A friend, who has lived in the first stage of Macgregor West for about 18 months, recently received an unusual water bill; featuring excess water charges of well over $400.
This is unusual for many reasons, but mostly because it is only her living there, and besides the usual washing and toileting, she uses very little water (and has no garden). ACTEW says that beyond the water meter, all problems are the householders – and at their insistence, she has hired two separate plumbers to investigate the problem.
The first found no problem, but pressure tested the system finding no leaks. The second plumber got her to turn everything off in the house (despite the fact the toilet and outside taps are fed by the 2500ltr water tank out the back) – only to find that over the next 24 hours she used over 500 litres. The second plumber has decided that the Davey Rainbank system, that diverts rainwater to the rainwater tank for washing, irrigation and toilet water supply, topping up supply with town water as required) is the problem, and has temporarily bypassed the system.
Going for a walk and talking to her neighbours, she has discovered this is likely to be a widespread problem, as each of the five householders she spoke to had the same problem (and a well-known media program has filmed footage for a possible segment).
However, The Village Building Company has denied any responsibility, with the Company’s maintainance guy having visited and saying the Rainbank is not faulty.
I am just wondering if any readers out there have had the same problem, or are aware of problems with the MacWest plumbing (or indeed, the Davey Rainbank product or newer suburbs’ plumbing). Also – any advice on how to proceed? Having plumbers out to investigate has cost a small fortune in addition to the original excess water charge.