Skip to content Skip to main navigation

News

Avani Terraces - Greenway
Life is looking up

Uber pick-ups from Canberra Airport back on track

By Charlotte Harper - 20 June 2016 15

Uber at Canberra Airport

After three months of difficulties booking Uber pick-ups at Canberra Airport, the ride-sharing service has announced the issue is resolved and passengers can now open the app, request a ride and meet their driver at the Express Pickup Area.

In March, Uber users found that it was not possible to call an Uber to collect them directly from the airport.

“Previously when a passenger was on the plane, in the terminal or outside they could order a car,” one driver wrote in frustration on Uberpeople.net.

“Most times drivers waited in legal parking areas. Now unless a passenger slides the map so the pointer is on Pialligo, Campbell or Fyshwick (just referencing closer suburbs to avoid confusion) they won’t be able to order a ride.”

Read more reactions from drivers on Uberpeople.net here.

According to a comment on that forum, Uber drivers had been collecting passengers in the drop-off zone, leading to complaints from the Airport to Uber and the decision to block customers from booking Uber to collect them directly from the airport.

Today, Uber sent the following email to its members:

Starting today getting picked up at the Canberra Airport just got a whole lot easier!
Simply open the app when you have your bags & request a ride – it’s that easy!
You will be directed to meet your driver in the ‘Express Pickup Area’.
(Just keep right as you exit the terminal and follow the green signs.)

Estimated fares:
Canberra Airport to Australia Parliament House: $16-$22
Canberra Airport to Belconnen: $32-$43
Canberra Airport to Kingston: $15-$21

The Airport has issued a media release jointly with Uber on this issue (see below). In the release, its general manager, Stephen Byron, says Uber users will have access to “an air-conditioned lounge tailored to the needs of ridesharing customers”.

The “Parking + Transport” section of the Airport’s website made no mention of Uber when we checked at 11.40am today, though it includes comprehensive information about taxi operators, ski buses, Airport Express buses, rental cars and parking.

Uber Airport Media Release

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
15 Responses to
Uber pick-ups from Canberra Airport back on track
dungfungus 11:20 am 29 Oct 16

If this decision gets legs, the ACT Labor/Green minority government may have a dilemma with their silent partner, Unions ACT.

http://www.abc.net.au/news/2016-10-29/uk-tribunal-rules-uber-drivers-deserve-workers-rights/7977208

Canberra’s taxi drivers (the ones with the stranded assets called a taxi licences) will be rejoicing in the ranks.

rommeldog56 8:02 pm 26 Aug 16

creative_canberran said :

You are joking. It’s probably the easiest metro airport in Australia now to do it. If you want an era when security didn’t dictate that cars can’t loiter for pickups right at the terminal, head back to the 80s.

It isn’t about “security”. If it were, there would be no drop offs up the ramp at entrance to the terminal. No, its just a cynical money making exercise. No wonder really, since the airports have been sold to the private sector.

dungfungus 2:37 pm 26 Aug 16

Mmmmmm, Uber may soon be be the Dick Smith of the ride share industry.
https://au.finance.yahoo.com/news/uber-lost-least-1-27-124259131.html

Skyring 2:05 pm 26 Aug 16

creative_canberran said :

You are joking. It’s probably the easiest metro airport in Australia now to do it. If you want an era when security didn’t dictate that cars can’t loiter for pickups right at the terminal, head back to the 80s.

I wouldn’t say security. I’d say Mr Snow’s desire to get as much money for parking as possible.

And I don’t say that nobody does it. I say that every now and then the cops do a blitz.

Would it kill Canberra Airport to open up the arrivals area loop to pickups, with a strictly enforced no-loiter? I see other airports doing this, and it seems to work just fine, especially in this age of mobile phones.

dungfungus 12:19 pm 26 Aug 16

creative_canberran said :

Skyring said :

The airport is designed so that private pickups of arriving passengers are difficult. You’ve pretty well got to park, because there is no pickup area to correspond to the drop-off zone on the departures level.

And yet people try to do it. They take up space in the drop off zone, they hover on corners and in garage entrances. They are a nuisance and a danger.

There are two answers:
1. Pay the few bucks, park, meet the arriving passengers in the arrivals area.
2. Park in one of the free carparks at Majura Park, awaiting a call on your mobile. It takes four minutes to get to either the express green carpark ($3.00 for twenty minutes), or the red outdoor carpark, ten minutes: no charge.

Or you can try something else and risk getting fined by the cops on one of their blitzes. It’s easy to spot someone doing the wrong thing. A car with no passengers climbing the ramp to the drop off zone isn’t there to drop anyone off. Someone waiting at the dropoff zone with luggage is waiting for a pickup.

You are joking. It’s probably the easiest metro airport in Australia now to do it. If you want an era when security didn’t dictate that cars can’t loiter for pickups right at the terminal, head back to the 80s.

Well, most of would agree that Hobart is about 20 years behind the mainland but the airport at Hobart has a free drop-off/pick-up lane outside the airport building (no standing of course).
So, that beats Canberra.

creative_canberran 11:33 pm 25 Aug 16

Skyring said :

The airport is designed so that private pickups of arriving passengers are difficult. You’ve pretty well got to park, because there is no pickup area to correspond to the drop-off zone on the departures level.

