Working from home here to stay for APS

Ian Bushnell 3 December 2020 17
Working from home

The experience of working from home during the pandemic has made it more of an option than ever. Photo: File.

Canberra’s public servants may have been told to go back to the office but the generally positive working-from-home experience during the COVID-19 crisis means it will now be even more of an option for APS staff.

The latest State of the Service report confirms that while working from home did not suit everyone it is now accepted as an important tool in managing a flexible APS workforce.

”As COVID-19 continues to circulate in the community, employees, managers and agencies will need a flexible approach to home-based work that is responsive to a changing external environment,” it says.

”The APS must continue to explore the benefits of remote working, and of shared workspaces, and the skills, behaviours and ways of working that support a productive APS.”

APS Commissioner Peter Woolcott said the pandemic response had changed the nature of flexible work.

”Previously, flexible arrangements were most often used by women working part-time or accessing flexible hours,” he said.

”Throughout the pandemic, flexibility has become synonymous with the health and safety of our workforce, and business continuity of Government. Whether working remotely, over split shifts or rotating teams through the office, flexible work was widely embraced as a necessary measure to ensure employees could remain productive and focused on critical service delivery.”

READ ALSO: Study finds APS should stick with working from home opportunities

He said at the peak of national COVID-19 restrictions, more than half of APS employees worked from home and one-in-five agencies reported moving their entire workforce out of the office for a period of time.

The report says that Australians’ work expectations have now changed and for the APS to remain an employer of choice and attract talent it will need to retain this flexibility.

”In one survey of Australians, 82 per cent of respondents indicated that COVID-19 has changed how they want to work, and 97 per cent of respondents wanted to retain the freedom to work flexibly when COVID-19 restrictions are over,” it says.

It also says working from home also offered opportunities for the APS to broaden its skill base and catchment.

”Remote work offers the potential for the APS to access wider labour markets and in-demand skills, reducing geographic barriers to some APS roles,” it says.

The report says the COVID-19 experience allowed the APS to learn key lessons about what made working from home successful or not.

Access to the right digital tools such as videoconferencing technology were critical during crisis, and staff need to be properly resourced and trained to use them to be productive, it says.

The report also says leaders and teams must trust each other to get the best outcomes. Some managers reported that they found the remote experience challenging and would benefit from more training.

”The APS requires skilled managers with the mindset, tools and ability to manage dispersed teams pro-actively, employ outcome-based management, and foster open and accountable ways of working,” it says.

The report also says team members must continue talking to each other and maintain connection with other work areas wherever their location, or risk losing touch.

It acknowledges that working from home may not suit everyone or every task, and says flexibility requires an individual and evidence-based approach.

It was not an either/or situation and would often mean a hybrid approach.

Two case studies of productivity improvement and decline showed that the outcome often depended on the type of work, staff experience of working remotely, technology required, and the amount of interaction required with colleagues.

”With the right support and systems in place, flexibility can support organisational performance through higher engagement, and offer improved work/life balance to individuals,” the report says.

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17 Responses to Working from home here to stay for APS
Loviatar Loviatar 6:38 pm 07 Dec 20

They’ve just started making us come back to the office, and I can’t say I’m a fan. I had higher productivity, higher quality work and fewer distractions at home not to mention the huge sums of money I saved on parking, food, coffees and petrol (which I have used to put into the economy in more fulfilling ways).
Personally I suspect it has far more to do with the govt paying for half-empty office spaces (and having to heat/cool them, provide workspaces etc) and less about productivity or “needing to socialise”.
Given the number of contractors within the APS, if there are people who are falling behind their targets and not getting work done the simple solution is to sack them and move on of the many out-of-work people into that position.

Julie Maynard Julie Maynard 10:59 pm 05 Dec 20

News my dogs would be very happy with! 😂

Stas Idowu Stas Idowu 9:30 pm 05 Dec 20

what about private sector

    Ian Pye Ian Pye 6:53 pm 06 Dec 20

    I worked from home for approx the last 15 years. My manager was in Singapore and other team members there, Malaysia, India and Korea. Contact with them was always by phone, email, instant messaging and more recently, web conference, and every now and then, visiting them. I liked it and it worked well for the company. Never really missed the office as there was nobody local I needed to work with the last several years.

    Gary Keogh Gary Keogh 6:20 am 09 Dec 20

    Stas Idowu Private companies make their own rules so it really depends where you work.

Melissa Hobbs Melissa Hobbs 8:36 pm 05 Dec 20

Kathleen Graham good news!

Lin Van Oevelen Lin Van Oevelen 5:33 pm 05 Dec 20

I went back to the office on Wednesday for the first time since late March and I just couldn't believe I used to drive that distance 5 days a week before. No way do I want to do that again. Waste of time, money and unnecessary emissions.

And online meetings are just awesome. I don't mind having face to face meetings occasionally with people in my building but having to travel half across town for a meeting that should've been an email is not a good use of my time. And if I don't use my camera, I just keep working on other stuff during the boring bits.

    Melanie Angel Melanie Angel 5:43 pm 05 Dec 20

    Lin Van Oevelen do you have to go in full time now? Or can you still wfh?

    Lin Van Oevelen Lin Van Oevelen 5:57 pm 05 Dec 20

    Melanie Angel They started a roster. We could pick 1 or 2 days per week per team (voluntary). Our team chose to go in one day.

    I think fewer than half the desks are available to use still as they're trying to enforce strict social distancing. And it's a hotdesking office so desks are pretty close together.

    Melanie Angel Melanie Angel 6:37 pm 05 Dec 20

    Lin Van Oevelen thats wonderful. We have to go in at least 3 days a week.

    Lin Van Oevelen Lin Van Oevelen 6:43 pm 05 Dec 20

    Melanie Angel I really don't get why they would force staff to do that after they've proven that they can do the work just as well from home. It'll be wait and see what our execs decide once there are no more social distancing requirements. But I'm really hoping they'll follow their employees' lead on this. For once...

    Melanie Angel Melanie Angel 6:54 pm 05 Dec 20

    Lin Van Oevelen if you feel comfortable, would you mind please PM'ing me which agency you work at.

    Andrea Kerr Andrea Kerr 10:44 pm 05 Dec 20

    Lin Van Oevelen my personal experience is people are no where near as effective when working from home, output is significantly down and things are taking much longer to get completed.

    Lin Van Oevelen Lin Van Oevelen 7:03 am 06 Dec 20

    Andrea Kerr It's a shame to hear it had a negative effect on productivity in your area, Andrea. That would've been difficult when there was no choice.

    It works well for most teams in my organisation. And according to what I've read that seems to be more the norm. It's one of the few good things to come out of this pandemic.

Winnie LS Winnie LS 3:44 pm 05 Dec 20

Samantha Neal you would welcome this!

Wright stuff Wright stuff 11:34 am 05 Dec 20

AS IF! Huge amount of variability in how WFH arrangements are being continued even within my agency, let alone across the APS. In my area some people are returning to part time WFH arrangements from pre-Covid but generally the approach is that if you have to be at home for family reasons (eg tradie coming to quote, need to drive child to medical appointment) you can WFH by agreement with your manager. However some areas have multiple people still WFH full time and others are super hard line you MUST come back to the office and if you need to be at home then you need to take leave. WTF

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