11 November 2019

West Belconnen residents welcome new pharmacy home delivery service

| Rachel Ziv
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Samantha Kourtis

Capital Chemist Charnwood now offers home delivery 96 hours a week. Photos: Supplied.

Today, November 11, Capital Chemist Charnwood will officially launch a new delivery service to West Belconnen residents.

The service, which is already offered to select customers, will now be available 96 hours a week to all customers in Charnwood, Dunlop, Fraser, Spence, Latham, Macgregor, Holt, Higgins and Flynn.

Samantha Kourtis, owner and head pharmacist at Capital Chemist Charnwood, grew up in West Belconnen and took over the pharmacy seven years ago. She has since doubled the size of the team and employed several allied health professionals who offer complementary services.

Samantha says the new delivery service is needed by many people in the local community and helps those who can’t or don’t want to leave their house for any number of reasons.

“As a community pharmacist, I feel a strong connection to our community. Health care is not Monday to Friday 9-to-5. It’s all day, every day. This is why we’re open long hours, 7 days a week, and have offered a delivery service to our elderly customers for years.

“The extension of the delivery service means any person – young or old, able or unable – doesn’t need to leave their house to get medication or other supplies from the pharmacy.

“For example, a parent with a sick child at home who doesn’t want to drive out on a 40-degree day to pick up medication can simply place an order and have it delivered. Or, if someone in the family has a contagious virus, such as gastro, they don’t have to leave the house and potentially pass it on to others.

“We can package up anything a customer needs in the pharmacy, and deliver it within two hours. The delivery charge is a standard $5, even if it’s a public holiday.”

Samantha Kourtis

Samantha Kourtis, owner and head pharmacist at Capital Chemist Charnwood.

Capital Chemist Charnwood will use smart technology to make it easy for customers to order and track their delivery.

For scripts, customers can:

  • Use eRx (scan the QR code on the doctor’s script and send it to the pharmacy)
  • Download the MedAdvisor app and upload a script or choose any product in-store, or
  • Take a photo of the script and text it to the pharmacy on 0402 916 314.

To track their delivery, customers will receive immediate notification via text when the order is on its way. The text contains a link that, when clicked, shows the driver’s location in real-time and how many minutes until they reach the house.

“Part of our commitment to our community in West Belconnen is to help you be the best you can be, and to make you better faster,” says Samantha. “Access to medication is a significant part of that.”

“Many people in this area rely on friends, family, buses and taxis to go out for their medication. This helps them be more independent because they don’t need to make it to us – we will come to them.”

Capital Chemist Charnwood is located in Charnwood shopping centre in Charnwood Place.

Call Capital Chemist Charnwood on 02 6258 4949 to ask about the new delivery service, or pop in anytime from 7:30 am to 9:00 pm Monday to Saturday, and 9:00 am to 9:00 pm Sundays and public holidays.

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Christine Hamilton7:27 pm 11 Nov 19

What a fantastic service.

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