After three months of difficulties booking Uber pick-ups at Canberra Airport, the ride-sharing service has announced the issue is resolved and passengers can now open the app, request a ride and meet their driver at the Express Pickup Area.
In March, Uber users found that it was not possible to call an Uber to collect them directly from the airport.
“Previously when a passenger was on the plane, in the terminal or outside they could order a car,” one driver wrote in frustration on Uberpeople.net.
“Most times drivers waited in legal parking areas. Now unless a passenger slides the map so the pointer is on Pialligo, Campbell or Fyshwick (just referencing closer suburbs to avoid confusion) they won’t be able to order a ride.”
Read more reactions from drivers on Uberpeople.net here.
According to a comment on that forum, Uber drivers had been collecting passengers in the drop-off zone, leading to complaints from the Airport to Uber and the decision to block customers from booking Uber to collect them directly from the airport.
Today, Uber sent the following email to its members:
Starting today getting picked up at the Canberra Airport just got a whole lot easier!
Simply open the app when you have your bags & request a ride – it’s that easy!
You will be directed to meet your driver in the ‘Express Pickup Area’.
(Just keep right as you exit the terminal and follow the green signs.)
Canberra Airport to Australia Parliament House: $16-$22
Canberra Airport to Belconnen: $32-$43
Canberra Airport to Kingston: $15-$21
The Airport has issued a media release jointly with Uber on this issue (see below). In the release, its general manager, Stephen Byron, says Uber users will have access to “an air-conditioned lounge tailored to the needs of ridesharing customers”.
The “Parking + Transport” section of the Airport’s website made no mention of Uber when we checked at 11.40am today, though it includes comprehensive information about taxi operators, ski buses, Airport Express buses, rental cars and parking.