ACT Housing maintenance phone number not working.

By 4 January, 2014 50

On Thursday at around 6:30PM, a tap in my bathroom broke, well the plastic part shattered into several pieces.   I am in a ACT Housing unit so I rang the maintenance number (6207 1500) to let them know and to have a plumber come out to fix it.

Well the number didn’t work.   I tried many times right up until 12:30AM but still nothing, just silence each time I rang.   I also rang Canberra Connect but they were pretty much useless and would only give me the “emergency number” if it was an emergency.

I also rang Telstra who informed me that it wasn’t their number and to ring Optus who said it wasn’t there problem.  The next morning I rang ACT Housing after numerous times ringing the 6207 1500 which again wasn’t working.

I finally got through to maintenance and they said someone could come around early next week even though it a 5 minute job.

The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked.  It is expensive for me to ring on my mobile because it is prepaid.

So,  I am wondering if any other ACT Housing tenants are having the same problem with their landline phone when trying to ring ACT Housing maintenance?    Please let me know.

 

 

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50 Responses to ACT Housing maintenance phone number not working.
#1
Queen_of_the_Bun11:56 am, 05 Jan 14

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

#2
agent_clone1:02 pm, 05 Jan 14

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Being a home owner you are responsible for your own house.

As a renter, I would expect my landlord to be fixing this, and reasonably quickly as well. Admittedly I would not necessarily expect to be able to reach the real estate at 6:30pm that day, but rather the next day.

Given that they are in ACT housing they potentially do not have the money to pay for the plumber to fix it then reclaim from their landlord. Especially as they are talking about the expense of mobile costs.

I do not think this is an unreasonable question, and from my point of view it is odd that mobiles work but landlines don’t. I do not see what the difference in the connection would be…

#3
Comic_and_Gamer_Nerd1:10 pm, 05 Jan 14

Yep. You are not allowed to whine.

Anyways, there are also two other maintenance numbers plus the national help desk number.

Soooo, 4 numbers for housing maintenance, all that work from a landline.

#4
Queen_of_the_Bun1:59 pm, 05 Jan 14

agent_clone said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Being a home owner you are responsible for your own house.

As a renter, I would expect my landlord to be fixing this, and reasonably quickly as well. Admittedly I would not necessarily expect to be able to reach the real estate at 6:30pm that day, but rather the next day.

Given that they are in ACT housing they potentially do not have the money to pay for the plumber to fix it then reclaim from their landlord. Especially as they are talking about the expense of mobile costs.

I do not think this is an unreasonable question, and from my point of view it is odd that mobiles work but landlines don’t. I do not see what the difference in the connection would be…

Yes, as a home owner I am responsible for fixing my own house. As a tenant, which I was until August last year, I would never have expected to be able to get through to the real estate agent at 6.30pm for a non-urgent issue. And I didn’t expect my landlord to fix it straight away unless it was urgent.

I just rang that number from my landline and got straight through. Perhaps the OP has a problem with their landline.

#5
poppy2:11 pm, 05 Jan 14

I have no idea about the ACT housing maintenance number, but as for your complaint about them not being able to come out until next week (even though you seem to admit it is a non-emergency), you do realise how difficult it is to get a plumber, or any other tradie, out over the xmas break? Also most property managers only respond to emergencies over this period, that is standard in the private rental market, because the property managers want a break just like everyone else. As a homeowner I had an unfortunate experience of needing a plumber over the xmas period and it is not easy even for a job that clearly can’t wait, and even if willing to pay extra $$$. I was most fortunate to find a sympathetic plumber who would come out to do the job, still that was during business hours I did not expect him to answer his phone at 6.30pm!. My five minute job cost me $215 BTW, not that I am complaining as I was grateful to get the job done and plumbers are never cheap in any case, it could have been much much worse. But it irks me that you think the ACT taxpayer should somehow be expected to wear the cost of ACT housing answering phones after hours (for non-emergencies) much less for us to fund non-urgent maintenance requests over a holiday period (yes a recorded message informing you of this would have been a good idea I do admit). Homeowners and private tenants do not get the privilege of free after hours services for non-emergencies. Nor do users of other government services which mostly shut down over xmas and are only open 9-5 Mon-Fri in any case. I am guessing that if you were a homeowner you wouldn’t want to pay the cost of getting a plumber in after hours/during holidays for a non-urgent problem. You would wait until one was available for the standard cost.

