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Mobile phone repair in Canberra – probably a software issue?

By anotherpublicserv - 27 April 2011 21

My almost new phone, which I bought off ebay, has died. It’s an LG Optimus One. Only a few months old and Aussie stock, but because I don’t have the original purchase receipt, LG won’t help with a warranty (lesson learnt!).

The screen stays black and the menu button lights flash on and off constantly when I try to turn the unit on, or when I plus it in to the charger. I’ve tried following online instructions to do a factory reset via pressing buttons and via usb, but the computer won’t recognise the phone even with drivers etc installed.

It’s either a software (hopefully) or hardware issue… does anyone know of anywhere in Canberra that could help? Or am I stuck with posting it to Sydney?

Thanks!

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21 Responses to
Mobile phone repair in Canberra – probably a software issue?
anotherpublicserv 10:03 am 04 Aug 11

petriecg, if you search google this seems to happen to a lot of people with this phone and no one has found a solution. Conviniently, LG claimed they had no idea what I was talking about and said it had never happened to anyone else before. My phone is sitting in a box under my bed, $250 down the drain and I only got 3 months use out of the phone. Last time I ever purchase an LG product or trust LG.

You will probably have more luck with them than I did since you have the purchase receipt. If you find out anything about why it happened, or what can be done to fix it, I’d really appreciate your advice. I won’t be using the phone again but if I can fix it i might be able to sell it. As you say it’s now $179 new, so I would probably get $100 for it if that….

petriecg 1:26 am 04 Aug 11

I was searching for opinions or reasons why LG’s main website and warrenty forms don’t seem to work properly (i submitted a claim and recieved no reply whatsoever, guess it’s phone only with them), but came across this which is the same phone and problem i have.

I usually put my phone in USB charge sometimes, which is plugged into my PC and left overnight or for many hours, i woke up one morning to find the phone with the LG loading screen i think and the 4 buttons (Home button, etc) flashing non stop in snyc (not 100% on what the screen was doing at the time), i’ve tried it without the battery and only USB power and with the battery and both with and without USB power and it boots up the same way every time, tried the 3 button combo for system reset and no luck

Though the part i don’t like the most is the fact that i bought mine last December for $350 and they are now $179 arrgghh, though the phone is still in warrenty (phone is 12 months & battery 6 months) and if i feel like it i will get it fixed, though it will probably break again, i have no one i know who would want to buy it and i dont trust it anymore for my needs, so i will probably buy a different phone, my first and last LG phone and probably for a long time, had my V3x motorola for over 4.5 years with only minor issues (weird phone lid shutting resets ,etc, rare though) and this phone i thought would be good for a few at least, but i guess not.

Anyway i signed up here just to post this as i found nothing when i searched last time and wanted to let you know that i had this issue also.

anotherpublicserv 12:09 pm 28 Apr 11

I thought so too Erg0 and TVStar, but it appears that I don’t have any rights. LG were rude about my questions relating to ‘statutory warranty’ and their answer was illogical. So I contacted the ACCC information service, who confirmed that if I don’t have the original purchase receipt, I have no rights. The Trade Practices Act (which the original purchase comes under, the phone has been broken for a month already so the original purchase was prior to 1 Jan 2011) specifies that a contract exists between the seller and buyer. It seems that it is enforceable by future owners only if they possess the original purchase receipt. The ACCC confirmed that this is how it works in practice.

It doesn’t make much sense to me, and basically LG are just complying with their legal obligations and won’t stand behind the quality and integrity of their product. Lesson learnt, I won’t be dealing with LG again and no ebay purchases unless I make a conscious choice to take that risk and be left with a dud item and no recourse.

Erg0 11:15 am 28 Apr 11

I am kinda curious as to what LG’s reasoning would be for requiring a receipt. As mentioned above, the serial number tells them it’s Aussie stock so the only thing a receipt would prove is that it’s (probably) not stolen property. I wouldn’t be at all surprised if their policy isn’t actually enforceable from a legal perspective.

TVStar 11:06 am 28 Apr 11

Gus929 said :

Are you sure you don’t have something that qualifies as a receipt from ebay? If the purchase is less old than a few months, you should be able to print the order details page from ebay (not the auction page, this particular page is laid out like a receipt) and then tell LG that it’s your invoice.

Alternatively, can you ask the ebay seller nicely if they will email you the invoice again?

Also, irrespective of having a receipt, the Trade Practices Act will require LG to offer a product of ‘merchantable quality’. If it’s only a few months old, they must still repair it, even if you are not the original owner.

anotherpublicserv 11:05 am 28 Apr 11

Hi Gus, I have the ebay invoice but LG will not accept it because it’s not the “original sale” invoice. The seller was a private seller, not a company. I tried telling LG that the phone has only been on the market for 6 months and so it can’t be any older than that, and you can tell from the serial number that it’s aussie stock – they don’t care.

I have asked the ebay seller nicely if they have their original purchase receipt, or even can tell me the store where it was purchashed, but conviniently they have ignored my emails despite being active on ebay. I tried exchanging contact details but their phone number is fake.

Gus929 10:48 am 28 Apr 11

Are you sure you don’t have something that qualifies as a receipt from ebay? If the purchase is less old than a few months, you should be able to print the order details page from ebay (not the auction page, this particular page is laid out like a receipt) and then tell LG that it’s your invoice.

Alternatively, can you ask the ebay seller nicely if they will email you the invoice again?

anotherpublicserv 9:59 am 28 Apr 11

Thanks for your replies. Re LG and ebay and caveat emptor – yep, lesson learnt. I feel stupid (and was stupid) but you live and learn.

The phone only cost me $200, so not sure if it’s worthwhile paying evertech $25 book in fee + $25 quote fee + postage to and from Sydney + whatever it costs to repair.

If there aren’t any cheaper options I might (a) try to sell it for parts, or to someone who is savvy and will try to fix it or (b) cut my losses and forget about it.

TVStar 9:35 am 28 Apr 11

At the risk of being outright helpful for once, Evertec in Sydney is where I go my LG repaired (under warranty). I just posted it to them, and they posted it back.

Their website is here. http://www.evertec.com.au/

Website says that they have a $25 inspection fee for non-warranty work, which sounds pretty reasonable me thinks.

cleo 10:33 pm 27 Apr 11

Vani1 # 1

I have had my LG mobil phone for years, it’s never let me down.

John Moulis 8:35 pm 27 Apr 11

Typical LG. No wonder people say that LG stands for Low Grade.

luther_bendross 5:13 pm 27 Apr 11

I’ve got a few old Nokias lying around. You can borrow one while you take out phone insurance, wait a few weeks then ‘drop’ your LG.

Kambahbarry 4:57 pm 27 Apr 11

there is a mobile repair Kiosk n Woden plaza, near the green grocer. ot cheap though.

D2 3:51 pm 27 Apr 11

Ebay? Caveat emptor.

VanH 3:44 pm 27 Apr 11

1) Shouldn’t of bought an LG mobile phone
2) There is a kiosk in the Canberra Centre that do mobile phone repairs etc…..but might cost a bit considering that the damage is not cosmetic.

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