myWay fail

JC said :

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

Something like this you mean? http://www.transport.act.gov.au/catch_a_bus/myway/top_up_your_myway_card (Refer “Autoload”)

Interesting to note that SmartRider (on which MyWay was based/copied) A – allows Autoload against credit card accounts and B – can be registered online (credit cards can only be authorised online) with the request processed by the next business day (instead of 10 days that MyWay takes).

Deckard said :

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

Because the balance you see online is the balance on the card not on the account and that is because the card is the master source of the balance with the account just being a record. To update the card and thus update the real balance on the card it must communicate with a card reader that has been programmed to update the card.

Personally I like the London way where the card can be given an auto top-up instruction. Once you get below a nominated balance the card auto tops up the balance, then that night after the bus has returned to the depot and updated the account they take your money. If for what ever reason that is rejected then the readers are instructed to remove the update.

JC said :

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

You’re right, but why is it pending to begin with? Why not add it to your balance when you pay it? Why do you have to wait to board a bus for it to switch over?

Jivrashia said :

NoImRight said :

Jivrashia said :

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I think you’re being a bit harsh on them, even though you’re right.
Yes, it’s a mistake to put PENDING and then attempt to follow it up with a clarification that falls short (Value? What value? Which value?).

Except of course that the transaction is actually PENDING, and as the explanation clearly written above says the value will be transferred to your card when next presented to an onboard reader. Both the situation and explanation are 100% correct. Happy to hear how you would reword it, considering of course that before being presented to a card reader the top-up is NOT on the actual card which is what the balance is showing.

NoImRight said :

Jivrashia said :

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I think you’re being a bit harsh on them, even though you’re right.
Yes, it’s a mistake to put PENDING and then attempt to follow it up with a clarification that falls short (Value? What value? Which value?).

Canberracanuck said :

Sorry about the trouble with your MyWay card…but didn’t the ride in make you feel better? And despite the BOM’s threats, it didn’t rain! 🙂

I don’t know why you’re smiling, BOM’s threats should be taken seriously…

NoImRight said :

Jivrashia said :

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

I’ve tried shouting at it, I’ve tried glaring at it – nuthin’ seems to work!

Deckard said :

77Eliza said :

Thanks Dante- now I feel a little silly. At least I’ll know for next time. The bus system is a mystery to me….

Yes, the ride in was lovely and far quicker than any crowded bus – and my hands didn’t freeze off like yesterday. But my bike desperately needs a service – any recommendations?

I don’t think you should feel silly.

What sounds silly is keeping that $20 in pending until you start using it. Why not just add it to you balance? There must be a reason for it.

The reason is the balance is the balance on the CARD not the account. The key here is your actual balance is kept on the card. When you use your card the transaction is written to the card with a copy being kept on the. Every time the bus goes to the depot it syncronises with the database you see in your account.

Now to get money on your card you go to a myway retail shop pay your money, swipe your card and it is written to the card and your account updates straight away. But doing it over the net your credit is written to all the myway terminals and the next time you tag it is transfered across to your card, then when the bus returns to the depot your account is updated.

The key of course is the CARD is the master of the balance, your account is a record. So until you tag and the balance is transfered the to-up is pending.

Jivrashia said :

Balthazar said :

If you look at the image, the line under the Pending Amount reads……..

Value will be transferred to your card when next presented to an on bus reader

That’s pretty clear as to what will happen.

Yes, it’s as clear as an insurance policy footnote.

Lack the graciousness to concede a mistake heh?

It says it in the screenshot you’ve posted (above), just underneath the Pending Transactions:
“Value will be transferred to your card when next presented to an on bus card reader”