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Canberra to get some much needed retail excellence

By johnboy - 2 March 2009 29

Many of us are quite hopeful that an economic downturn might encourage retailers to rediscover the lost art of customer service.

The Chiefly Jon Stanhope has today announced that more encouragement is on the way:

    Chief Minister and Minister for Business and Economic Development Jon Stanhope, has today launched the inaugural ACT Chief Minister’s Retail Excellence Awards, in association with the ACT & Region Chamber of Commerce and Industry, and the Retail Traders Association of the ACT and Region.

    The 2009 Awards will recognise the achievements and innovation of retail businesses in the ACT in six categories – Customer Service, Best Store Display, Technology, Innovative Marketing, Training, and Product Range.

    “Currently the ACT is the only State or Territory that doesn’t hold awards for retail excellence, and I’m pleased that the Chamber of Commerce and the Retail Traders Association, in association with the ACT Government, has decided to recognise the hard work and achievements of the many and varied retailers in the ACT,” Mr Stanhope said.

Mr Stanhope also promises that at some point you will be invited nominate your favourite retailer.

What’s Your opinion?


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29 Responses to
Canberra to get some much needed retail excellence
AngryHenry 12:32 pm 04 Mar 09

johnboy said :

It’s a fun idea but the potential for gaming and spoofing by competitors makes bits of me clench.

In general we prefer to accentuate the positives (which is not to say we won’t deliver a kicking where it seems warranted).

After further consideration that’s a fair call.

I have been around some of these ‘best of’ retail awards in the past and what you tend to get is organisations voting continuously for themselves, then their friends get in on it and so on. It is VERY incestuous.

Indeed if it were the opposite and we were looking for the worst it would get extrmely nasty methinks.

jakez 12:09 pm 04 Mar 09

RachelPower said :

I have to say I am dissapointed by all of your responses. We know we have a wonderful city and I am sure that all of you will be the first to complain at how abismal the service truly is in Canberra. While this award carries the Chief Minister’s name it is only for the funding and good on Chris Peters for finally making this happen.

I run Canberra’s ONLY locally based specialist mystery shopping business so I know how bad the service here can be, I have the statistics – I would rather focus on anything that will make it better than just complaining it is money wasted. Tourism is more than festivals and hospitality, tourists shop and eat too the more money we can make them part with the better Canberra will be. The only way to make them part with their money is if everyone offers great service, tourism, hospitality and retail alike!

Don’t complain – get on board and make sure retailers know they are being watched, makes Canberra a better place for all of us!

It is the funding that I object to Rachel. If ACT businesses want to engage in a circle jerk, by all means let them do so. Just don’t take taxpayers hard earned dollars and spend it on this tripe.

If this can’t be funded on a non coercive basis, it IS money wasted.

johnboy 12:05 pm 04 Mar 09

It’s a fun idea but the potential for gaming and spoofing by competitors makes bits of me clench.

In general we prefer to accentuate the positives (which is not to say we won’t deliver a kicking where it seems warranted).

AngryHenry 12:03 pm 04 Mar 09

Furry Jesus said :

JB, can we have an annual ‘Worst of the Worst’? The six categories of the Retail Excellence Awards themselves suggest WOTW categories: Customer Service, Store Display, Technology, Marketing, Training, and Product Range)

Fantastic idea!

Furry Jesus 12:01 pm 04 Mar 09

RachelPower said :

I have to say I am dissapointed by all of your responses. We know we have a wonderful city and I am sure that all of you will be the first to complain at how abismal the service truly is in Canberra.

Don’t complain – get on board and make sure retailers know they are being watched, makes Canberra a better place for all of us!

Sorry Rachel, but I’m with Poptop on this one. Award ceremonies won’t improve abysmal service across the board, although some individual businesses might be inspired. Knowing you’re being watched for excellence just isn’t the same as knowing there’s a hungry community watchdog out there naming the guilty and issuing its own annual awards for the worst offenders.

