If your electricity company (in this case ACTEWAGL) has you overpaying for electricity, are you entitled to a refund for the credit accumulated in your account?
9 months ago I moved into a 1 bedroom apartment by myself, and signed up to ACTEWAGL for electricity. With my prev. provider in Queanbeyan a few years earlier (Country Energy) I had paid $30 a fortnight direct debit and this nicely covered my yearly electricity bill. ACTEWAGL wanted me to pay $50 a fortnight, and I had to argue with them to get them to agree to $40 a fortnight instead, which I still thought was excessive but presumed charges had gone up that much in the intervening years.
Well 9 months later, my account is almost $100 a credit, and this includes not only all my electricty usage since then but also the almost $100 connection fee I had to pay to get electricity turned on which I never paid separately and let the direct debit cover as well. So over the past 9 months, I have paid almost $100 connection fee, my full electricity bill, and still have almost $100 in credit – yes it seems that $40 a fortnight was excessive after all, and I am damm glad I didn’t let them bully me into $50 a fortnight like they originally wanted now.
Is ACTEWAGL obligated to refund me the credit amount to my bank account upon request? I will certainly be lowering my fortnightly charge to around $30-33 a fortnight (which should still leave me slightly in credit every 12 months) but I want the extra money I have paid so far back, I am on a low income and that almost $100 is a fair bit of money to me atm.
My second question is, is there a better option in the ACT? I’m not the biggest fan of ACTEWAGL and partly went with them purely from name recognition more than anything else. Suggestions for a better provider for someone living on their own with low electricity usage RA’ers? Thanks in advance for your replies.