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A customer complaint at The Front

By Bells - 16 October 2008 181

[First filed: October 14, 2008 @ 12:27]

Last night my friends and I had an encounter with the owner of The Front in Lyneham that warrants talking about. It was a case of very poor customer relations and outright rudeness.

Our knitting group meets at Tilleys once a month but because the Whitlams were on last night, we had to go elsewhere. One of us (not me) called The Front on Sunday and arranged that yes, they would be open and yes, they’d be happy for 10 or so knitters to show up for the night.

Those of us who arrived early found a private function going on. We were miffed that we’d been told we could go when clearly we couldn’t even get in, but that was ok. We would make other arrangements. A decision was made to head to All Bar Nun and we asked a staff member if we could put a sign up notifying late arrivals of the change of plans. That was fine.

We went to our cars, drove around the block to see if others had arrived and saw the sign was gone. I went in and politely asked if we could replace it. No one knew what had happened to it. That was also fine.

From the other side of the road, we watched as the owner took the sign down and threw it in the bin! Outrageous! After telling us we could have our knitting night there when clearly we couldn’t, the least he could do was let us leave up the sign. As a result, several people were seriously inconvenienced, particularly newbies who didn’t have contact numbers for the rest of us and so on.

Had it been a nice evening, we’d have just sat outside at Tilleys, but after the storm, this wasn’t possible.

He probably doesn’t care about a bunch of knitters. He probably thinks we’re not the sort of client base he’s intersted in but you know, when he has a quiet Monday night, he might be grateful for 10-12 people all drinking his coffee and making the place look less empty. But no, we won’t be going back. And The Front won’t be something any of us ever promote to anyone. Quite the opposite.


UPDATED: Much as I’d love to let this one lie, I’d be remiss if I didn’t draw to reader’s attention the uproar going on about this in the knitting blogosphere (I’m as surprised as you are to discover such a thing).

Twitchyfingers leads the charge. Kraftykuka is not far behind.

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A customer complaint at The Front
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Overheard 1:14 am 24 Sep 09

Tried to reply yesterday afternoon from The Front, but WordPress was having a snit and Admins didn’t know what the problem was either.

So, to answer your question, Bells: not a great deal. Just that it was very funny, and in reading through the thread there was much making of mirth. And coughing up of lungs. Et cetera.


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