Its pretty common to read when you have been given some bad service, but on this occassion I would like to acknowledge the service I got from the local BCF (I have no connection whatsoever) in Belconnen, Canberra.
I recently bought a HDS 7 Touch depth sounder for fishing, and for me it was a massive decision and purchase after many years of waiting and promising myself year after year. Well as opportunity would have it, I came into a small cash bonus and after searching the internet for prices I went to the local shop and they were able to match the price I was able to find elsewhere.
While I could have bought overseas for much less, I wanted the confidence if something went wrong to be able to get support, well as it turn out there was a problem, likely a grounding issue inside the unit that made it blink faster and faster. I took the unit back to the shop expecting that it would have to be sent away for repair, but to my surprise the manager called Lowrance and made arrangements for a new unit to be exchanged at the shop and that the faulty unit would be dealt with between the shop and the distributers.
In short I ended up with a new unit, that I can now use between Xmas and New Year and an appreciation for excellent after sales service. If ever there was a time that really displayed that buying local for peice of mind was worth the extra cost it was now.