Skip to content Skip to main navigation

News

Excellence in Public Sector consulting

Do you prefer your buses late or early????

By dks00k 30 March 2011 22

Do any Rioters happen to know if the times listed in ACTION’s bus timetables are proper timing points or just a wild stab in the dark??

I can tolerate a bus that is late. At least I am at the bus stop waiting and, sooner or later, usually sooner, I’m pretty sure the bus will turn up. I may get to where I am going perhaps 5 or 10 minutes late but for me thats no big deal. I will allow myself enough time to cope with such an eventuality.

But one thing that pisses me off are buses that are early. Esp when you need to drop the young bloke off at school at 9am, which gives you a good 5 minutes to walk the 50 yards across the road to the bus stop to catch the bus which is due at 9.04am. Then at 8.59 as you are leaving the school the bus sails by……

wtf??

What’s Your opinion?


Please login to post your comments, or connect with
22 Responses to
Do you prefer your buses late or early????
Filter
Showing only Website comments
Order
Newest to Oldest
Oldest to Newst
sezzle 3:25 pm 31 Mar 11

I regularly get any bus from Woden to Civic, but if I don’t get to the stop on Melrose Drive before 8:10am a bus won’t stop for at least 20-30min (depending on the day). Every single light change I see a bus I could get on come round the corner and every time they always go straight past without stopping because they are so full.
If I get there early, the buses are normally 5-10min earlier than the scheduled time.

I really hope ACTION get a better understanding of their clientelle from this new MyWay system.

canberran85 2:57 pm 31 Mar 11

Timing points are one of my bugbears with ACTION. Drivers are instructed to stop at timing points until the timetabled time. Timing points can be identified by times on the ACTION timetables. Signs at bus stops which are not timing points are approximate. As with anythings which involves schedules you need to allow a couple of minutes for error between different clocks, however the extent to which some services run early is very frustrating.

The whole network isn’t like this. A commuter bus I used to catch used to showed up in the morning within the same 30second window all year. Not once was it earlier and it was rare that it was more than one or two minutes later than usual.

The best advice about early services is to ring up customer service (13 17 10). All complaints result in the driver having to respond to a manager. It would be hoped that a bank of complaints about early services against a driver would result in performance being monitored. When initially promoted, the new ticketing system was apparently designed to monitor on time running. It might help ACTION identify whether complaints about early/late services are valid.

That said, its not always easy for drivers to keep to time, particulary on weekend services where timing points are so pooly planned. I’ve been on weekend buses that have left 5 minutes late, crawled as slowly as possible without obstructing traffic and then arrived early at the next timing point. Let’s hope the new ticketing system allows a more robust timetable to be developed.

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2018 Region Group Pty Ltd. All rights reserved.
the-riotact.com | aboutregional.com.au | b2bmagazine.com.au | thisiscanberra.com

Search across the site