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VW servicing in Canberra

By Queen_of_the_Bun 7 November 2013 48

I have a 10-year-old VW Polo that I bought new from an unnamed VW outlet in January 2014 (it had 300k on the clock).

Being a complete eejit, I have used the car dealership to service the car since.

Since February 2012, it has had an ongoing problem with voltage to the throttle. This problem causes the engine to “knock” and the car runs so roughly that it is undriveable.

I’ll spare you the details but after paying *insert car dealer name here* more than $4000 over several visits to fix the problem, on 24 October I was gouged by them for $1400 for a “routine” service, which included cleansing the throttle body and replacing the windscreen wipers.

First time I shut the boot afterwards, the rear wiper casing fell off.

And last Friday, eight days after the throttle body was cleansed, the engine light came on and the same fault from Feb 2012 came back.

My advice? If you buy a VW, don’t take it back to the dealer for servicing.


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VW servicing in Canberra
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lobster 4:10 pm 11 Jan 14

On the topic of VW. I need to get a key copied (flip key and central locking buttons) for my 2003 Golf. Looks like it will be just under $500 from Slaven for a key.
ASI said that they couldn’t copy it. Is there a cheaper way to get a spare key?

Pork Hunt 10:58 pm 10 Jan 14

farnarkler said :

As boring as they are I think Lexus trumps VAG for reliability and safety.

But what if I want my VAG to be safe and reliable…

poetix 10:06 pm 10 Jan 14

vet111 said :

Or, if you want RELIABLE, legitimate euro quality that costs a smidge more, go for a BMW….

Yes, I believe you now. You are indeed a lawyer, not a vet.
🙂

farnarkler 6:49 pm 10 Jan 14

As boring as they are I think Lexus trumps VAG for reliability and safety.

Grrrr 6:36 pm 10 Jan 14

I probably wouldn’t be a VW owner if the Toyota Hiace 4WD, Mitsu Delica or even Mercedes Vito/Viano 4WD vans were sold here .. But they aren’t, and an $80k 4WD Sprinter is just a bit too pricey for my taste. I’m not against grey-imports either, just wanted something new-ish.

I just got Northside Euros to service my VW. Don’t take your VW there – so I won’t have to worry about him being too busy when I go back!

bigred 5:40 pm 10 Jan 14

VW group produced cars seem to my reasoning to offer the best compromises balancing vehicle cost, safety and reliability. Shame the dealership support is so awful, from the moment you first walk in the door. Thank goodness for CVWC.

JimCharles 6:52 pm 09 Jan 14

vet111 said :

JessP said :

Owned 4 Volkswagens and had them serviced by the VW dealers in Canberra. All of them have been great cars – not major problems and I highly recomend Volkswagens to any wanting a well built, comfortable and ecomincal (generally anyway) vehicle. Maybe I was lucky but I would still buy another VW.

I coud tell you about the lemon Nissans, Holdens and Fords I have owned or have been owned by family members.

That said the VW dealers can be a little on the exxy side when it comes to servicing and I always ask for a quote before they go in and ask to be advised an quoted for any additional work that needs to be done (one notable recent request was changing the windscreen wipers for $100. I responded with ‘you have to be f*&%$g joking – NO’).

Anyway for older VWs the Canberra VW centre is good value for servicing.

Or, if you want RELIABLE, legitimate euro quality that costs a smidge more, go for a BMW….

Or more reliable, and for less, and serviceable by any VW engineer, a Skoda….although they seem to be marketed as more of a premium brand over here.

farnarkler 5:33 pm 09 Jan 14

A search of carsurvey.org may have saved you a lot of money. One would expect a German built car to be very reliable (read W124 Mercedes) however, your Polo could’ve been built in Germany, or South Africa, China, Spain, Brazil, Angola or Slovakia. Still, you could’ve done worse; An Alabama built Mercedes M class. Comedy on wheels.

vet111 3:48 pm 09 Jan 14

JessP said :

Owned 4 Volkswagens and had them serviced by the VW dealers in Canberra. All of them have been great cars – not major problems and I highly recomend Volkswagens to any wanting a well built, comfortable and ecomincal (generally anyway) vehicle. Maybe I was lucky but I would still buy another VW.

I coud tell you about the lemon Nissans, Holdens and Fords I have owned or have been owned by family members.

That said the VW dealers can be a little on the exxy side when it comes to servicing and I always ask for a quote before they go in and ask to be advised an quoted for any additional work that needs to be done (one notable recent request was changing the windscreen wipers for $100. I responded with ‘you have to be f*&%$g joking – NO’).

Anyway for older VWs the Canberra VW centre is good value for servicing.

Or, if you want RELIABLE, legitimate euro quality that costs a smidge more, go for a BMW….

Masquara 2:43 pm 09 Jan 14

460cixy said :

Holden Caulfield said :

In future…

http://the-riotact.com/servicing-a-volkswagen-in-canberra/58634#comment

You can now also try http://www.northsideeuros.com.au/ in Mitchell, run by Gareth who used to be at CVWC Belconnen.

