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myWay fail

By 77Eliza 3 April 2013 24

This morning given it was a little gray and I was a little tired I thought I’d take the bus rather than ride my bike to work. I quickly popped online to see if I had any money on my myWay card. Imainge my surprise when $20 I put on back on the 21st was still pending today!

I refuse to pay $4.50 for 6kms, so back on my bike it was….

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myWay fail
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ML-585 1:58 pm 26 Apr 13

JC said :

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

Something like this you mean? http://www.transport.act.gov.au/catch_a_bus/myway/top_up_your_myway_card (Refer “Autoload”)

Interesting to note that SmartRider (on which MyWay was based/copied) A – allows Autoload against credit card accounts and B – can be registered online (credit cards can only be authorised online) with the request processed by the next business day (instead of 10 days that MyWay takes).

JC 9:32 pm 03 Apr 13

Deckard said :

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

Because the balance you see online is the balance on the card not on the account and that is because the card is the master source of the balance with the account just being a record. To update the card and thus update the real balance on the card it must communicate with a card reader that has been programmed to update the card.

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

Deckard 7:59 pm 03 Apr 13

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

JC 6:49 pm 03 Apr 13

Jivrashia said :

NoImRight said :

Jivrashia said :

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I think you’re being a bit harsh on them, even though you’re right.
Yes, it’s a mistake to put PENDING and then attempt to follow it up with a clarification that falls short (Value? What value? Which value?).

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

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