In June shopping in woden plaza my sister and i came across a handbag and shoe come boots store .
At the time it was called La Belle same as WOMANS WORLD , it was a buy one pair get the other half price.
Well! We had purchased 3 pairs of short boots the price being around $150 or $170 for the three when we went to put the boots on the heels of the three just collapsed. You could see the glue holding everything together, one of the boots heels just flung off.
On contacting the owner Mr Ali Amin stated “I have a NO REFUND SIGN. READ THE SIGN take a photo NO REFUNDS”
I advised Mr Amin that I would give Trade practices a call, he said “good luck with that and hung up”.
I contacted Consumer Voice The Canberra Times who advised Mr Amin that goods have to be reasonably fit for their intended purpose…
OK so we have one pair of boots that have one heel only, we have two pairs that the glue is just about to give up and we still can’t put on our feet in unless we tip toe and don’t put pressure on the back of the boots. But the owner stated that his bootmaker will be in the shop that afternoon and he will fix them, um ok.
The end result:
Mr Amin replied to Comsumer Voice, he said:
— He had been telephoned by staff, that I was abusive and they had felt threatend… Not true
— When i contacted him I was screaming on the phone… Not true he didn’t give me a chance to talk
— When he looked at the boots he could see nothing wrong with them… not true I never took the boots to him.
End of the story is:
As consumers do we have rights, or do we just toss goods out when we take them home and find out that the goods are defective?
Mr Amin has moved to 54 Hosking St Mitchell
Shop at your own risk.
[ED – I think the moral here is to never shop at a place with a “No Refunds” sign]