Allow me to tell you a little about myself, I am pretty much still a newbie to the-riotact.com however I am deaf. Just wanted to share this frustration to you guys, this may help expand to other deaf and hard of hearing rioters out there, if any.
Earlier tonight, I attended a movie session of ‘Love and other Drugs’ which at the time was available with open captions – I have not been to the cinemas in ages and was looking forward to captioned movies at Dendy Cinemas in Canberra City. 5 minutes into the film, I was very disappointed that the captions didn’t show as they were supposed to be! I walked out of the cinemas and with a angry gesture to the staff and demanded why it wasn’t captioned, and I was taken to a supervisor, and they went to investigate why they didn’t show the captions, they simply forgot to turn it on, that was not enough excuse to explain. I demanded a refund and I left in huge frusration, they even said I was allowed back in (also ticket refunded) but I refused because I already lost 15 minutes of the film. They apologised but a apology and refund wasn’t good enough.
In the past, Hoyts Belconnen had captioned films available, but I was not impressed with their performance in the past, as they tend to break down all the damn time, and you know I am from the southside, most of the time, I felt it was a waste of time and money to go to a captioned movie in Belconnen, however I was pleased to see that Dendy’s was available, they performance was fantastic however in recent times, was disappointing. Not so great start into 2011.
No offense to the people who works for Dendy Cinemas, I appericate your service but Dendy Cinemas needs more improvements towards to the deaf and hard of hearing community.
I will be writing a formal complaint letter this week.
Thank you for reading.