#6
Woody Mann-Caruso2:20 pm, 05 Jan 14

I’m the first to stick up for tenants’ rights, and to dickpunch anybody who thinks they can look down on somebody just because they’re in public housing.

But the fact that you seriously think there’s some sort of government maintenance crew sitting around on a Thursday night ready to pounce on your very minor plumbing issue, that you’d keep ringing about a bathroom tap til 12:30am, and that you’ll gladly put this grasp of reality on the record, all show you’re a 10th dan black belt muppet, trained by Sifu Jim Henson himself.

#7
IrishPete3:07 pm, 05 Jan 14

I see the unsympathetic trolls are out in force on a Sunday.

As a tenant obviously you have a right to get your plumbing problem fixed, and it is your landlord’s responsibility. That the landlord is the ACT Government is not really relevant 0 you could be in private rental, paid for by the ACT Government and Centrelink, and your rights would be the same.

I always thought the rent paid for public housing was excessive – isn’t it one third of your pension? For some of the quality of properties that’s outrageous, properties that you simply couldn’t rent privately because of the size, location and neighbours. And quite a high proportion of your income. .

Sounds to me like a fault with the forwarding of the 6207 1500 number – it is likely to be being forwarded to an on-call mobile after hours. I can’t see how it would make any difference that you are calling from a landline or mobile, I wonder was it just a timing thing? By the time you and your neighbour tried on mobiles it had been fixed?

IP

#8
justjbhere3:36 pm, 05 Jan 14

agent_clone said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Being a home owner you are responsible for your own house.

As a renter, I would expect my landlord to be fixing this, and reasonably quickly as well. Admittedly I would not necessarily expect to be able to reach the real estate at 6:30pm that day, but rather the next day.

Given that they are in ACT housing they potentially do not have the money to pay for the plumber to fix it then reclaim from their landlord. Especially as they are talking about the expense of mobile costs.

I do not think this is an unreasonable question, and from my point of view it is odd that mobiles work but landlines don’t. I do not see what the difference in the connection would be…

Thank you for your post. At least one person understands what I said. Also, I am on a pension so it is hard to pay a plumber to come out and fix it.

#9
justjbhere3:38 pm, 05 Jan 14

Comic_and_Gamer_Nerd said :

Yep. You are not allowed to whine.

Anyways, there are also two other maintenance numbers plus the national help desk number.

Soooo, 4 numbers for housing maintenance, all that work from a landline.

What are these numbers because when I rang Canberra Connect? They only gave me the 6207 1500 number which of course didn’t work and would not give me the other emergency number. I I looked everywhere online for these other numbers so if you could please tell me them I would very much appreciate it.

#10
Queen_of_the_Bun3:41 pm, 05 Jan 14

justjbhere said :

agent_clone said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Being a home owner you are responsible for your own house.

As a renter, I would expect my landlord to be fixing this, and reasonably quickly as well. Admittedly I would not necessarily expect to be able to reach the real estate at 6:30pm that day, but rather the next day.

Given that they are in ACT housing they potentially do not have the money to pay for the plumber to fix it then reclaim from their landlord. Especially as they are talking about the expense of mobile costs.

I do not think this is an unreasonable question, and from my point of view it is odd that mobiles work but landlines don’t. I do not see what the difference in the connection would be…

Thank you for your post. At least one person understands what I said. Also, I am on a pension so it is hard to pay a plumber to come out and fix it.

Yep, cos homeowners and workers have soooooo much money to splash around. It’s so easy for us.

Complaining about having to wait until the next working day to report a non-emergency fault that someone else will pay to fix for you is pretty close to whinging.

#11
justjbhere3:41 pm, 05 Jan 14

Someone cry me a river….

I was not crying a river ok. I have a legitimate complaint. Instead of giving a negative comment, maybe next time you could give some useful information and if not, don’t bother commenting on something you don’t know anything about.