+ 1. If you don’t heed my advice and Insist on going down the euro trash road Gareth is a top bloke

Yep northside euros serviced my one-year-old VW recently – charged way less than the dealer.

JessP 2:04 pm 09 Jan 14

Owned 4 Volkswagens and had them serviced by the VW dealers in Canberra. All of them have been great cars – not major problems and I highly recomend Volkswagens to any wanting a well built, comfortable and ecomincal (generally anyway) vehicle. Maybe I was lucky but I would still buy another VW.

I coud tell you about the lemon Nissans, Holdens and Fords I have owned or have been owned by family members.

That said the VW dealers can be a little on the exxy side when it comes to servicing and I always ask for a quote before they go in and ask to be advised an quoted for any additional work that needs to be done (one notable recent request was changing the windscreen wipers for $100. I responded with ‘you have to be f*&%$g joking – NO’).

Anyway for older VWs the Canberra VW centre is good value for servicing.

2604 10:56 am 09 Jan 14

Madam Cholet said :

So at the time of servicing we do not have to find extra dollars as we would with an unleashed car. I find this arrangement blissful. And because we do have credit, we are able to deal with hiccups such as this.

Fair enough, though when your car goes “off-leash” you can achieve the same thing by putting away $200 from every pay. We find that’s enough over the course of a year to cover fuel, servicing, rego, road service, insurance and emergency repairs, with some left over to start saving towards our next car.

Antagonist 9:46 am 09 Jan 14

I note the neighbours across the road have put their VW Jetta in for major repairs once again. 12 months after purchase the engine grenade itself, having already had several major repairs in that time. On one occasion they completely replaced the turbo. The only reason they got their engine replacement was through taking legal action against the car dealer.

The car is now just over 3 years old now and is in at the dealership at this very moment having more repairs made. Said neighbours are driving around in a very beaten up courtesy car, so the repairs are obviously very significant.

* I am the very happy owner of a second hand Ford Falcon ute (not white).

Jere13 9:36 am 09 Jan 14

Madam Cholet said :

2604 said :

Madam Cholet said :

Booked it in with local auto electrician. Back in two days – $2000 worth of work and parts, but a good job done. We have this covered under the lease so it’s not as bad as it sounds – apart from the compressor and condenser failing that is.

Our car is a lease vehicle so we don’t have to find the money for servicing out of our pockets. We therefore have never really questioned much until now as it’s been convenient.

Uh, you do know how a novated lease works in relation to servicing and (non-warranty) repairs, right? Those costs aren’t borne by the leasing company. You make a fixed payment each fortnight into a fund from which fuel, servicing and repair costs are deducted. At the end of the lease you get a refund of whatever’s left in that fund. Accordingly, the costs of repairs do indeed come out of your pocket, albeit in a bit of a roundabout way. For this reason, it pays to minimize the amount you’re paying for repairs as much as possible.

Um, yes, I do know how a lease works as I set it up, but thanks for your explanation. To be clear, what I meant was, we pay our lease which covers the servicing, and the lease company pays Lennock. So at the time of servicing we do not have to find extra dollars as we would with an unleashed car. I find this arrangement blissful. And because we do have credit, we are able to deal with hiccups such as this.

Happy?

Sorry to hear of all the problems people are having with their VWs. I think the auto journalists need to give Audi group vehicles a harder time for this as in most reviews/group tests they tend to run away with awards.

For what it’s worth, we had a huge amount of faults with our 2009 mini cooper s and had very mixed assistance from Rolfe BMW. In the end it came down to finding one helpful person at the dealership and sticking with them each time (for continuity). They ended up being helpful but huuugely expensive for servicing so whatch out. Knowing what I know now I would have got it serviced elsewhere or at least bargained down the price of servicing.

Despite all the faults we had I wouldn’t be put off buying euro cars. If you’re into cars then buy the car that gives you the fizz if you want a whitegoods style car that will get you from a to b like clockwork go Toyota/Hyundai/Mazda.

Madam Cholet 7:12 am 09 Jan 14

2604 said :

Madam Cholet said :

Booked it in with local auto electrician. Back in two days – $2000 worth of work and parts, but a good job done. We have this covered under the lease so it’s not as bad as it sounds – apart from the compressor and condenser failing that is.

Our car is a lease vehicle so we don’t have to find the money for servicing out of our pockets. We therefore have never really questioned much until now as it’s been convenient.

Uh, you do know how a novated lease works in relation to servicing and (non-warranty) repairs, right? Those costs aren’t borne by the leasing company. You make a fixed payment each fortnight into a fund from which fuel, servicing and repair costs are deducted. At the end of the lease you get a refund of whatever’s left in that fund. Accordingly, the costs of repairs do indeed come out of your pocket, albeit in a bit of a roundabout way. For this reason, it pays to minimize the amount you’re paying for repairs as much as possible.