JB, can we have an annual ‘Worst of the Worst’? The six categories of the Retail Excellence Awards themselves suggest WOTW categories: Customer Service, Store Display, Technology, Marketing, Training, and Product Range)

AngryHenry 12:01 pm 04 Mar 09

I actually think the retail experience in Canberra is by and large pretty good, no longer do I find that my girlfriend and I need to take a trip to Sydney to find bargains or anything like that, it’s all kind of here now.

The customer service side leaves a lot to be desired in some cases though, however rather than complain I choose to stand up for my rights as a consumer and deal with the situation as it arises. Be advised though, this works only in the retail world, go about it the wrong way in a restaurant and you could end up with a few mystery ingredients in your dish.

Best customer service in Canberra, Impact Comics! Second to none, they know what they’re talking about and are always up for a chat or heated debate.

Worst, any video game oriented shop, if another sixteen year old assistant in any of those stores calls my over thrity-ass ‘dude’…

Slowly I’ll turn, step by step, inch by inch, I’ll put my hands around their next and I’ll sreeeeaaammmm!

Don’t

call

me

dude!*

(*apologies to Scatterbrain)

RachelPower 11:45 am 04 Mar 09

I have to say I am dissapointed by all of your responses. We know we have a wonderful city and I am sure that all of you will be the first to complain at how abismal the service truly is in Canberra. While this award carries the Chief Minister’s name it is only for the funding and good on Chris Peters for finally making this happen.

I run Canberra’s ONLY locally based specialist mystery shopping business so I know how bad the service here can be, I have the statistics – I would rather focus on anything that will make it better than just complaining it is money wasted. Tourism is more than festivals and hospitality, tourists shop and eat too the more money we can make them part with the better Canberra will be. The only way to make them part with their money is if everyone offers great service, tourism, hospitality and retail alike!

Don’t complain – get on board and make sure retailers know they are being watched, makes Canberra a better place for all of us!

goose 7:47 am 03 Mar 09

Doesn’t Stanhopeless have something better to do?
perhaps make Canberra a ‘GREAT’ place again.

poptop 11:00 pm 02 Mar 09

Damn, I forgot to mention the mandatory charity auction – which allows the Big Boys to demonstrate the size of their . . . wallets.

MelonHead 10:54 pm 02 Mar 09

poptop. When you put it like that, the answer to your question can only be: Nix. Nil. Zip. Nada.

mutters… I hate when my thoughts get articulated far better than I could ever imagine…grumble grumble…

Bring on the festivities.

poptop 10:48 pm 02 Mar 09

Given the ACT demonstrable skills and capacity in selecting consistent levels of excellence from the private sector (thinks . . . Chubb) I think this is a winner.

We need more opportunities for absolutely dire, rubber chicken dinners at the convention centre, involving magicians, tribute bands or Elvis impersonators for ‘entertainment’; MCed by people like Mark Mitchell in full Con the Fruiter getup or Monica Trapaga encouraging the audience to join her in a rousing rendition of The Wobbly Walk; providing luminaries like ACT Government Ministers and the even more inarticulate major sponsors the opportunity to drone on and on about how fabulous they and the ACT are; in order to allow a small segment of the retail sector to whip each other into a frenzy of self-congratulation and be photographed with a stupendously unattractive (but locally produced)glass trophy; probably also including a tottie grinning through gritted teeth and cramped cheeks; definitely culminating the next day with a special advertorial section in the Canberra Times.

What could be better?

jakez 9:49 pm 02 Mar 09

Well one thing is for sure. The ACT Government won’t be getting a nomination from me.

I don’t need my money stolen from me simply so some pissant store can get a trophy.

Footloose 8:56 pm 02 Mar 09

Just another brown-nosing, pant sniffing junket for all the ‘in’ crowd to attend…at taxpayers expense.
Oh puh-lease. Someone hand me a bucket?

bubzie 7:05 pm 02 Mar 09

pfft, my store hasnt lost the art of customer service..i’m well aware it’s sitting out the back.. 😀

..seriously, why?

ant 6:56 pm 02 Mar 09

And here I was hoping this story was about Canberra finally getting an Ikea.

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