If you’ve ever looked forward to a long, relaxing shower and then discovered a problem with your hot water, you’ll understand the importance of hiring a professional and licensed plumber who can fix the problem fast.
Perhaps you have no hot water, or your hot water system is making a lot of noise, or there’s a strange odour coming from your hot water faucet. These and other issues mean it’s time to get a plumber who is experienced with hot water systems on board.
In this article, we’ll outline the qualities to consider when choosing a hot water system repairer, and share where to find the best in Canberra.
What makes a great hot water system repairer?
Choosing the right licensed plumber will help get your hot water system fixed as quickly as possible. It’s important to remember that not all plumbers are experts with hot water systems, so select one who is.
It can be helpful to keep the following in mind when choosing a hot water system repairer.
- Hot water repair experience. You’re more likely to get a fantastic hot water repair service from a plumber with years of experience. They’ve seen it all before and know exactly how to remedy issues.
- Reliable and respectful of your property. A plumber should arrive on time and ready to work. The best treat customers’ homes like their own, keeping mess and disruption to a minimum while being careful with your belongings.
- Effective communication. You shouldn’t need a plumbing qualification to understand what your plumber is talking about. A great plumber is willing to discuss the job at a level you can understand.
- Transparent pricing. Your plumber should be upfront with you about how much it will cost to fix or replace your hot water system. Quotes and invoices should be transparent, with no unexpected fees or charges.
- Quality parts and products. While using cheaper parts will save money in the short term, they generally don’t last as long and will need to be replaced sooner. For longevity and real value for money, look for a plumber who uses the best parts or products for the job – not necessarily the ones that cost the least.
Important essentials to check before engaging a plumber
Master Plumbers ACT recommends you conduct these checks before engaging a plumber. They’re easy and only take five minutes. They’ll ensure you don’t engage a dodgy plumber.
- Check that the plumber has a registered business through the Australian Business Registration website.
- Check that the plumber is registered on the Access Canberra List of Licensed Plumbers. If you can’t find their name, they’re probably not licensed.
- Check the plumber’s website and advertising. Make sure their ABN and license number are posted and check if they have Public Liability Insurance. Also check if they hold a membership in a reputable industry association such as Master Plumbers ACT. If they don’t have a website or don’t have this information on their site, it’s likely best to move on.
- Ask the plumber you choose to bring proof of their Public Liability Insurance when they arrive on site.
The best hot water system repairers in Canberra
RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
O’Neill & Brown Plumbing Service (ONBPS) specialises in all types of plumbing services, including installing, maintaining and repairing hot water systems, unblocking drains or sewers, and or installing new plumbing as part of renovations. They’re available 24 hours a day, 7 days a week.
Founded in Queanbeyan more than 50 years ago, ONBPS plumbers offer a comprehensive range of general and preventative plumbing services, always aiming to minimise running costs and extend the life of waterworks for long-lasting, safe, functional plumbing. The team is qualified to deal with potentially dangerous gas leaks, and service gas connections and appliances.
ONBPS is a member of Master Plumbers ACT and works to high standards to meet customer standards. All plumbers are employed direct by the company – ONBPS doesn’t hire contractors. ONBPS plumbers are strong on quality workmanship and use high-quality, genuine parts and products that last. All jobs are photographed to ensure work meets stringent quality requirements. ONBPS conducts extensive employee training so plumbers are up-to-date on the latest techniques and trained to treat customer homes as their own.
Most of ONBPS’ business comes from referrals. Customers appreciate regular communication, how work is explained before it begins, and that plumbers keep work sites neat and tidy.
Carol Smale wrote on Google, “Sunday night my gas hot water tank started sprouting water from the top. Called the guys at O’Neil & Brown Monday at 10am. At 11:30, Daniel arrived to look at job and arrange for a quote. By 4:30pm, the old hot water tank was gone the new continuous water heater was installed and functional. I cannot thank you guys enough for fast well priced service …”
ACT licensed plumber: 2005108. Member of Master Plumbers ACT.