Um, yes, I do know how a lease works as I set it up, but thanks for your explanation. To be clear, what I meant was, we pay our lease which covers the servicing, and the lease company pays Lennock. So at the time of servicing we do not have to find extra dollars as we would with an unleashed car. I find this arrangement blissful. And because we do have credit, we are able to deal with hiccups such as this.

Happy?

2604 11:34 pm 08 Jan 14

Madam Cholet said :

Booked it in with local auto electrician. Back in two days – $2000 worth of work and parts, but a good job done. We have this covered under the lease so it’s not as bad as it sounds – apart from the compressor and condenser failing that is.

Our car is a lease vehicle so we don’t have to find the money for servicing out of our pockets. We therefore have never really questioned much until now as it’s been convenient.

Uh, you do know how a novated lease works in relation to servicing and (non-warranty) repairs, right? Those costs aren’t borne by the leasing company. You make a fixed payment each fortnight into a fund from which fuel, servicing and repair costs are deducted. At the end of the lease you get a refund of whatever’s left in that fund. Accordingly, the costs of repairs do indeed come out of your pocket, albeit in a bit of a roundabout way. For this reason, it pays to minimize the amount you’re paying for repairs as much as possible.

Doc Dogg 10:05 pm 08 Jan 14

Madam Cholet said :

Have now sworn off dealership servicing. Have a VW Golf – 4 years old – air con just started failing at the beginning of the year.

Having the same issue with our 4 year old Tiguan. Took it to the auto elec recommended by CVWC and they said it was a buggered compressor and that they have seen a bunch of them that have failed. After waiting 6 weeks for the booking, Lennock (after berating us for not getting the car serviced by them and bringing it to them as soon as the aircon stopped working) did a software upgrade and a re-gas and told us it was fixed but to come back if it stopped working again. Lasted all of 3 weeks before it stopped working again.

Took it to Gerald Slavin (who booked it in within 3 days of calling) who said that the compressor is shot and will need to be replaced. Couldn’t believe Lennock just did a software upgrade when it clearly was a stuffed compressor. Now they are putting in an application to VWA for a good will repair as the air-con on a 4 year old car shouldn’t have such a catastrophic failure unless it was faulty right from the start. Fingers crossed VWA approve it as spending a few thousand to get it fixed doesn’t really appeal to us.

Queen_of_the_Bun 7:52 pm 08 Jan 14

Madam Cholet said :

Have now sworn off dealership servicing. Have a VW Golf – 4 years old – air con just started failing at the beginning of the year. Told the dealer – Lennock Philip – in Jan and they re-gassed it, told us it worked ok and returned it. We never thought it did really work as well but didn’t do anything about it….probably a bad move as just as the hot weather kicks in it started to really not work properly.

Called Lennock on Dec 31. Told at 4pm that everyone had left for the day so could not discuss the issue at that time. On calling again on another working day, told that they could not look at the problem until March. MARCH!!!! Funnily enough we were able to book in the service for February.

Booked it in with local auto electrician. Back in two days – $2000 worth of work and parts, but a good job done. We have this covered under the lease so it’s not as bad as it sounds – apart from the compressor and condenser failing that is.

In addition to the arsing about and not having the car ready for pick up at the end of a service these days, we have had enough. Our car is a lease vehicle so we don’t have to find the money for servicing out of our pockets. We therefore have never really questioned much until now as it’s been convenient.

Sayonara Lennock.

Agree.

Ended up having my car towed to them. They had it for THREE WEEKS and could not locate a fault, despite running through a tank of petrol. But they kindly said “Bring it straight back if the problem happens again.”

Madam Cholet 5:42 pm 08 Jan 14

Have now sworn off dealership servicing. Have a VW Golf – 4 years old – air con just started failing at the beginning of the year. Told the dealer – Lennock Philip – in Jan and they re-gassed it, told us it worked ok and returned it. We never thought it did really work as well but didn’t do anything about it….probably a bad move as just as the hot weather kicks in it started to really not work properly.

Called Lennock on Dec 31. Told at 4pm that everyone had left for the day so could not discuss the issue at that time. On calling again on another working day, told that they could not look at the problem until March. MARCH!!!! Funnily enough we were able to book in the service for February.

Booked it in with local auto electrician. Back in two days – $2000 worth of work and parts, but a good job done. We have this covered under the lease so it’s not as bad as it sounds – apart from the compressor and condenser failing that is.

In addition to the arsing about and not having the car ready for pick up at the end of a service these days, we have had enough. Our car is a lease vehicle so we don’t have to find the money for servicing out of our pockets. We therefore have never really questioned much until now as it’s been convenient.

Sayonara Lennock.

Holden Caulfield 11:16 am 08 Nov 13

2604 said :

Mazda 3MPS or Focus ST are probably safer bets.

Haters gonna hate.

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