ACT Government email woes

johnboy 13 January 2011 5

The Canberra Times has a piece on trouble with ACT Government emails, particularly at ACTPLA:

Two email outages have hit the ACT Government, including a glitch that caused some emails to disappear, but the Government says the incidents are not related.

Up to 25 per cent of ACT public servants were struck by email delays yesterday morning, while the ACT Planning and Land Authority was forced to post a message asking Canberrans to re-send their emails if they did not receive a response.

The party line remains that the system is highly reliable.


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5 Responses to ACT Government email woes
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dazzab dazzab 7:59 pm 15 Jan 11

“The party line remains that the system is highly reliable.”

I guess that would depend on how you define ‘reliable’ now wouldn’t it?

CraigT CraigT 12:36 pm 15 Jan 11

No, I think that one’s designed for the Barbra Streisand fans. I’ve never heard of anybody running anything important on it.

gospeedygo gospeedygo 10:25 am 15 Jan 11

CraigT said :

stuff

I thought OSX was the operating system for children.

beejay76 beejay76 10:10 am 15 Jan 11

Craig, I get the vague feeling you’re not a fan of microsoft? You should just come out and say it 😉

CraigT CraigT 6:35 am 15 Jan 11

This sort of thing is inevitable when organisations use Microsoft products instead of running their email on reliable grown-up software running on a reliable grown-up operating system.

The various obvious risks of email outages where I work staggers me.
“What happens if this here breaks?” I ask them.
“Oh, email will go down”, they answer.
“Well, why don’t you provide some redundancy by doing X?”, I wonder.
And then follows some incomprehensible excuse as to why it is not possible to do obvious and sensible things.
It’s all too hard, either because the software is crap or the people in charge of the email don’t understand it. Probably a bit of both.
Either way, the important systems don’t run on Windows and I always find the panic amusing when email or the internet access goes down when the crappy Microsoft servers have crapped out again.

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