95% satisfaction for municipal services

Canfan 25 June 2014

A telephone survey of 1000 Canberrans has revealed that satisfaction with Canberra’s municipal services has increased from 90% last year to 95%, said Minister for Territory and Municipal Services, Shane Rattenbury.

“Canberrans justifiably place much importance on municipal services such as their roads, paths, public transport, parks and garbage collection. Whilst there are always ways we can, and will, improve the services we offer Canberrans; this survey demonstrates that overall the community is satisfied with our local services.” Mr Rattenbury said.

“The company which undertook the independent survey, Micromex, reported that the Territory and Municipal Services (TAMS) had one of the top overall results among the 80 comparable surveys they have conducted in local councils in the last five years.

“This is a fantastic achievement and is a credit to the hard-working staff at TAMS who perform such a wide array of roles – from driving buses, to protecting endangered marsupials like Bettongs, to collecting stray dogs, to looking after our local parks.

The survey measured the level of community satisfaction with 40 services and facilities across Canberra as well as the level of importance the community assigns to each.

“The five areas achieving the highest satisfaction were operation of the traffic light system, the visitor experience of the National Arboretum Canberra, the provision of library services, construction/maintenance of the stormwater network and the recycling services at Mugga and Mitchell resource management centres.

“Those areas identified as being the highest priority were bushfire hazard reduction, construction and maintenance of roads, operation of the traffic light system, protection of endangered species and ecosystems and recycling facilities at Mugga and Mitchell/lighting in public places (both were equal fifth).

“The survey gives TAMS a range of information on how they can improve their services. It also provides a valuable insight into the thinking of Canberrans. A range of targeted questions were asked in the survey, including the willingness of bus users to catch a bus before 7.30 am if it meant they received a fare reduction. Just over a quarter of respondents (26%) said they would consider doing so, which is something ACTION has been trialling in May and June.

“Another interesting finding is that 84% of Canberrans are, to varying degrees, supportive of the ACT Government’s cat containment policy. Seven out of ten Canberrans living in identified cat containment areas are aware of the policy and we will now undertake an education campaign to help further increase awareness.”

(Shane Rattenbury Media Release)

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