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VW servicing in Canberra

By Queen_of_the_Bun - 7 November 2013 48

I have a 10-year-old VW Polo that I bought new from an unnamed VW outlet in January 2014 (it had 300k on the clock).

Being a complete eejit, I have used the car dealership to service the car since.

Since February 2012, it has had an ongoing problem with voltage to the throttle. This problem causes the engine to “knock” and the car runs so roughly that it is undriveable.

I’ll spare you the details but after paying *insert car dealer name here* more than $4000 over several visits to fix the problem, on 24 October I was gouged by them for $1400 for a “routine” service, which included cleansing the throttle body and replacing the windscreen wipers.

First time I shut the boot afterwards, the rear wiper casing fell off.

And last Friday, eight days after the throttle body was cleansed, the engine light came on and the same fault from Feb 2012 came back.

My advice? If you buy a VW, don’t take it back to the dealer for servicing.

What’s Your opinion?


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48 Responses to
VW servicing in Canberra
Queen_of_the_Bun 7:29 pm 07 Nov 13

DUB said :

…I bought new from an unnamed VW outlet in January 2014 …

My advice is, since you can see far into the future, do not go there in January, you have some months to decide on another car.

Hahah yes well said. Dang typo! 2004.

LSWCHP 4:56 pm 07 Nov 13

I have a large number of friends and colleagues who have purchased various VWs over the last 6 years or so and all of them…and this would be…lemme see…8 people…. have had difficulties with them. And generally inconvenient and expensive difficulties like unexplained loss of power, diff failure, intermittent failure to start etc. Several of these people swore they’d never buy another, and one bloke sold his brand new vehicle at considerable loss after owning it for about 6 months. I don’t know of any other high end manufacturer with this record.

gazket 4:02 pm 07 Nov 13

cleansing the throttle body = undo screw , remove air ducting and spray 1/8 of a can of carby cleaner in the throttle body, replace ducting, do up screw.

Most of the dealers get apprentice Jack to service cars ,

There’s a Nissan dealer in town that will screw up your tappet adjustments snap off your radiator inlet glue it back on and say nothing then want to charge 16K for new injectors and head work . 2 weeks later the glue lets go and your misses is ringing saying there’s water everywhere under the car and we need a new radiator.

MightyJoe 3:27 pm 07 Nov 13

Um, just like a number of other brands I’ve had over the years… Holden, Mazda etc.

its muchness for muchness, every brand has a lemon.. just look at that Jeep driver.

Back OT.. I’ve used all of the specialised mechanics for VW’s (except Northside) and was always happy with CVWC Belconnen. My last lease VW got serviced at Gerald and was quite happy with them but in saying that it was at a reduced cost. I now have a bought Amarok and a Passat and they will be getting and mixture of dealer and specialist servicing.

thebrownstreak69 said :

460cixy said :

My advice to everyone is to avoid vw full stop

+1. Once they start breaking, they don’t stop. And they cost heaps to repair and maintain.

460cixy 3:23 pm 07 Nov 13

jase! said :

canberra vw centre is great but 4-5 weeks lead time on bookings at belco last time i checked. if you are heading north to sydney then camden GTi (now in campbelltown) is a good option too.

first i have heard of northsideeuros but Gareth was a good operator so would be happy to give them a shot

I’ve known him for years haven’t worked with him as I can’t stand vw junk but his gone out on his own with northside so I think he will do well

jase! 3:06 pm 07 Nov 13

canberra vw centre is great but 4-5 weeks lead time on bookings at belco last time i checked. if you are heading north to sydney then camden GTi (now in campbelltown) is a good option too.

first i have heard of northsideeuros but Gareth was a good operator so would be happy to give them a shot

Sandman 2:06 pm 07 Nov 13

Do you mean you bought it new in 2004? Was there 300km on the clock when you got it or is there now 300k (300,000km) on the clock.

460cixy 1:56 pm 07 Nov 13

thebrownstreak69 said :

460cixy said :

My advice to everyone is to avoid vw full stop

+1. Once they start breaking, they don’t stop. And they cost heaps to repair and maintain.

Exactly great when there flash and new. And super complicated with typical European electronics

thebrownstreak69 1:48 pm 07 Nov 13

460cixy said :

My advice to everyone is to avoid vw full stop

+1. Once they start breaking, they don’t stop. And they cost heaps to repair and maintain.

460cixy 1:28 pm 07 Nov 13

Holden Caulfield said :

In future…

http://the-riotact.com/servicing-a-volkswagen-in-canberra/58634#comment

You can now also try http://www.northsideeuros.com.au/ in Mitchell, run by Gareth who used to be at CVWC Belconnen.

+ 1. If you don’t heed my advice and Insist on going down the euro trash road Gareth is a top bloke

460cixy 1:24 pm 07 Nov 13

My advice to everyone is to avoid vw full stop

DUB 11:31 am 07 Nov 13

…I bought new from an unnamed VW outlet in January 2014 …

My advice is, since you can see far into the future, do not go there in January, you have some months to decide on another car.

curmudgery 11:22 am 07 Nov 13

Throttles used to be run with a pedal, a Bowden cable and a spring. They could be maintained with pliers and some squirty-juice. Now they need voltage.
My Holden’s air bag alarm flashes and beeps on winter mornings. They don’t know why – it’s possibly something to do with the Jesus box which, naturally, is very expensive.

I really hate hi-tech motoring.

Holden Caulfield 10:31 am 07 Nov 13

In future…

http://the-riotact.com/servicing-a-volkswagen-in-canberra/58634#comment

You can now also try http://www.northsideeuros.com.au/ in Mitchell, run by Gareth who used to be at CVWC Belconnen.

goody658 10:30 am 07 Nov 13

Hi I Feel your pain, My first service with the dealership was double what it should have been. After i searched around for a bit I found these guys http://www.cvwct.com.au/. I have been taking it there ever since.

Dealerships are a major rip off

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