Skip to content Skip to main navigation

News

Avani Terraces - Greenway
Life is looking up

Beware of the Indian Call Centre

By BenMac - 13 September 2010 41

I just recieved a call from a woman with an Indian accent. The delay was so long she sounded like she was on the other side of the word and I could hear myself repeating what I’d just said before she answered, as if I was on speaker on another phone nearby.

She asked if Mr ___ was there. My home number is listed under my wife’s maiden name, so if people call and ask for Mr (wife’s maiden name), I know they only got my number from the phone book.

She indicated to me that my computer had downloaded malicious material and if I could go switch it on so she could show me how to get rid of it.

Now, I am already aware that these people have called others before telling them about the exact same problem and some of these incidents have been reported to police. I haven’t reported it cause I have no further information other than what has already been reported.

This may seem like sucking eggs, but some people do get caught out.

If they call, ask them to provide more information about yourself. Your full name address etc. What kind of computer you use. What kind of “malicious material” you’ve downloaded and from where.

If you do, they will get a little upset, like the woman who called me did. They will keep telling you to go and turn on your computer. If you keep pushing, they will hang up.

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
41 Responses to
Beware of the Indian Call Centre
Pandy 9:20 pm 13 Sep 10

Injuns? Get the wagons in a cicle folks!!!!

Pointing the racist finger eh? Could have been Nigerians you know.

Ello Vera 8:06 pm 13 Sep 10

They were working for “Windows”? Well they probably know a fair bit about “malicious material” then. I’d recommend you let them help you as long as they promised to send notification back to Windows at each step.

AussieRodney 7:49 pm 13 Sep 10

H1NG0 said :

I hang up as soon as I hear a gap of silence and before they have a chance to speak.

So glad it’s not just me who does that!

MrsD1ngo 7:45 pm 13 Sep 10

BerraBoy68 said :

lizw said :

I had a similar phone call a few months ago. They were apparently working for “Windows”.

My mother had this call only today. Being elderly and not too savvy she apparently went along with the callers request for a while. She said it was only when she realised that the guy on the phone wanted to be paid for the help he was supposedly providing that she said she couldn’t pay, an argument ensued and the guy hung up on her. The end result is that she rang me in tears and is now too scared to answer the phone. Lovely people, scammers, eh!

I had the Windows phone call on the weekend. Was suss from the start but they soon hung up when challenged.

Deref 7:19 pm 13 Sep 10

This is a well-publicised scam. These bottom dwellers are preying on the ignorant and the gullible. The best way to deal with them is to keep them stringing along as long as you possibly can – cost them as much time and money as possible – the fake name generator is an excellent tool for screwing them over.

p1 7:15 pm 13 Sep 10

BerraBoy68 said :

he said it was only when she realised that the guy on the phone wanted to be paid for the help he was supposedly providing that she said she couldn’t pay, an argument ensued and the guy hung up on her.

So that is the scam? I assumed they would ask for enough info to get into your computer (and/or tell you to disable firewalls, etc to make it easier).

vg 7:00 pm 13 Sep 10

Buy a whistle. At an appropriate juncture in the conversation blow it loud and long into the mouthpiece.

They won’t call back.

Or ask them what they are wearing

BerraBoy68 6:50 pm 13 Sep 10

lizw said :

I had a similar phone call a few months ago. They were apparently working for “Windows”.

My mother had this call only today. Being elderly and not too savvy she apparently went along with the callers request for a while. She said it was only when she realised that the guy on the phone wanted to be paid for the help he was supposedly providing that she said she couldn’t pay, an argument ensued and the guy hung up on her. The end result is that she rang me in tears and is now too scared to answer the phone. Lovely people, scammers, eh!

lizw 5:55 pm 13 Sep 10

I had a similar phone call a few months ago. They were apparently working for “Windows”. I’m a bit useless with computers, told them I didn’t understand what they were trying to tell me, and could I get a phone number to call them back later. Funnily enough they were going to be too busy to take my call. That’s when I figured out it was a scam, and started asking them their company name, their name, and so on. They hung up fairly quickly after that. “George” also had a sub-continent accent.

Ari 5:50 pm 13 Sep 10

Skidbladnir said :

This would be one of those times that convincing dead-tree media and television to step up and use their resources to warn the public would be a good thing.

There was a story about this exact scam in the Canberra Times about a month ago.

p1 5:30 pm 13 Sep 10

From a different thread….

Deano said :

I enjoy having a bit of fun with these guys by seeing just how long you can keep them interested. I use the Fake Name Generator to come up with a credible but bogus set of personal details, including a credit card number, that I then use to place fake orders. As they are usually Indian based call centres, they wouldn’t know Canberra from Canningvale. Frequently they will ring back to verify details and you just give them another set of bogus info.

Would be interesting to set up a fresh operating system (with absolutely no personal information or data whatsoever), and feed them the details, just to see what there attack method is.

mddawson 5:27 pm 13 Sep 10

Here is an excellent video that as well as letting you know what these scammers sound like, suggests a good way to deal with them: http://www.youtube.com/watch?v=MplWwOzBXHM

H1NG0 5:26 pm 13 Sep 10

I hang up as soon as I hear a gap of silence and before they have a chance to speak.

Skidbladnir 5:08 pm 13 Sep 10

Yes, its more than likely a scam.
How did they cross-reference the affected computer with the phone number?
Why are they cold-calling?
Why are they referring people to a website that either downloads more crap, or requires payment?

For a target audience, they’re probably trying to play confidence games with either:
a) Seniors without much computer knowledge, or
b) Parents without much computer knowledge.
Neither of whom are likely to read RiotACT.

This would be one of those times that convincing dead-tree media and television to step up and use their resources to warn the public would be a good thing.
(Or everyone who reads this mention it to one of those targetted groups)

Unless the readers of RiotACT are willing to draw out as much information as possible from the phone operators and post it here (websites directed to, names of companies involved, how they claim to have ‘found out’, etc) there’s not a lot we can do.

Woody Mann-Caruso 4:44 pm 13 Sep 10

If they call, ask them to provide more information about yourself. Your full name address etc. What kind of computer you use. What kind of “malicious material” you’ve downloaded and from where.

“F*ck you and the elephant god you rode in on” is faster and more gratifying.

1 2 3

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site