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Telstra billing practice

By Roger Allnutt - 31 May 2017 1

Telstra billing

I have never made a call to Telstra for ‘operator assist calls’ and until my bills started showing that I had, I had no idea how you did this.

Apparently, you dial 1234. This is not the sort of number that you would dial inadvertently as it is unlike any landline, mobile numbers or even international numbers.

The first time a couple of these calls appeared on my bill I queried with Telstra in Civic and was informed that I must have made the calls, but on this occasion, they would be prepared to refund – but not again.

Imagine my surprise when my next bill also included the fee of $1.99 for one of these calls. I then noticed that in each case the recorded length of the call was EXACTLY ONE SECOND.

This immediately raised my suspicion. Even with the brilliance of Telstra, it would be impossible to provide a service in one second.

Unless there is a genie in my mobile phone, there is clearly some kind of recurring billing error on Telstra’s end.

If just a couple of these erroneous calls were added to most bills… there are millions of account holders around Australia – then the extra revenue would be significant.

Most account holders probably pay their accounts without taking a good look at the detail (probably by direct debit or similar).

I will be challenging Telstra again this week but I wonder if anyone else has noticed these, ‘operator assisted calls’ on their bills?

What’s Your opinion?


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One Response to
Telstra billing practice
John Hamilton 8:28 pm 01 Jun 17

just checked my last few bills and nothing like that came up

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