Tiger Airlines, as most now know, has recently started flights between Canberra and Melbourne. It’s bloody cheap but is it worth it?
A couple of days ago I was at the airport and witnessed the Tiger check-in procedure. Tiger has, according to their check-in guidelines, a strict 45 min cut off before the flight. Word was that they would allow passengers a bit of leyway in the first week but apparently this wasn’t so as I saw the Tiger staff cut off about half a dozen passengers lined up to check in at exactly 45min before the scheduled take off, the first in line of those a young mother with a child under 6 months old. No surprise she was mightily upset and the staffs’ reaction? “I’ll be back in a minute” then walk off not to return.
Now you would expect the other airlines would pick up a bit of extra business from tardy Tiger travelers but it appears there has been a bit of backlash against Virgin as well as someone told me (I didn’t witness this) that some of the same Tiger staff reappeared a few minutes later wearing Virgin uniforms to man the Virgin check-in.
To indicate their professionalism Tiger’s Australian website is a wordpress site (so is RiotACT so nothing wrong with that right?) and I understand if you have a complaint you have to do so in writing to Tiger HQ in Singapore. I’d be more inclined to contact Consumer Affairs.
Weekly NewsletterEvery Thursday afternoon, we package up the most-read and trending RiotACT stories of the past seven days and deliver straight to your inbox..
Oh and if you think the cheap flights are worth the extra hassle see how cheap they are after you’re landed with their extra baggage charges for over 15kg or bulky objects.