#12
Queen_of_the_Bun3:54 pm, 05 Jan 14

justjbhere said :

Someone cry me a river….

I was not crying a river ok. I have a legitimate complaint.

Instead of giving a negative comment, maybe next time you could give some useful information and if not, don’t bother commenting on something you don’t know anything about.

So you’re too poor to be able to use your pre-paid mobile to call for minor repairs to your publicly-funded home, but you can afford to sit on the internet all afternoon?

You and I have very different ideas of what constitutes a “legitimate complaint”.

#13
Queen_of_the_Bun4:30 pm, 05 Jan 14

justjbhere said :

Someone cry me a river….

I was not crying a river ok. I have a legitimate complaint.

Instead of giving a negative comment, maybe next time you could give some useful information and if not, don’t bother commenting on something you don’t know anything about.

What is your complaint exactly? You broke a tap fitting, you were unable to get in contact with anyone until the next working day, and you might have to wait a few days to have something minor – you describe it as a 5-minute job – fixed?

I think a dose of reality is in order.

#14
JC6:02 pm, 05 Jan 14

justjbhere said :

Comic_and_Gamer_Nerd said :

Yep. You are not allowed to whine.

Anyways, there are also two other maintenance numbers plus the national help desk number.

Soooo, 4 numbers for housing maintenance, all that work from a landline.

What are these numbers because when I rang Canberra Connect? They only gave me the 6207 1500 number which of course didn’t work and would not give me the other emergency number. I I looked everywhere online for these other numbers so if you could please tell me them I would very much appreciate it.

I presume when you looked on-line you didn’t look at the ACT housing contacts website then? If so you would have found an number you could send an SMS to, provided of course you had credit to pay the SMS cost.

http://www.communityservices.act.gov.au/hcs/contact_us

#15
Pork Hunt7:55 pm, 05 Jan 14

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Merry Xmas and a happy new year to you too.
This person has a problem with their home that they can’t fix themselves. What if they have good reason to use the tap due to bathing issues/health issues/menstruating/hot weather/what ever?
You and I could easily use vice grips to make the tap usable in the short term but this person may not have any or be able to use them properly.
Further, having a go at someone’s financial situation in this case is totally uncalled for.

#16
bigfeet8:08 pm, 05 Jan 14

justjbhere said :

Instead of giving a negative comment, maybe next time you could give some useful information and if not, don’t bother commenting on something you don’t know anything about.

I see you are new to the internet.

#17
Aeek8:29 pm, 05 Jan 14

agent_clone said :

I do not think this is an unreasonable question, and from my point of view it is odd that mobiles work but landlines don’t. I do not see what the difference in the connection would be…

We as taxpayers are paying for this substandard phone service from private enterprise.

#18
Thumper10:22 pm, 05 Jan 14

Pork Hunt said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Merry Xmas and a happy new year to you too.
This person has a problem with their home that they can’t fix themselves. What if they have good reason to use the tap due to bathing issues/health issues/menstruating/hot weather/what ever?
You and I could easily use vice grips to make the tap usable in the short term but this person may not have any or be able to use them properly.
Further, having a go at someone’s financial situation in this case is totally uncalled for.

This.

I can pretty much do anything involved in house maintenance. Guess I am lucky.

Others not so.

#19
Roke10:58 pm, 05 Jan 14

justjbhere said :

Someone cry me a river….

I was not crying a river ok. I have a legitimate complaint.

Instead of giving a negative comment, maybe next time you could give some useful information and if not, don’t bother commenting on something you don’t know anything about.

Okay, so I can’t see exactly what the problem is, and I don’t know if you have physical limitations, but going by the information you have provided I’m going to guess and prescribe the following:

Put twenty dollars in your pocket.

Go to Bunnings or wherever.

Buy this:
http://www.bunnings.com.au/trojan-150mm-adjustable-wrench_p6110465

Then buy this:
http://www.bunnings.com.au/shaw-mason-white-tap-handle-_p5001649

You can probably go cheaper.

Whichever way you go, you will have a useful tool in your drawer and maybe you can claim back your expense if you keep the receipt. You can even see if you can borrow the shifter.

