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Canberra to get some much needed retail excellence

By johnboy 2 March 2009 29

Many of us are quite hopeful that an economic downturn might encourage retailers to rediscover the lost art of customer service.

The Chiefly Jon Stanhope has today announced that more encouragement is on the way:

    Chief Minister and Minister for Business and Economic Development Jon Stanhope, has today launched the inaugural ACT Chief Minister’s Retail Excellence Awards, in association with the ACT & Region Chamber of Commerce and Industry, and the Retail Traders Association of the ACT and Region.

    The 2009 Awards will recognise the achievements and innovation of retail businesses in the ACT in six categories – Customer Service, Best Store Display, Technology, Innovative Marketing, Training, and Product Range.

    “Currently the ACT is the only State or Territory that doesn’t hold awards for retail excellence, and I’m pleased that the Chamber of Commerce and the Retail Traders Association, in association with the ACT Government, has decided to recognise the hard work and achievements of the many and varied retailers in the ACT,” Mr Stanhope said.

Mr Stanhope also promises that at some point you will be invited nominate your favourite retailer.

What’s Your opinion?


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29 Responses to
Canberra to get some much needed retail excellence
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RachelPower 4:11 pm 04 Mar 09

I wish I got to shop more often – people in stores know who I am now. Upside is I get much better service from them! My personal fav is checking into a hotel where they ask for a business card – you can guarantee great service then! As if I would give them a business card like that if I was conducting an assignment!

There is an article I posted earlier on today if you would like to know more you can read that – it was on the home page last time I looked.

AngryHenry 3:58 pm 04 Mar 09

RachelPower said :

I’m part of this because I am passionate about making Canberra a better place to live (and shop), getting paid for my passion is just a bonus!

Nahhh you just love to shop! Still why not try and turn your passion into a money maker? That’s everyone’s dream isn’t it?

RachelPower 3:54 pm 04 Mar 09

Yes, we are a business, we do seek to get slices of pie’s that earn us money – we do however have nothing to do with this award, or the Best of Canberra awards… We know we will not be involved with the Chamber/Retailers Assoc awards. I follow the stories that effect my industry as any other business person does.

I’m part of this because I am passionate about making Canberra a better place to live (and shop), getting paid for my passion is just a bonus!

jakez 2:50 pm 04 Mar 09

RachelPower said :

The only way you will get unbiased awards is by using a visitor appraisal system (ie: mystery shopping). This is actually part of the Customer Service section of the awards held by the Chamber of Commerce and Retail Traders Association. A step in the right direction.

This is something we offer for awards like the “best of’s” and plenty more so that no more government funded awards are a waste of money and bagged out like you guys are now!

Ahh and finally the truth comes out. I was wondering why Rachel was in this thread on behalf of her company. It appears her company sees an opportunity to get a slice of this coercively funded pie.

RachelPower 2:19 pm 04 Mar 09

The only way you will get unbiased awards is by using a visitor appraisal system (ie: mystery shopping). This is actually part of the Customer Service section of the awards held by the Chamber of Commerce and Retail Traders Association. A step in the right direction.

This is something we offer for awards like the “best of’s” and plenty more so that no more government funded awards are a waste of money and bagged out like you guys are now!

Furry Jesus 2:18 pm 04 Mar 09

I want to be a mystery shopper!

RachelPower 2:09 pm 04 Mar 09

It might be scary to know that it wasn’t just the radio station who spent money on that promo!

You want to share your customer service stories (good and bad) then visit http://www.spyseebiz.com.au and rant and rave all you like – we take the stories to the business owners where they belong! Not only do we offer rewards for the Customer Service Hero but we make sure your bad feedback goes to the right person and is dealt with… so long as the right person cares enough that is!

Sorry I know that is a shameless plug but I just couldn’t hold my tongue any longer!

AngryHenry 2:02 pm 04 Mar 09

Allegedly of course!

AngryHenry 2:01 pm 04 Mar 09

If you scratch the surface a bit further I’ll think you’ll find that the majority of those awards from those radio station(s) ended up going to the advertisers who spent the most money with the station(s) over that period.

Voter pools have a little to do with it but money talks a bit louder in those areas.

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