Thus far we have had a negative experience regarding the installation and implementation of our solar panels. All the initial dealings with the company were courteous and professional, and the workers who installed the panels were professional. Problems arose when,
1. Our paperwork was not submitted to ActewAGL until about ten days after the panels were installed and we were not given sufficient reason why it took so long.
2. ActewAGL couldn’t come out to check the electrics until ACTPLA had been out first, which took about three weeks after the installation.
3. About a month and a half after installation an ActewAGL representative checked our meter box only to tell us that the electrician has wired it completely wrong and now they need to come out again. Apparently a nsw company was contracted by our solar company to do the electrics and it is very different system in the ACT. If this is not corrected and checked by ActewAGL immediately we go back on the waiting list for another two months! Our advice is to check that the solar company has employed appropriate tradesman for the job as this was not something we thought necessary to check.
Overall we are disappointed with the service.