6 February 2020

Rideshare drivers secure amendments that allow them to touch their mobiles

| Michael Weaver
Join the conversation
John Burge

One of Canberra’s first Uber drivers, John Burge, has pushed for upgrades to laws for rideshare drivers. Photo: Michael Weaver, Region Media.

One of the first rideshare drivers in Canberra has ensured that the more than 2000 drivers in the ACT do not receive hefty fines for touching their mobile phones while driving.

When Uber driver John Burge noticed that the legality of touching his phone while on the job was “at best doubtful”, he contacted the Minister for Justice, Consumer Affairs and Road Safety Shane Rattenbury who checked the legislation.

As a result, on 20 December last year amendments to sections 299 and 300 of the Road Transport (Road Rules) Regulation 2017 were made by the ACT Government.

Mr Rattenbury responded to Mr Burge, saying, “The amendments clarify that rideshare, taxi and hire car drivers can use their mobile device as a driver’s aid (for example, a dispatch system) while the vehicle is moving if the information displayed is in relation to the transport of passengers.

“This includes touching the device to accept or reject a job request but does not include touching the device to enter an address or other text-based information. The body of the mobile device must be secured in a mounting affixed to the vehicle while being used.”

Mr Burge told Region Media the amendments to the legislation were important to rideshare drivers’ business.

“My concern was that unless the car was parked, was it legal for us to touch the phone?

“The issue here is that to do our job, we have to touch the phone when a ride request comes in. We get the notification and we need to accept or reject it. To accept it, you have to touch the phone. Once you pick up the passenger, you have to start the trip by touching the phone and the same happens when you end the trip,” Mr Burge said.

The fine in the ACT for touching your phone while in control of a motor vehicle is $480 or three demerit points. If the driver is using the mobile for social media or the internet, the fine goes up to $588 with a loss of four demerit points.

Mr Burge said the effect of these fines for rideshare drivers would be catastrophic, as rideshare drivers tend to be low-income earners.

“The issue for me was, is it legal to touch our phones and are we at a risk of getting one of those massive fines, which could seriously affect our income and would be close to losing our licence?

“It was worse than being a grey area. I came to the conclusion that using a mobile phone while driving was likely to be illegal.”

Mr Burge said he was not aware of any rideshare drivers who had been fined for using mobile phones while driving. He had also never received a complaint from a passenger about accepting or declining rides while driving.

“Thankfully, I don’t have a great big list of complaints,” Mr Burge said.

“For the drivers, there was a very serious doubt of whether the very basics of doing our job and accepting rides while driving was legal.

“All it would take would be someone to say that the law doesn’t allow that for it to have an impact on a rideshare driver.”

Mr Burge has been driving for Uber since November 2015, when the company began operating in the ACT – the first state or territory in Australia to allow rideshare drivers to operate in the same way a taxi does.

He also convenes a weekly get-together of rideshare drivers who discuss the issues they face over an informal lunch.

Alongside Uber, there are now a number of rideshare businesses operating in Canberra such as Shebah (the female-only platform), Ola and Go Catch.

“My understanding is that there are about 2000 rideshare drivers in Canberra, with a smaller proportion being regularly active drivers,” Mr Burge said.

“I do it because I enjoy human interaction and meeting people and having some great conversations.

“Our operating costs are quite high and it’s really best viewed as a supplementary form of income, but I just love doing it and being an advocate for the many drivers we have out there helping people get to where they need to go.”

Join the conversation

All Comments
  • All Comments
  • Website Comments
Capital Retro10:59 am 15 Feb 20

It is likely that UBER and other similar gigs will fail so all this discussion is academic.


I wonder how Uber drivers compare to taxi drivers? Based on my observations taxi driver are worse than the average driver and if anything should be subject to stricter requirements than the average person.

Part of this seems to be an attitude that because their income depends on getting places they are entitled to cut other drivers off, change lanes without indicating and disobey other rules that apply to us normal drivers.

If Uber drivers have a similar attitude then they certainly don’t deserve exemptions from normal rules.

Oh, so it is safe after all, to be distracted for long enough to read the information on and touch a mobile phone.

Daily Digest

Want the best Canberra news delivered daily? Every day we package the most popular Riotact stories and send them straight to your inbox. Sign-up now for trusted local news that will never be behind a paywall.

By submitting your email address you are agreeing to Region Group's terms and conditions and privacy policy.