent website and it is easy to search for agents – it is kind of like a Trip Advisor for real estate agents, where you can let others know what your experience was like, good or bad. So basically, it is hard to fudge or strategically game this award as the results are based on feedback from customers.
So, if you were wondering, Brett has an average of 4.7 stars with 105 reviews. His recent clients have all given him five stars, and it was hard for me to find any below that. And they all spoke of the trust that they had in him and his business partner Martin Faux.
Brett attributes his success to ‘customer service and being natural with it.’ He prides himself on being transparent with both the buyer and the seller and making sure that he tells people what they need and want to know. But behind his success and modesty, is a tale of hard work and determination.
Brett moved to Canberra in 1992 to train at the Australian Institute of Sport. An elite rower, he won a gold medal in the 1997 World Championship and Silver Medal at the Sydney 2000 Olympics. He entered real estate as a personal assistant in 1997, working his way up to become principal of Peter Blackshaw Woden & Weston Creek. His agency was awarded franchise office of the year in 2010, 2012 and 2014.
Five Canberra agents were shortlisted for the Rate My Agent ACT Real Estate Agent 2017 award. Second place winner is Robert Peaker from Peter Blackshaw Real Estate Tuggeranong, and third place is Scott Isaacs from Rutherford Johnston Properties. The Top Canberra agency is Ray White Belconnen.