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All you freeloading bus-goers cost ACTION $5 million

By Consumer - 10 January 2012 25

buses

There’s no such thing as a free lunch, they say, but last financial year there were plenty of free bus rides. Around $5 million worth actually, thanks to the aged-and-failing Wayfarer ticketing system which was recently phased out for MyWay.

The figure is part of an ACTION bus audit compiled by the auditor-general.

“So that $3-$5 million is an estimate of how much that was occurring. It actually wasn’t lost, it was revenue not collected.

“So what was happening was the ticket machines on the buses weren’t working, so people were riding the buses without paying essentially.”

Shame on you all… perhaps the MyWay system sprung into action (har har) a fraction too late?

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All you freeloading bus-goers cost ACTION $5 million
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Ian 5:14 pm 11 Jan 12

I ask myself what would Woolworths do if for example their whole cash register infrastructure was dying and they were unable to source parts for it. I’m guessing (a) they would have contracted with the supplier for a guaranteed supply of parts and support for x years (b) the increasing failures would have been anticipated and replacement planned for in plenty of time and before the crunch came with the old infrastructure (c) not only would they have planned for replacement, they would have executed their plans to ensure the replacement was delivered in time (d) they would have assessed all the risks they faced and had contingencies in place to deal with them.

I can’t imagine if Woolies had a mass cash register failure, they’d let their customers waltz in, fill their trolleys and waltz out without paying. They would have had some contingency in place. In ACTION’s case, why wouldn’t they change the fare conditions so if the magnetic ticketing wasn’t working, you have to pay a cash fare?

But hindsight’s wonderful isn’t it? Elusive too, just like commonsense, planning and basic good management were in the whole ACTION situation.

Let me guess how many ACTION/TAMS managers got the bullet over this schemozzle. I’m betting 0.

Ian 5:03 pm 11 Jan 12

arescarti42 said :

“So that $3-$5 million is an estimate of how much that was occurring. It actually wasn’t lost, it was revenue not collected.”

Revenue lost and revenue not collected sounds like the same thing to me.

They have to be desperate to try to spin that difference positively. I don’t see that not collecting the money they’re supposed to is any less bad that collecting it and losing it. Outside the sheltered world of ACT Govco, either sends the operation out of business and earns those in charge a place in the Centrelink queue.

Stevian 3:35 pm 11 Jan 12

Duffbowl said :

Stevian said :

Abby Hoffman would be proud

When I was an angry yoof, Abbie was a person I looked to for inspiration in making the world’s wrongs right…

Then I discovered alcohol and other drugs, joined the ADF and stopped worrying about injustices. There is a story in there somewhere, kiddies.

Of course we all (most of us anyway) grow up. If we were all right on, far out Yippies society would collapse into a heap of Love, Peace and Mung Beans. A frightening prospect

Duffbowl 1:48 pm 11 Jan 12

Stevian said :

Abby Hoffman would be proud

When I was an angry yoof, Abbie was a person I looked to for inspiration in making the world’s wrongs right…

Then I discovered alcohol and other drugs, joined the ADF and stopped worrying about injustices. There is a story in there somewhere, kiddies.

Stevian 1:15 pm 11 Jan 12

Duffbowl said :

Similar things have happened for years. Settle down kiddies, and Old Man Duffbowl will regale you with tales of no-cost bus rides.

In 1982, a young man attempted to catch a bus home from high school. He had is 20c (ahh, those were the days), all in 1c pieces. The bus driver couldn’t be arsed counting them and putting them in his satchel (too many for the manual change holder), and told the young man not to worry about it.

Using this method, the young man saved a fair amount of money, close to $8 over a term. Not much now, but back then a veritable treasure trove. The bus drivers knew what was happening, as he was normally the last one to file on the bus. Much merriment ensued when, one day, a driver lost his shit, as today’s young’uns like to say, and threw the money at the student. Oh, what laughs were had!

Abby Hoffman would be proud

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