Back in Feb, I signed up with an interstate energy provider to install a 1.5kw solar panel array, to connect to the grid. The panels were installed in a reasonable timeframe- within 4 weeks of signing up.
This is when things went bad. ACTPLA came to inspect and informed me that there was an issue and they had contacted my installer and they were supposed to come and fix it before it would have to be reinspected.
No installer came, but I did receive a call saying that the issue was fixed and I should book my appointment with ACTPLA again, which I did, this was about 4 weeks after the initial inspection.
The ACTPLA inspector came and informed me that the issue had not been fixed at all and the whole process would have to be done again. I have thereafter contacted the energy provider and they seem to be very lax in getting back to me with any updates.
My question is – what options do I have in my case? It has been 3 months now, and I have solar panels which are doing nothing- which amounts to financial loss as well.
Any suggestions would be appreciated.