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Ask RiotACT: How long to wait for kitchen repairs before complaining?

By Spiral - 20 July 2016 4

Ask Riot

We have problems with a kitchen that was installed late last year.

We have contacted the installer about the problems and they have promised to attend to them.

However they claim they are really busy doing new work elsewhere and as we are on their maintenance list they will get to us when they have time.

It has nearly been 2 months since we reported the problems to them and they still have not provided any real indication of when they will get to us. We have been contacting them about every 2 weeks to ensure we don’t get forgotten (sometimes they have had difficulty finding our details when we have contacted them).

How long do people think we should reasonably wait before we start to complain loudly and to other people (such as fair trading, social media etc)?


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4 Responses to
Ask RiotACT: How long to wait for kitchen repairs before complaining? - 3 are blacklisted
Arthur McKenzie 1:00 pm
22 Aug 16

If you have a contract of some sort and the job is paid for I think you are being more than generous. A reasonable time to investigate and rectify a fault would be about 5 working days tops. I would send them a letter or email immediately and at the same time approach consumer affairs. These sort of people are notorious at pushing people around and the only way to treat them is with plenty of backup. Fair Trading is best to get advice from, social media is not a good move in the first instance because these creeps will use it to justify their wonderful attempts to FT.

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