MSJ Plumbing Group is a family owned and operated company with more than 30 years of fixing and fitting plumbing and gas in Canberra and surrounding region. All work and materials, including for hot water system repairs and replacements, are guaranteed.
MSJ Plumbing Group provides hassle-free service 24/7 and same day service for residential and commercial emergencies. Transparent, upfront fixed prices are provided—no hidden costs.
All plumbers working for MSJ Plumbing Group are fully licensed, qualified and certified.
MSJ Plumbing Group uses the latest equipment to pinpoint problems and recommend the best possible solution. They also happily explain the problem and solution, providing advice on how to avoid the issue in future.
Vanessa Vanderzwart wrote on Google, “Highly recommend! Was super happy with the fast service and affordability compared to other local businesses. Will be using again in the future!”
ACT Licensed Plumber: 2013104. Member of Master Plumbers ACT.
Founded in 2010 by Tom Martin, Water Tight Canberra provides plumbing, draining and gas fitting services in the ACT and surrounding region. Its local team specialises in everything from solar hot water and electric storage hot water units through to gas storage and heat pumps. No hot water repair is too large or too small.
As a national 2019 Telstra Business Award winner, Water Tight Canberra has a reputation for delivering outstanding plumbing services. All work, including repairing or replacing hot water systems, is guaranteed, and plumbers are available 24 hours a day, seven days a week.
Customers say they appreciate Water Tight Canberra’s punctuality, commitment to customer service and honest advice.
In addition to guaranteeing the quality of technicians’ work, Water Tight Canberra offers a cleanliness guarantee, and an on-time guarantee. If a team member doesn’t leave their work area in the same or better condition as when they found it, Water Tight Canberra will pay for a professional cleaning service. And if a plumber is more than 10 minutes late to a job, Water Tight Canberra will waive the service call fee.
Allan Baxter wrote on Google, “I arrived at my townhouse on a Friday afternoon at about 1:30 after a week away to find that the hot water service had sprung a leak … I called Water Tight and a representative (Tom) was here within an hour. After an inspection and quotation Tom undertook to replace the hot water system that day and did so …”
ACT licensed plumber: 2017441. Member of Master Plumbers ACT.
Jet Blast Plumbing is a family owned and run business with over 25 years experience. They will only send you a licensed and qualified plumber to attend to your hot water service request. They will provide a free diagnosis and quote to supply, install or repair your hot water heater.
Jet Blast Plumbing can repair a leaking tank, replace hot water elements, install a tempering or pressure relief valve or offer a system upgrade with expert recommendations to suit your hot water requirements.
With a plumber on standby 24hrs / 7 days, Jet Blast Plumbing can also attend to any hot water plumbing emergencies that may arise, no matter what time of day or night. Jet Blast Plumbing offers competitive pricing and a quick response service.
As satisfied customer Vanessa Clark wrote on Google, “I submitted a query via the webpage, got a call within 5 minutes and within 15 minutes Tony was already at my place unblocking the drain. Also gave me some tips and advice on how to keep the drain clear and was a pleasure to deal with. Will definitely be calling again next time I need a plumber!”
ACT Licensed Plumber: 2018299.
Canberra Plumbing and Drains is a local, family owned business with more than 15 years’ experience repairing and installing hot water systems. Its skilled and qualified team handle electric or gas hot water systems quickly and cost-effectively.
On Google, Ivy Barber wrote, “I called Canberra Plumbing & Drains when my 25 year-old-hot water system completely gave up on me … They showed up when they said they would (on the same day) and most importantly I didn’t have to worry about a thing as they took care of everything from start to finish until I had hot water again.”
If you’re looking for more specialised plumbing services, check out our other articles on the best plumbers, the best emergency plumbers, the best blocked drain plumbers, the best commercial plumbers, the best toilet repair specialists and the best gas fitters in Canberra.
Water and energy saving tips
A well-maintained hot water system can reduce your power and water bills while also saving water. If you’d like to reduce your electricity bill even further, check that your hot water system thermostat is not set too high. According to Icon Water, adding cold water to very hot water to make it warm is a waste of water and energy.
For more water and energy saving tips, read our article, Water restrictions in Canberra: What locals should know + tips for saving water.