Skip to content Skip to main navigation

News

Get a new bike from $50 per week

myWay fail

By 77Eliza 3 April 2013 24

This morning given it was a little gray and I was a little tired I thought I’d take the bus rather than ride my bike to work. I quickly popped online to see if I had any money on my myWay card. Imainge my surprise when $20 I put on back on the 21st was still pending today!

I refuse to pay $4.50 for 6kms, so back on my bike it was….

screenshot


What’s Your opinion?


Please login to post your comments, or connect with
24 Responses to
myWay fail
Filter
Showing only Website comments
Order
Newest to Oldest
Oldest to Newst
ML-585 1:58 pm 26 Apr 13

JC said :

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

Something like this you mean? http://www.transport.act.gov.au/catch_a_bus/myway/top_up_your_myway_card (Refer “Autoload”)

Interesting to note that SmartRider (on which MyWay was based/copied) A – allows Autoload against credit card accounts and B – can be registered online (credit cards can only be authorised online) with the request processed by the next business day (instead of 10 days that MyWay takes).

JC 9:32 pm 03 Apr 13

Deckard said :

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

Because the balance you see online is the balance on the card not on the account and that is because the card is the master source of the balance with the account just being a record. To update the card and thus update the real balance on the card it must communicate with a card reader that has been programmed to update the card.

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

Deckard 7:59 pm 03 Apr 13

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

JC 6:49 pm 03 Apr 13

Jivrashia said :

NoImRight said :

Jivrashia said :

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I think you’re being a bit harsh on them, even though you’re right.
Yes, it’s a mistake to put PENDING and then attempt to follow it up with a clarification that falls short (Value? What value? Which value?).

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

Jivrashia 6:12 pm 03 Apr 13

NoImRight said :

Jivrashia said :

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I think you’re being a bit harsh on them, even though you’re right.
Yes, it’s a mistake to put PENDING and then attempt to follow it up with a clarification that falls short (Value? What value? Which value?).

Pork Hunt 6:07 pm 03 Apr 13

Canberracanuck said :

Sorry about the trouble with your MyWay card…but didn’t the ride in make you feel better? And despite the BOM’s threats, it didn’t rain! 🙂

I don’t know why you’re smiling, BOM’s threats should be taken seriously…

tuco 5:32 pm 03 Apr 13

NoImRight said :

Jivrashia said :

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I’ve tried shouting at it, I’ve tried glaring at it – nuthin’ seems to work!

JC 4:21 pm 03 Apr 13

Deckard said :

77Eliza said :

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

I don’t think you should feel silly.

What sounds silly is keeping that $20 in pending until you start using it. Why not just add it to you balance? There must be a reason for it.

The reason is the balance is the balance on the CARD not the account. The key here is your actual balance is kept on the card. When you use your card the transaction is written to the card with a copy being kept on the. Every time the bus goes to the depot it syncronises with the database you see in your account.

Now to get money on your card you go to a myway retail shop pay your money, swipe your card and it is written to the card and your account updates straight away. But doing it over the net your credit is written to all the myway terminals and the next time you tag it is transfered across to your card, then when the bus returns to the depot your account is updated.

The key of course is the CARD is the master of the balance, your account is a record. So until you tag and the balance is transfered the to-up is pending.

NoImRight 1:20 pm 03 Apr 13

Jivrashia said :

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

tim_c 1:04 pm 03 Apr 13

It says it in the screenshot you’ve posted (above), just underneath the Pending Transactions:
“Value will be transferred to your card when next presented to an on bus card reader”

bikhet 12:08 pm 03 Apr 13

77Eliza said :

But my bike desperately needs a service – any recommendations?

Do it yourself – seriously, it’s not hard. A bicycle is perhaps the only thing more complex than a hammer that I can successfully take apart, put back together again, and have it work better than it did before I started. Some specialised tools might be needed, but that depends on how deeply you want to get into it.

thatsnotme 11:59 am 03 Apr 13

It’s handy to know that you can tap on if you have a balance that’s less than the fare too. You’ll have a negative balance, and that will be accounted for the next time you top up. I’m sure that was part of the reason for introducing the $5 card fee.

Jivrashia 11:44 am 03 Apr 13

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Balthazar 11:17 am 03 Apr 13

Jivrashia said :

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.

Fail is still a fail.

If you look at the image, the line under the Pending Amount reads……..

“Value will be transferred to your card when next perssented to an on bus reader”

That’s pretty clear as to what will happen.

Still not a failure.

RB78 11:16 am 03 Apr 13

Jivrashia said :

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.
.

It does. Right there under the “pending transactions” heading. “Value will be transferred to your card when next presented to an on bus card reader”

Deckard 11:13 am 03 Apr 13

77Eliza said :

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

I don’t think you should feel silly.

What sounds silly is keeping that $20 in pending until you start using it. Why not just add it to you balance? There must be a reason for it.

Jivrashia 11:02 am 03 Apr 13

Balthazar said :

It will always remain pending until you actually tag on. It’s not a fail.

RB78 said :

Any money you add to your account is always “pending” until the next time you tag on.

Would probably have helped if that fact was explained on the MyWay site.

Fail is still a fail.

77Eliza 11:01 am 03 Apr 13

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

Roundhead89 10:57 am 03 Apr 13

MyWay *is* the highway (driving a car).

zorro29 10:43 am 03 Apr 13

eh, i rode today…unless it’s bucketing down, it’s the bike!

but that is terrible if it takes that long to clear the money…should be instant

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2019 Region Group Pty Ltd. All rights reserved.
the-riotact.com | aboutregional.com.au | b2bmagazine.com.au | thisiscanberra.com

Search across the site