It is a testament to the overwhelming power of Australia’s big four banks that Westpac CEO Gail Kelly was recently listed as one of the ten most powerful women in the world.
Fortunately for her when The Australian came calling for a puff piece she had a good news story involving her Canberra minions:
Today the CEO has just received an email from a young staffer in Canberra who says he was worried about an elderly customer he hadn?t seen for a while. So he went to the customer’s home and discovered that she had been in hospital. Then he saw her, looking somewhat confused, in a taxi outside.
“He helped her to get into her place and put her things away,” an excited Kelly recounts in her Sydney office. “He cleaned out her fridge, made her a cup of tea and sat with her till he found a friend to look after her. It was unbelievable. That’s what we’re about – knowing our customers and caring about them. You tell these stories because they’re hero stories about what our people do. This man is only 21 years old.”
Aww heartwarming. Shame about those of us who rely on internet banking and would just like lower fees though.