[ED – Firestone have submitted this reply to Danman’s earlier critique]
Hi Daniel. I am one of the owners of Firestone. This is the first I’ve heard of your experience. I do recall your emails now, they came through with a spam warning so I didn’t open them.
You must appreciate we get a lot of junk email and we’ve been getting bombarded with emails from male names and they are selling Viagra and the like. So, unfortunately I have mistaken your email for one of those and have deleted it without opening it.
Please accept my apologies for this. I’m disappointed that when you didn’t receive a reply to your email that you didn’t try to call us, I thought this would have been the most direct way of communication? Call me old school but I find that a quick phone call usually works.
From my perspective, it would have been much easier if you had called us as soon as you got your takeaway home. I find it’s easier to discuss something that has just happened rather than try to recall details at a later date. I assure you that if I had successfully received (opened) your email I would have contacted you straight away.
Daniel, please give me a call on my mobile on 0410 643 800 as soon as convenient; look forward to speaking with you.