Wall says 'Cash on Delivery' won't hold up

Given the “no waste” policy it’s understandable that you would try to make it as difficult as possible for small business to discourage them in throwing stuff out. If you put a bit of effort in its not hard for a business. Cardboard can be taken to the various free drop off centers and if you sort your metal out its also free to drop off at the waste centers. It’s just a matter of getting employees to put in a bit of effort in sorting out materials as they use them.

peitab said :

ShaneR said :

This issue has arisen because of a large number of unpaid and outstanding accounts (at the end of the 2012 financial year, unpaid and overdue debts had risen to over $4.5 million).

Existing accounts have not been cancelled and over 500 customers continue to be allowed access to credit accounts for use of ACT NOWaste facilities. However, 44% of the 420 active accounts are currently in arrears with over $2 million overdue. As a result of this, ACT NOWaste has suspended the establishment of NEW credit accounts to assess the significant risk and liability exposure of the ACT Government, and is assessing the activity level required to make it cost effective to maintain accounts. This review will be completed by the end of September 2013, with a customer consultation process to follow in October.

Furthermore, all weighbridges accept EFTPOS and credit cards (as well as cash) so there are other options for payment.

This explanation sounds very reasonable. It appears Andrew Wall might be trying to make a mountain out of a molehill. Also, Wall’s reasoning smacks of ‘two wrongs make a right’.

It would appear from the high arrears ratio that credit has been granted without any application process and credit checking. If this is the case we could say “that’s the government’s problem” but some of us realize that at the end of the day it is the ratepayers that pick up the tab.
To cancel opening of all NEW accounts discriminates against potential good paying customers as well as denying credit to the bad risks. “The old blunder-bus trick” as maxwell Smart would say.
There are also Canberra owned and operated debt collectors who could assist but I’ll bet the ACT Government will outsource this function to some company in Sydney or Melbourne (or even Russia if the deal looks good enough).
It appears that generally, the government needs to review its credit granting policies. Again, there are Canberra companies who can assist in this function (they already know who the serial defaulters are).
If you are monitoring this site Mr Rattenbury you may care to address the issues I raise.

ShaneR said :

This issue has arisen because of a large number of unpaid and outstanding accounts (at the end of the 2012 financial year, unpaid and overdue debts had risen to over $4.5 million).

Existing accounts have not been cancelled and over 500 customers continue to be allowed access to credit accounts for use of ACT NOWaste facilities. However, 44% of the 420 active accounts are currently in arrears with over $2 million overdue. As a result of this, ACT NOWaste has suspended the establishment of NEW credit accounts to assess the significant risk and liability exposure of the ACT Government, and is assessing the activity level required to make it cost effective to maintain accounts. This review will be completed by the end of September 2013, with a customer consultation process to follow in October.

Furthermore, all weighbridges accept EFTPOS and credit cards (as well as cash) so there are other options for payment.

This explanation sounds very reasonable. It appears Andrew Wall might be trying to make a mountain out of a molehill. Also, Wall’s reasoning smacks of ‘two wrongs make a right’.

This issue has arisen because of a large number of unpaid and outstanding accounts (at the end of the 2012 financial year, unpaid and overdue debts had risen to over $4.5 million).

Existing accounts have not been cancelled and over 500 customers continue to be allowed access to credit accounts for use of ACT NOWaste facilities. However, 44% of the 420 active accounts are currently in arrears with over $2 million overdue. As a result of this, ACT NOWaste has suspended the establishment of NEW credit accounts to assess the significant risk and liability exposure of the ACT Government, and is assessing the activity level required to make it cost effective to maintain accounts. This review will be completed by the end of September 2013, with a customer consultation process to follow in October.

Furthermore, all weighbridges accept EFTPOS and credit cards (as well as cash) so there are other options for payment.