I went looking for a topic where you could post accounts of great service received in and around Canberra, but failed to find one. So here’s one. I want to know where are the places to go to get great service, as they should be supported. Likewise, I want to know who are the people who give great service, for the same reason.
Last week, on the same day, I got great service from two businesses, service that made me go “wow”. Not just, that was nice, but wow, these people are amazing.
First was a weird one. I’m off to visit a friend in Utah on 1 February, and years ago, promised to bring her a Ho Mi hand hoe. They make them in Gundaroo, an Asian hand-tool which is the best thing I’ve ever used for gardening, it’s like a metal extension of your hand. So I went to the website to order one, and they’re closed for all of January! Argh! Noooo! So, in desperation, I emailed them, explaining the problem, hoping there was some way I could buy a Ho Mi.
A few days later, I got a nice friendly reply, asking me to ring them in the evening with my details and they’d send me one. So I did (I think they were in the middle of dinner!) and they sent me one. Absolutely brilliant.
Here’s their site: http://www.allsun.com.au/
Second great bit of service? I saw the Flight Centre ads for their killer cheap airfares to LA, and so rang the number the next day. Got a young chap at Fyshwick Flight Centre shop, called Jason. Well, he was great. Happily looking up fares, seeing how to cobble together airfares. He already knew I usually used the ‘net to get fares, but was clearly enjoying hunting around and seeing how good a deal he could find. We had a great chat, and I went off to think about things. However, I that night found a slightly better deal online and went with that, and called him back to say sorry.
This is the kind of travel person you want, if you are looking for someone to hunt around and do it all for you. Friendly, energetic, and motivated. This is not a checkout-operator style travel person, this chap will jump in and enjoy seeing what he can do. I recommend him thoroughly. I think the Fyshwick shop tends to be a bit quiet, too, so if you want someone who can spend some time on your trip, Jason’s your man.