You will undo the screw. Replace the handle. Do up the screw.

It will be done as early as tomorrow morning, depending on you. The actual task will take about the same amount of time it would’ve taken you to find the number for maintenance and dial it.

You do not need to pay a plumber or anyone else to do this. You are capable of reading, writing, and using a computer and keyboard, which means you are over-qualified to perform this task.

The alternative is rely on other people to tend to you at their convenience.

You have options. Good luck.

#20
banco11:27 pm, 05 Jan 14

Do most public housing tenants have such a sense of entitlement?

#21
wildturkeycanoe7:02 am, 06 Jan 14

If you think waiting for a day or so to have a tap fixed is rough, try waiting three and a half years to get a few broken kitchen tiles replaced under warranty in a brand new home.
As for the phone issue, I reckon they had it transferred to the on call person and they had it either switched off and hadn’t set up the message bank, or were out of range on holiday. It would be interesting to know the time you got through to them, was it around 9:00AM or 9:30, when their office opened?

#22
justjbhere9:06 am, 06 Jan 14

Pork Hunt said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Merry Xmas and a happy new year to you too.
This person has a problem with their home that they can’t fix themselves. What if they have good reason to use the tap due to bathing issues/health issues/menstruating/hot weather/what ever?
You and I could easily use vice grips to make the tap usable in the short term but this person may not have any or be able to use them properly.
Further, having a go at someone’s financial situation in this case is totally uncalled for.

Thank you for your comment. It seems this site is full of nasty trolls, sorry, people who like nothing more than to put others down when they don’t even know the person or situation.

#23
JC9:08 am, 06 Jan 14

BTW OP, the ACT Governments phone lines are provided by Transact not Telstra or Optus, an easy way to tell is when you do get ring tone Transact numbers have a different sounding ring tone for some reason.

By the sounds of what you were hearing (silence) when dialling the problem would seem to be between your carrier, I presume Telstra and Transact. So in this case I wouldn’t be blaming ACT Housing or the government.

I would be going back to Telstra, because despite the number not being theirs, your number is, so they should provide some level of fault finding. Ringing other carriers is pointless as you are not their customer, so of course won’t help.

#24
IrishPete10:05 am, 06 Jan 14

wildturkeycanoe said :

If you think waiting for a day or so to have a tap fixed is rough, try waiting three and a half years to get a few broken kitchen tiles replaced under warranty in a brand new home.
As for the phone issue, I reckon they had it transferred to the on call person and they had it either switched off and hadn’t set up the message bank, or were out of range on holiday. It would be interesting to know the time you got through to them, was it around 9:00AM or 9:30, when their office opened?

I already said that. GroundTurkeyDay?

IP

#25
Pitchka10:24 am, 06 Jan 14

Im a little suprised that there wasnt a knock on the door as soon as the tap broke.

All public housing tennants should have their very own sparky/plumber/chef/gardener assigned to them, living within the same street, so as to not cause any inconvenience to the tennant.

Id put in a formal complaint, this isnt acceptable.

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

#26
Antagonist11:58 am, 06 Jan 14

Pitchka said :

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

From the OP: “The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked. It is expensive for me to ring on my mobile because it is prepaid.”

It is better to be thought of as a dickhead, than to open ones mouth and prove it. Do try to keep up.

#27
Ate12:16 pm, 06 Jan 14

As a tenant it is my responsibility to fix any tap, washer problems myself. Not my landlord. It’s pretty damn easy to do as well.

#28
Pitchka1:46 pm, 06 Jan 14

Antagonist said :

Pitchka said :

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

From the OP: “The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked. It is expensive for me to ring on my mobile because it is prepaid.”

It is better to be thought of as a dickhead, than to open ones mouth and prove it. Do try to keep up.

Asking your neighbour to ring a number to see if it is working is not asking them to help fix a broken tap..
It is better to be thought of as a d***head, than to open ones mouth and prove it. Do try to keep up

#29
DrKoresh1:52 pm, 06 Jan 14

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

#30
thatsnotme2:33 pm, 06 Jan 14

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7′ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

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