13 November 2023

Scored a free ride on the bus this morning? Here's what went wrong with MyWay

| James Coleman
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MyWay machine

MyWay machine out of order. Photo: Matt Baillie.

Commuters were waved onto buses this morning (13 November) without needing to scan their MyWay cards after a failed software update.

In a post to the Public Transport Association of Canberra on Facebook, Matt Baillie noticed ‘Out of Order’ signs on the card readers of “multiple buses”.

Passengers on the R2 and R4 buses, as well as other routes, relayed in the comments how they too had been “waved on” by the driver and told that “MyWay is down”.

“Must be the same crew that did Optus,” one wrote.

An ACT Government spokesperson told Region the outage was caused by an upgrade to “bus driver consoles” over the weekend.

“This was done to improve functionality to bus driver consoles which are connected to the MyWay card validators,” the spokesperson said.

“We are aware that as a result of the upgrade, there have been impacts to some customers tapping on and off bus services this morning.”

Transport Canberra is working to resolve the issue and expects “no further impacts to customers”.

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