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Motor registry bugged into chaos

By Kerces 6 October 2005 8

The various outposts of the ACT motor registry were thrown into chaos a week ago by a software failure that means everything has to be done manually.

As well as not being able to renew vehicle registration or driver’s licences, driving tests can’t be booked, proof of age cards can’t be issued or replaced, registration for vehicles not previously registered in the ACT can’t be established, and pre-paid parking tickets or unregistered vehicle permits can’t be issued. So basically, they’re buggered.

However receipts for these things can be issued — in lieu of the actual sticker or card or whatever — and police have been advised of the problems.

Other non-transport business, like dog registrations, can still be carried out at all ACT Government shopfronts.

Urban Services chief executive Mike Zissler said he hoped the problem would be fixed today sometime but that he couldn’t guarantee anything.

UPDATE Steve Pratt has put out a media release demanding to know what’s being done about it. He says he was contacted by several of his constituents last week about the problems. If so, why didn’t he say something then? How come we’re only hearing about this a week after the system crashed?

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8 Responses to
Motor registry bugged into chaos
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Fatboy 9:20 am 29 Nov 05

funny thing I found out recently this is one of the few act govt facilities that is not run by intact, always thought they were outsourced, apparently public servants

johnboy 7:36 pm 07 Oct 05

well certain people within the organisation are making vast fortunes I imagine.

just a shame for those relying on their services.

I almost got the feeling Steve rushed out his media release in response to us.

But it could have just been the CT article.

Jey 6:28 pm 07 Oct 05

And by the sounds of things they’re not very intact?

johnboy 6:22 pm 07 Oct 05

A spectacularly poor model for delivering IT outcomes.

Their history is up here

Samuel Gordon-Stewart 3:50 pm 07 Oct 05

Intact being the people who look after most ACT government IT stuff

Kerces 2:14 pm 07 Oct 05


mr sawdust 12:31 pm 07 Oct 05

intact strikes again!

Jey 12:55 pm 06 Oct 05

I am mildly amused.

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