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Purchasing a new car – best not in Canberra?

By Eyl - 8 September 2010 49

Hello fellow Rioters,

I thought I could share a little experience with you guys after reading a post about people having trouble buying a new vehicle (posted like 3 months ago). Basically the issue was that dealers in Canberra would not lower/haggle the advertised price like they used too.

Anyhow the short story goes, it came to my turn to buy my first new vehicle. I had done all the research in brands/models and prices via Internet etc. The car I was looking at had a RRP of $25,000 drive away. Well long story short I too found myself having much trouble getting the related dealers (only 2 in Canberra) to lower their price, the best offer I got was $25,000 +$750 ($25,750) because the ones on the ship and in stock already had alloy wheels on it (I could go without), and that they would throw in some key rings -_-.

Well I had gone home to think about it and then a thought had occurred to me…. so I checked it out there is only 2 dealers of this type in Canberra and nearly 20 of them in Sydney (more competition). So I called 1 (only 1) dealer in Sydney and told him my story. I just said “look, can you make me a deal good enough to convince me to come Sydney to at least have a look?”

In the end the deal I got was (Exact same car MY10 2010 , 5km on the clock) $23,450 but I had to pay my own stamp duty and rego ( different state) which came to  roughly $24,600 after wards, BUT they included at no cost a package they offered here in Canberra valued at $1500, also included 17″ Alloy wheels. I didn’t even mention it and they gave me key rings ^_^. I didn’t even bother haggling the Sydney dealer.

So to conclude it all I got a car that Canberra dealers would have charged me $27,250 but paid total from Sydney (after bus fare $30 (partner came) nights accommodation $110 and food $60 + car total was roughly $24,800. still less than Canberra and had a weekend get away ><.

So my point is people, for new cars have a look into dealers in Sydney as well, it doesn’t hurt to ask questions, otherwise you might be getting taken for a ride haha. As for used I’m under the impression Canberra is better for less rust, I’d never bother buying used off dealers anyhow, private only.

For those of you that are going down that path I hope this helps.

-Eyl

What’s Your opinion?


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49 Responses to
Purchasing a new car – best not in Canberra?
Lazy I 11:43 am 08 Sep 10

Solidarity said :

I bought an Alfa Romeo from Gulsons in Fyshwick, they were $2400 cheaper than anyone else, including Sydney/Melbourne!

Hmm.

Probably best you bought it locally, being an Alfa it will likely be in their shop for half it’s life.

JessP 11:42 am 08 Sep 10

I agree fully with Holden Caulfield. I have bought cars from Lennocks in the past and had been happy but found Slavens in Belconnen much happier to help and able to give me a signicantly better deal in the end (about $3000 better). Pays to shop around.

Genie 11:35 am 08 Sep 10

nhand42 said :

Had a similar experience. Went to a nameless dealer in Phillip to buy a luxury Volkswagen. Salesman wouldn’t give me any discount at all. In fact, he invited his 20-something salesman mate over so they could both laugh at me for asking for a discount. I wish I were kidding. What sort of idiotic salesman thinks it’s a good idea to humiliate the customer about to drop $50k on a car? I walked out of the store and vowed never to buy anything from that dealer.

Canberra dealers think they can treat their customers like crap and get away with it. Screw ’em. I bought my last vehicle interstate; it was no hassle whatsoever.

Canberra Dealers are useless…

One of my mates wanted to buy a new luxury car, had the exact make and model in mind, went to the dealership basically saying I want THAT car sign me up today, but can I test drive it first. He had to prove his income before they would let him even test drive a car. 3 visits later he finally got to drive the car.

I also still remember rocking up to a Belconnen car yard in my gym gear, spent a good 10-15mins looking at just ONE car, getting in and out seeing how it felt and no one bothered to come near me. So I walked inside to see the finance officer (my partner – but first time I’d ever been to his work) I didn’t know where his office was and the only person that bothered to talk to me or answer my question was the car yard attendant. The staff werent very happy with me, as I complained rather loudly to my partner not realising the yards owner was within ear shot. Never ended up buying the car (but still plan to) my sister ended up getting the same make and model and got quotes from Sydney as Canberra had no 2010 models in stock, and only wanted to sell her an 2009.

Me no fry 11:32 am 08 Sep 10

deejay said :

Seriously, how much money is leaving the Canberra economy due to the miserable service given by these clowns?

Probably not enough to make the dealers change their ways. They have it too easy here in Canberra, with a large captive market and minimal competition. New car dealers don’t even open on Sundays, fer Chrissakes, that’s how much they need your business.

Solidarity 11:29 am 08 Sep 10

I bought an Alfa Romeo from Gulsons in Fyshwick, they were $2400 cheaper than anyone else, including Sydney/Melbourne!

Hmm.

deejay 10:52 am 08 Sep 10

Same story here. I bought a new Hyundai Tuscon in Sydney. It was an end of line model, and I wanted a manual. I asked Melrose Hyundai down here to search for one for me, explaining that I really wanted a SUV-shape car due to the type of driving I do. They told me there were none left in Australia. Then they tried insanely hard to sell me an i30, which is a station wagon and nearly $10K more expensive. I wound up finding over a dozen of them myself online (none in Australia, my a**) – the closest one in Sydney, and $4K less than they’d quoted.

Seriously, how much money is leaving the Canberra economy due to the miserable service given by these clowns? This post has generated stories totalling probably $200K already!

