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Yet another Dog Attack story – and little help from ACT Call Centre

By The Frots - 16 July 2011 62

Today a close friend of ours was subjected to yet another dog attack where the owners in this case cowardly hid inside their house while the victim was calling for help.

The incident occured towards the rear of Ngunnawal where they are building the new suburbs.  The dog, a staffordshire mix, jumped the owners side fence and attacked the victims dog, which was on a leash. 

The attack dog was pushed away however began ‘circling’ the victims husband.  As he was trying to place a call through to Domestic services, the owners were seen inside the house watching.  When they were called upon by the victims husband to help, they simply moved away from the window and hid, leaving the dog to its own devices.

The call to 132 281 was yet another story.  The female operator was less than helpful, at one point abusing the husband while this dog was yet again approaching him, for speaking ‘rudely to her’.  It didn’t seem to matter that while sat in her comfy chair, a dog attack was underway.  This woman is clearly in the wrong job – and sadly, the husband is the most pleasant of men that you could meet.  Anyone under attck needs urgent assistance, not to be asked the same questions over and over (“can you spell that again for me” or “Now, does the dog have a tag?”).  WTF!

So, yet another dog attack – and yet another problem for Domestic Services.  At the time or writing this, 3 hours have passed and nothing has been done except the cowardly owners have gathered the dog and taken it away from the house in their car.  Nice touch.

Is this issue of dog attacks ever going to be treated seriously here in the ACT?  Not while we have Canberra Connect people who are irresponsive to complaints when they get them and a Government who apparently couldn’t give a toss.

And, in the meantime…………………………………

What’s Your opinion?


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62 Responses to
Yet another Dog Attack story – and little help from ACT Call Centre
Douche 8:55 pm 16 Jul 11

Why are they surprised?It is not a secret that Canberra Connect on weekends and after hours is using Telstra to answer and respond to all calls.You leave details, they contact the rangers.They are located on the 6th floor of that Telstra building on Northbourne Av, near the Dickson registry.
They also answer O’Brien’s calls for windscreen and house window repairs. 🙂

grunge_hippy 8:35 pm 16 Jul 11

my hubby was bitten by a dog almost 6 years ago and the dog was taken away within the hour of the attack after ringing TAMS

mind you, he wasnt trying to ring DURING the attack (duh! dumb!) he rang after. however the dog was returned very quickly and left to roam again.

dungfungus 6:34 pm 16 Jul 11

Dog control and noise complaint dept. DO NOT WORK ON WEEKENDS. The police told me this when I had to call them about some yobbos with chainsaws and an unleashed dog in my neighbourhood doing a Saturday and Sunday cleanup job for another yobbo. The Police refused to intervene also. One has to have tolereance to live in Canberra.

buzz819 6:06 pm 16 Jul 11

The Frots said :

molongloid said :

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

They did call 000 in the first instance and were them given the 132 281 number, which they again had to call.

No where does it say they called 000….

LSWCHP 5:48 pm 16 Jul 11

The Frots said :

molongloid said :

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

They did call 000 in the first instance and were them given the 132 281 number, which they again had to call.

Well that sucks the mop.

I regularly walk our little family around around my suburb, and I always carry a stout walking stick so that I can deal with dogs, of the two or four legged variety, if required.

Henry82 5:42 pm 16 Jul 11

I’m very surprised the police were not invited to attend in this situation. If i was there, i probably would have taken the law into my own hands.

CBomb 5:06 pm 16 Jul 11

Called 000 did they? this morning you say? you sure? did they speak to the police?

Sometimes call takers need information to deal with a situation effectively and in a timely manner. sometimes panicked people need to be told to calm down and stop swearing/yelling etc so information can be gathered.
Situations like this can be hard to deal with.. at the risk of suggesting decent journalism maybe you should get all the facts before slamming one operator and a whole system in such a general way.

In saying this, i do agree that dog owners need to take more responsibility. Too many dog attacks lately and it is not good.

But as already stated “Anyone under attack needs urgent assistance”… and should call 000 if it is a genuinly life threatening situation, and advise the operator of this..

Captain RAAF 4:42 pm 16 Jul 11

Well that was silly, when he contacted the plods on the 000, he should have made it quite clear the dog had ‘already’ attacked him, that he was injured and unable to retreat and to tell the coppers to let his wife know he loves her before releasing a garbled groan/arrghh/gasp/uuuugghh.

You have to make your emergency call stand out from all the other joe citizens that are also making the same mistake and not making it clear enough that they are about to be killed.

And, when the cops arrived, shoot the offending dog and and say “You said you were injured?” you can reply with “Yeah, I got better”.

SammyLivesHere 4:30 pm 16 Jul 11

Are you saying the Police from 000 refused to attend to lend assistance? I would also recommend you talk to your local Neighbourhood Watch group and lodge a formal complaint.

trevar 4:17 pm 16 Jul 11

I don’t mean to diminish your very reasonable complaint about Canberra Connect’s services, but I am curious as to why a human being would allow a Staffordshire Terrier to circle him. I have no great love of the breed; they’re cowardly little beggars, but as such there is no reason why any human should ever permit an aggressive dog to complete a circle before taking action. That simply shows that the person doesn’t know how to handle a dog properly. It’s not just dog owners who need to take action (though the owners you describe are certainly remiss in their duty and I agree they should have taken action immediately); anyone who wants to walk the streets should know how to handle a dog. Otherwise they should just stay locked up in their safe little bubble-world. Though I might not like negligent dog owners, I have no tolerance whatsoever for dog haters.

Watson 4:11 pm 16 Jul 11

molongloid said :

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

I very much doubt the police will show up for a dog-related incident. But call centres are not equipped to deal with emergencies either. So there is indeed no one to deal with urgent issues like these.

Domestic Animal Services are required to investigate these issues though. But they just don’t have a ‘rapid response team’ of any kind.

It is very sad that the owners of the dog were so incredibly irresponsible. I do hope they have their dog taken away from them. But they’ll probably get another one straight away…

molongloid 4:06 pm 16 Jul 11

The Frots said :

molongloid said :

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

They did call 000 in the first instance and were them given the 132 281 number, which they again had to call.

You mean when 000 said “police, fire, or ambulance” your friends picked police and then the police gave Canberra Connect instead of come straight away?

breda 4:00 pm 16 Jul 11

Very scary. In that situation, I would call 000. That type of aggressive dog can inflict terrible injuries, and the cops have the power to shoot it on the spot.

The Frots 3:59 pm 16 Jul 11

molongloid said :

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

They did call 000 in the first instance and were them given the 132 281 number, which they again had to call.

molongloid 3:52 pm 16 Jul 11

“Anyone under attck needs urgent assistance” <— There's the clue. Call 000 not Canberra Connect.

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