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myWay fail

By 77Eliza - 3 April 2013 24

This morning given it was a little gray and I was a little tired I thought I’d take the bus rather than ride my bike to work. I quickly popped online to see if I had any money on my myWay card. Imainge my surprise when $20 I put on back on the 21st was still pending today!

I refuse to pay $4.50 for 6kms, so back on my bike it was….

screenshot

What’s Your opinion?


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24 Responses to
myWay fail
tim_c 1:04 pm 03 Apr 13

It says it in the screenshot you’ve posted (above), just underneath the Pending Transactions:
“Value will be transferred to your card when next presented to an on bus card reader”

bikhet 12:08 pm 03 Apr 13

77Eliza said :

But my bike desperately needs a service – any recommendations?

Do it yourself – seriously, it’s not hard. A bicycle is perhaps the only thing more complex than a hammer that I can successfully take apart, put back together again, and have it work better than it did before I started. Some specialised tools might be needed, but that depends on how deeply you want to get into it.

thatsnotme 11:59 am 03 Apr 13

It’s handy to know that you can tap on if you have a balance that’s less than the fare too. You’ll have a negative balance, and that will be accounted for the next time you top up. I’m sure that was part of the reason for introducing the $5 card fee.

Jivrashia 11:44 am 03 Apr 13

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Balthazar 11:17 am 03 Apr 13

Jivrashia said :

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.

Fail is still a fail.

If you look at the image, the line under the Pending Amount reads……..

“Value will be transferred to your card when next perssented to an on bus reader”

That’s pretty clear as to what will happen.

Still not a failure.

RB78 11:16 am 03 Apr 13

Jivrashia said :

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.
.

It does. Right there under the “pending transactions” heading. “Value will be transferred to your card when next presented to an on bus card reader”

Deckard 11:13 am 03 Apr 13

77Eliza said :

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

I don’t think you should feel silly.

What sounds silly is keeping that $20 in pending until you start using it. Why not just add it to you balance? There must be a reason for it.

Jivrashia 11:02 am 03 Apr 13

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.

Fail is still a fail.

77Eliza 11:01 am 03 Apr 13

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

Roundhead89 10:57 am 03 Apr 13

MyWay *is* the highway (driving a car).

zorro29 10:43 am 03 Apr 13

eh, i rode today…unless it’s bucketing down, it’s the bike!

but that is terrible if it takes that long to clear the money…should be instant

RB78 10:33 am 03 Apr 13

Any money you add to your account is always “pending” until the next time you tag on.

It would have been processed when you tagged on this morning, had you caught the bus.

Balthazar 10:24 am 03 Apr 13

It will always remain pending until you actually tag on. The first time you tag on it will become a credit. I use MyWay all the time and that’s the way it works. When you look at your transactions one will be the update to your balance and then a tag on for the trip. It’s not a fail.

Canberracanuck 10:20 am 03 Apr 13

Sorry about the trouble with your MyWay card…but didn’t the ride in make you feel better? And despite the BOM’s threats, it didn’t rain! 🙂

Dante 10:12 am 03 Apr 13

I refused to use their online top up service when it was stated that it wasn’t automated, and that the top ups would be done by staff. Much easier (and instantaneous) to walk into a MyWay centre with cash, and that way you don’t have to have your card registered with ACTION.

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