Holden Caulfield 10:41 am 08 Sep 10

I should have prefaced my previous comment by saying I have bought from Lennock Volkswagen in the past and had a pretty good experience (following some very poor service a few years earlier that led me to buy in Sydney as well). However, as nice as the guys there have been to my wife and I in recent times, it’s clear that Gerald Slaven VW are much hungrier for new business, which is a bit of a shame. But good for VW that there is now some proper competition in town.

Holden Caulfield 10:23 am 08 Sep 10

nhand42 said :

Had a similar experience. Went to a nameless dealer in Phillip to buy a luxury Volkswagen. Salesman wouldn’t give me any discount at all. In fact, he invited his 20-something salesman mate over so they could both laugh at me for asking for a discount. I wish I were kidding. What sort of idiotic salesman thinks it’s a good idea to humiliate the customer about to drop $50k on a car? I walked out of the store and vowed never to buy anything from that dealer.

Canberra dealers think they can treat their customers like crap and get away with it. Screw ’em. I bought my last vehicle interstate; it was no hassle whatsoever.

Go to the Belconnen version, ask for Phillip. He does good deals.

KB1971 10:09 am 08 Sep 10

A friend of mine was actually abused by a local dealer because he bought the car interstate, the local guy would not haggle so he went elswhere. He then recieved a phone call from the dealer principle telling him to never bring tha car to them as they would not service it ever.

This was the same dealer that agreed to sell me a second hand Commodore & then took a week to repair the transmission oil leak prior to delivery. A job that takes 20 minutes (I know as I am a mechanic by trade). In the end I badgered them so much after a week that they said “if you are not happy then come & get your deposit back”, so I did.

If you dont want a new car & are happy with an Aussie built car, Pickles Auctions are the go too.

We recently were in the market for a new car & the only bloke who i woulf buy a car off was Daryl at National Capital Motors in Tuggeranong. He doesnt bullshit.

The same dealer I mentioned above, I tried to get a drive of a brand new Pathfinder, the first time the vehicle wasnt registered but the salesman assured me that when it was registered that we could have it for the night (he would have sold it to us too as we fell in love with it), the second time I went in there to drive one the salesman asked me to come back as he had a truck coming in with more cars (there were 4 of them standing around & we waited 20 minutes for one of them to come & talk to us) & in Mittagong I could not get a drive of one because the salesman said to me “I have to dela with this lady fors because she wants to buy a car” even though I was there first. Helllooooo, so was I!!!!!!

I wasnt until a mate of mine bought one that I got a drive of one.

Local dealers will not get my money when we do actually buy, we ended up not buying because baby no 3 came a long & changed out plans.

embilly 9:57 am 08 Sep 10

I had the same experience buying second hand, but privately. Was looking for a VW Golf or Bora and no one would budge, they’d rather stick it out for weeks and weeks before they’d lower their price. Ended up finding a better car in Sydney, and after calling the guy and saying, look, will you go this low, cause if you will I’ll come and view it and buy it — it worked like a dream.

Only slight hassle was transferring rego from NSW to ACT but it was worth it. It’s a great car and I didn’t get ripped off.

Sydney is deffo the way to go if you can’t get what you want at a reasonable price.

jennybel75 9:06 am 08 Sep 10

Private Fleet’s always a good option as well. http://www.privatefleet.com.au I bought my last car (2 yrs ago) through them after the Canberra dealers wouldn’t budge on prices.

RandomPoster 9:00 am 08 Sep 10

My experience at a different dealer in Phillip was quite different, they where not prepared to offer the sort of discount I wanted so I decided to call around other cities (Sydney included) and ended up going back to the dealer in Phillip because they had the best deal.

nicnacvb 8:43 am 08 Sep 10

I had the same experience earlier this year. I’m not one to be held captive by a limited market so I broadened my search to Goulburn, Mittagong and Sydney.

The Canberra dealers wanted me to pay about $1400 over the current advertised drive away price because I they had no 2009 models left.

I ended up getting a 2010 model ordered in by Mittagong for the advertised drive away price of $22,990 plus cruise control, floor mats and a boot mat.

And I didn’t have to do a thing. Turns out they employ 2 guys whose job it is to drive cars all over NSW and beyond. They drive the car down and meet you at the motor registry with a blank cheque to pay rego and stamp duty, they do all the inspections with the Motor registry, then take you through the usual pre purchase inspection and advice that you would usually get at the dealer and away you go. Plus I got a little gift hamper of yummy goodies from the Southern Highlands.

I was a little bit wary of everything going so smoothly but after the experience I cannot recommend Mittagong Mazda highly enough!

nhand42 7:48 am 08 Sep 10

Had a similar experience. Went to a nameless dealer in Phillip to buy a luxury Volkswagen. Salesman wouldn’t give me any discount at all. In fact, he invited his 20-something salesman mate over so they could both laugh at me for asking for a discount. I wish I were kidding. What sort of idiotic salesman thinks it’s a good idea to humiliate the customer about to drop $50k on a car? I walked out of the store and vowed never to buy anything from that dealer.

Canberra dealers think they can treat their customers like crap and get away with it. Screw ’em. I bought my last vehicle interstate; it was no hassle whatsoever.

ConanOfCooma 7:43 am 08 Sep 10

Nice.

I’ve always found anyone that sells something in Canberra just wants to bleed you dry.

It’s like going to the snow, but without the extra fun.

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