We have problems with a kitchen that was installed late last year.
We have contacted the installer about the problems and they have promised to attend to them.
However they claim they are really busy doing new work elsewhere and as we are on their maintenance list they will get to us when they have time.
It has nearly been 2 months since we reported the problems to them and they still have not provided any real indication of when they will get to us. We have been contacting them about every 2 weeks to ensure we don’t get forgotten (sometimes they have had difficulty finding our details when we have contacted them).
How long do people think we should reasonably wait before we start to complain loudly and to other people (such as fair trading, social media etc)?