OK, so we all know that Action buses are a poor quality public service, that they can’t fix their own operating timetable, nor can they get their buses to run to the new schedule.
However to add insult to injury – they do not have a complaints department!
After three days in a row of not getting my normal bus and being late for work, I thought it was worth a call to find out if I was possibly reading the timetable wrong, or they had printed it incorrectly. These things happen with a new system and I would have been completely ok should this have been the case.
When I called the 13 number they supply on the website I was informed with no sympathy or apology that “Yeah, there have been a lot of breakdowns this week.”
… and was the next bus coming customer service representative? “I dont know, it should be, I can tell you what time it should be there. I’m in a call centre, that’s all I can do.”
And when I asked to put in a formal complaint – “No, we dont have a complaints area, I can take down your comments.” Somehow methinks the customer service representative I am complaining about probably wont pass on my concerns.
And before anyone starts up that I should just drive – I dont have a car and cant afford one. Public transport is my only option and after living in every other capital city in Australia at one time or another I can guarantee you there is NO worse system than this.
Thank you for listening … seeing as Action won’t.