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Abused over Entertainment Book ticket at Cuckoo Habibi

By lionelve - 11 September 2011 48

I drove from Dunlop to the Isaacs shops with the family yesterday to have some lunch at Cuckoo Habibi. We were joined by friends that live near by.

I had a ticket from the Entertainment Book. The ticket reads ‘one complementary main menu item when another complementary main menu item is purchased’. On the top right-hand corner: ‘Up to $20 in value’.

I ordered a ‘fahita’ (sic) and asked if I could use the ticket. No. You have to buy something $20 or more. Hmmm. But that’s not what it says here.

It all went down hill from there. I  tried to explain to him what the ticket says and he got very aggressive. Fair enough the ‘fahita’ is not a main menu item. I told him I would not use the ticket but it was wrong for him to say I had to buy something $20 or more. The more I tried the higher he raised his voice. He told me that’s the deal he made with the book company and I could ring them up and check. What? Sorry that’s not my problem; that’s between you and them. Suffice it to say he told me to F***off in the end.

What’s Your opinion?


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48 Responses to
Abused over Entertainment Book ticket at Cuckoo Habibi
M0les 11:05 pm 11 Sep 11

Sorry, comments are TL:DR.

I’ve experienced 3 or 4 of these restaurant voucher/card schemes (scams) in the past. Every one has resulted in unpleasantness between the restauranteur and myself (A similar thing is happening with the many “social deals” websites proliferating right now).

Usually both parties are the victims of the stuff-ups of the voucher people. However it sounds like his people skills were somewhat lacking (sarcastic understatement).

My advice to restaurants and diners is have nothing to do with these voucher mobs. If the foods worth going there for anyway, don’t bother with the voucher. If it’s too expensive without the voucher, go somewhere else anyway.

2c paid.

ImagineThat 11:00 pm 11 Sep 11

This is the first year in ages we haven’t had an Entertainment Book (only because this year we have an ACTEWAGL Privileges Card instead). The EB was a great way to choose a dinner venue. Typically when we found somewhere nice they got our repeat business and we also talked it up to friends who asked our advice on somewhere nice to go for dinner.

Although it is obvious that the OP has not met the criteria for ‘the offer’, wouldn’t the venue actually be better off if the EB voucher holder doesn’t purchase a ‘main meal’ as per the deal? You only get one voucher for each venue and if you use it to purchase a $10 item and get a $10 similar item for free, this is less outlay for them than if you purchase a $20 item and get a $20 similar item for free. The venue still gets the chance to dazzle you with their food, ambience and customer service. Sometimes people get so caught up in ‘the rules’ they can’t see the wood for the trees.

Darkfalz 10:35 pm 11 Sep 11

Golden-Alpine said :

We did use our voucher at a place we regular and I did actually feel bad using it as the food was great and so was the service. We will reward them however with return business and a shout out here to the Italian Kitchen in Kaleen.

Lunched there on Saturday. Been there four times now, two with voucher two without. Any place that makes a good impression food/service wise, return business is a given.

imarty 10:05 pm 11 Sep 11

Sounds like an unfortunate situation. We’ve never had a problem but we use it to “trade up” with a better bottle of wine or similar up grade.
We also use it to try new places coupled with reading reviews etc.

Darkfalz 9:24 pm 11 Sep 11

Out of interest, anyone else got any negative experiences with it? I’ve had a few eye rolls and one rude “thought so” when presenting the card, but never had a refusal (I wasn’t able to use in Sunday night or perhaps it was a public holiday in 360 restaurant in Sydney Tower, but I checked this in advance and ate there anyway, it was good).

Darkfalz 9:19 pm 11 Sep 11

I always feel a bit dodgy using the EB, but I figure the place may not have got my business had I not got it there, and I usually tip (the EB itself is kind of a reverse-tip). I still haven’t figured out how to tell them I’m going to be using it before they calculate the bill so that they don’t need to recalculate it. I think if it says main menu item, then you shouldn’t expect to get a free side or entree. Of course, the guy was rude but I don’t see how you can report him to EB for not honouring the deal as what you wanted wasn’t quite what was printed.

Skidbladnir 8:50 pm 11 Sep 11

Complimentary and complementary mean entirely different things.

One is a thrown-in freebie, the other means “the outstanding or missing part of”.
Is the coupon really only offering you the rest of your meal?

Golden-Alpine 8:25 pm 11 Sep 11

My wife and I went out for dinner to a Civic based restaurant for our anniversay and used our Entertainment Book voucher. We overheard a comment between staff “plenty of entertainment vouchers tonight”. It may have been more of a comment than a whinge, either way those comments should our of ear shot. At the end of the day the only reason we went there was because of the voucher. I have recommend this place to my sister who is planning on taking our mum there soon.

This is pretty much how we are now trying new places, so at the end of the day it is a chance for these places to get new clients and they should recognise that.

We did use our voucher at a place we regular and I did actually feel bad using it as the food was great and so was the service. We will reward them however with return business and a shout out here to the Italian Kitchen in Kaleen.

lionelve 7:05 pm 11 Sep 11

eh_steve said :

“one complementary main menu item when another complementary main menu item is purchased” Sooo, you get two free items? Or it’s an unresolvable loop, as you can’t really purchase a complimentary item, so you can’t be given a complimentary item anyway!

Thanks for pointing that out. Obviously the second ‘complementary’ is wrong. It actually is “‘one complementary main menu item when another main menu item is purchased”.

Wily_Bear 5:51 pm 11 Sep 11

It is hard to understand this attitude, as I assume nobody put a gun to the proprietors head to force them to participate in the promotion.

I’m not surprised however, as I ate there once. Ok food, but the attitude that came with it gave me indigestion.

Jono 5:49 pm 11 Sep 11

We had a similar problem at Saffron restaurant in Manuka several years ago, when they refused to accept our Entertainmant Book ticket (it was a public holiday, but not one of the exemptions listed in the book) – and they also got extremely unpleasant.

I rang the Entertainment Book people the following day who confirmed that Saffron should have honoured the ticket, but said that there was nothing that they could do to compel them to do so. It left a very bad taste, so I’ve never purchased an Entertainment book again, and would also never go near Saffron again.

Cheap 5:43 pm 11 Sep 11

maniac said :

Wow, never heard of that place, but after what you wrote, I will never go there. I will be passing the name of this place around to warn others.

Before you go around telling people to avoid a place, remember that there are always two sides to a story.

zippyzippy 4:02 pm 11 Sep 11

I don’t understand why some shops take the aggressive approach on these type of things. It’s happened to me before too. When will they learn that good customer service makes things better for them as well?

eh_steve 3:46 pm 11 Sep 11

“one complementary main menu item when another complementary main menu item is purchased” Sooo, you get two free items? Or it’s an unresolvable loop, as you can’t really purchase a complimentary item, so you can’t be given a complimentary item anyway!

maniac 3:27 pm 11 Sep 11

Wow, never heard of that place, but after what you wrote, I will never go there. I will be passing the name of this place around to warn others.

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