And yet people try to do it. They take up space in the drop off zone, they hover on corners and in garage entrances. They are a nuisance and a danger.

There are two answers:
1. Pay the few bucks, park, meet the arriving passengers in the arrivals area.
2. Park in one of the free carparks at Majura Park, awaiting a call on your mobile. It takes four minutes to get to either the express green carpark ($3.00 for twenty minutes), or the red outdoor carpark, ten minutes: no charge.

Or you can try something else and risk getting fined by the cops on one of their blitzes. It’s easy to spot someone doing the wrong thing. A car with no passengers climbing the ramp to the drop off zone isn’t there to drop anyone off. Someone waiting at the dropoff zone with luggage is waiting for a pickup.

You are joking. It’s probably the easiest metro airport in Australia now to do it. If you want an era when security didn’t dictate that cars can’t loiter for pickups right at the terminal, head back to the 80s.

Skyring 9:31 pm 25 Aug 16

The airport is designed so that private pickups of arriving passengers are difficult. You’ve pretty well got to park, because there is no pickup area to correspond to the drop-off zone on the departures level.

And yet people try to do it. They take up space in the drop off zone, they hover on corners and in garage entrances. They are a nuisance and a danger.

There are two answers:
1. Pay the few bucks, park, meet the arriving passengers in the arrivals area.
2. Park in one of the free carparks at Majura Park, awaiting a call on your mobile. It takes four minutes to get to either the express green carpark ($3.00 for twenty minutes), or the red outdoor carpark, ten minutes: no charge.

Or you can try something else and risk getting fined by the cops on one of their blitzes. It’s easy to spot someone doing the wrong thing. A car with no passengers climbing the ramp to the drop off zone isn’t there to drop anyone off. Someone waiting at the dropoff zone with luggage is waiting for a pickup.

montana 2:19 pm 04 Aug 16

mcs said :

Why is Uber so expensive in Canberra? According to their online fare estimator they are charging $42.57 from Pearce to Canberra Airport, yet you can go by Uber from Sydney Central Railway to Bondi Beach for $19.95. Is Uber following the lead of petrol companies in jacking up their prices in supposedly wealthy Canberra?

Why are you comparing 2 totally different trips? Pearce to the airport is 15km, compared to the 8km trip to bondi beach.

rosscoact 9:54 am 23 Jun 16

mcs said :

Why is Uber so expensive in Canberra? According to their online fare estimator they are charging $42.57 from Pearce to Canberra Airport, yet you can go by Uber from Sydney Central Railway to Bondi Beach for $19.95. Is Uber following the lead of petrol companies in jacking up their prices in supposedly wealthy Canberra?

Don’t know why that is the case. Does that have a surge component?

The regular trip that I take is 25% cheaper (35% if I pay by card) and 2-5 minute wait instead of 20-30 min by taxi.

Rollersk8r 9:35 am 23 Jun 16

Why said :

Paul Costigan said :

Grateful to anyone who can explain the story with airport pickups generally. Seems like a multi-million dollar design mistake that the obvious pickup area (on the lower level) is closed off to traffic??

I have also wondered this – especially when trying to pick someone up and being directed to the (very expensive) car park.

Apparently the first 10 minutes in the car park is free… In which case you’re doing extremely well if you can accurately time your 10 minute window for pick up – allowing for flight delays, baggage collection and the walk down to the car park…

dungfungus 8:51 am 23 Jun 16

mcs said :

Why is Uber so expensive in Canberra? According to their online fare estimator they are charging $42.57 from Pearce to Canberra Airport, yet you can go by Uber from Sydney Central Railway to Bondi Beach for $19.95. Is Uber following the lead of petrol companies in jacking up their prices in supposedly wealthy Canberra?

Who was falling over himself getting them to start in Canberra so he could get another photo opportunity with the latest “cool/hipster” thing?
Don’t blame Uber; they are business people who are in it to make money and they don’t care who gets in their way.

wildturkeycanoe 8:31 am 23 Jun 16

It is all about making money, eh? Prohibit everyone from picking up from arrivals and taxing the family or friends who are trying to do something nice for them. You can’t pick up an arrival anywhere within 100m of the gate,but are forced to pay pickup tax in their carpark, plus made to walk a long way with luggage. Why so easy to leave but so hard to enter the capital? Not very welcoming, but definitely very “Canberran”.

John Moulis 7:46 am 23 Jun 16

Why is Uber so expensive in Canberra? According to their online fare estimator they are charging $42.57 from Pearce to Canberra Airport, yet you can go by Uber from Sydney Central Railway to Bondi Beach for $19.95. Is Uber following the lead of petrol companies in jacking up their prices in supposedly wealthy Canberra?

madelini 4:46 pm 22 Jun 16

Paul Costigan said :

Grateful to anyone who can explain the story with airport pickups generally. Seems like a multi-million dollar design mistake that the obvious pickup area (on the lower level) is closed off to traffic??

I have also wondered this – especially when trying to pick someone up and being directed to the (very expensive) car park.

Rollersk8r 3:44 pm 21 Jun 16

Grateful to anyone who can explain the story with airport pickups generally. Seems like a multi-million dollar design mistake that the obvious pickup area (on the lower level) is closed off to traffic??

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site