16 January 2023

Payment glitch at ACT Government-owned carparks resolved

| Claire Fenwicke
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A nationwide glitch saw the ACT Government waive fees at its car parks. Photo: ACT Government Facebook.

Free parking at ACT Government spots has been short-lived in Canberra, with the glitch now fixed and parking machines back online.

Access Canberra announced earlier this morning (16 January) that due to a fault impacting government paid parking machines nationally, it wouldn’t enforce pay parking across the Capital.

A government spokesperson said it had been told about the fault by its paid parking machine provider, Duncan Solutions, which impacted the ability to use credit cards at the machines.

“The fault did not impact the ability for customer to pay for parking via the EasyPark app or by cash,” they said.

“However, noting the disruption to customers seeking to make credit card payment and uncertainty on resolution timing, as a gesture of goodwill Access Canberra advised the community that it would not be enforcing pay parking in the ACT today.”

The community was reminded parking requirements still applied, such as posted time limits and illegal parking in loading zones and disabled parking spaces.

The payment waiver did not apply to privately owned car parks.

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Reactions were mixed online, with many rejoicing their luck.

“Not often you get a freebie from you lot,” one person wrote.

Another encouraged everyone to get out and take advantage of the free parking: “For one day only it’s worthwhile visiting a cafe … since the exorbitant parking fees for the outdoor car parks were introduced it reduced my patronage and expenditure in the city centre.”

However some had already forked out their payment for the day:

“just paid $20 for parking fkkkkk,” one annoyed commuter wrote.

Access Canberra has been working with Duncan Solutions to figure out how the national fault occurred, and advised it had now been fixed.

“While many drivers in the community welcomed not paying for parking to start their working week, with the fault now being resolved, we would like to remind the community that payment will be required tomorrow and to always park safely and legally,” the spokesperson said.

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