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Beware of the Indian Call Centre

By BenMac 13 September 2010 41

I just recieved a call from a woman with an Indian accent. The delay was so long she sounded like she was on the other side of the word and I could hear myself repeating what I’d just said before she answered, as if I was on speaker on another phone nearby.

She asked if Mr ___ was there. My home number is listed under my wife’s maiden name, so if people call and ask for Mr (wife’s maiden name), I know they only got my number from the phone book.

She indicated to me that my computer had downloaded malicious material and if I could go switch it on so she could show me how to get rid of it.

Now, I am already aware that these people have called others before telling them about the exact same problem and some of these incidents have been reported to police. I haven’t reported it cause I have no further information other than what has already been reported.

This may seem like sucking eggs, but some people do get caught out.

If they call, ask them to provide more information about yourself. Your full name address etc. What kind of computer you use. What kind of “malicious material” you’ve downloaded and from where.

If you do, they will get a little upset, like the woman who called me did. They will keep telling you to go and turn on your computer. If you keep pushing, they will hang up.


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41 Responses to
Beware of the Indian Call Centre
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Captain RAAF 12:12 pm 13 Oct 10

vg said :

Buy a whistle. At an appropriate juncture in the conversation blow it loud and long into the mouthpiece.

They won’t call back.

Almost perfect but make sure you progressively speak softer and softer and they’ll have their ear hard up against the phone, then hit em’ with the whistle, you’ll hear the eardrum let go from a block away. It’s magic!

p1 11:11 am 13 Oct 10

The ABC are reporting a version of this scam in Canberra which seems to involve getting you to run some malware.

I wonder what they do when you tell them you only have a typewritter?

Anna Key 8:06 pm 28 Sep 10

H1NG0 said :

I hang up as soon as I hear a gap of silence and before they have a chance to speak.

I speak to them for about 10 secs, then put the phone down, but not hang up. Pick it up about a minute later and ask them to repeat what they just said, and put the phone down again.

mtrax 5:34 pm 28 Sep 10

looks like they are still calling… any doh I should have gathered more info this time, they said they where from Microsoft this time.. hung up when I said I had a mac….

Me no fry 2:24 pm 15 Sep 10

farnarkler said :

Australia a wealthy country Me no fry?? Go and see the amount of claims APRA is getting from people who are about to have their house foreclosed by the banks. It scares me to think how many people out there, particularly in rural Australia, who are doing it just as tough as people in third world countries. A lot have no access to medical care and a lot rely on salvation army food donations.

So are you saying Australia isn’t a wealthier country than, say, Albania, or better off than, say, Afghanistan, or more pleasant to live in than, say, Nigeria?

Of course some people are doing it tough. Some people will always be doing it tough somewhere in this country, no matter how well-off we are overall. I know that, you know that, go tell someone who doesn’t know. FYI, I now live in a regional area, my life of public service opulence long over. I know people who are doing it tough and have had to go to the Salvos for food. I myself have been the beneficiary of Salvos kindness, a long time ago, but never forgotten.

None of that changes the fact that in general Australians enjoy a pretty good standard of living.

farnarkler 1:40 pm 15 Sep 10

Australia a wealthy country Me no fry?? Go and see the amount of claims APRA is getting from people who are about to have their house foreclosed by the banks. It scares me to think how many people out there, particularly in rural Australia, who are doing it just as tough as people in third world countries. A lot have no access to medical care and a lot rely on salvation army food donations.

Woody Mann-Caruso 12:58 pm 15 Sep 10

minor inconvenience

You misspelled ‘fraud’.

Me no fry 12:23 pm 15 Sep 10

georgesgenitals said :

How awesome is living in a wealthy country?

Pretty awesome. Most Australians don’t know how lucky they are. But this scam can’t be justified just because the people who call call from a poorer country. Let’s face it, if they have access to computers, internet connectivity, modern telephony and the time to sit around all day ringing people up, they aren’t starving. It’s not like they’re stealing a loaf of bread for their starving children.

georgesgenitals 8:58 am 15 Sep 10

The poor bastards that do this must just love their job, and we still berate them for the minor inconvenience it causes us.

How awesome is living in a wealthy country?

stonedwookie 7:42 am 15 Sep 10

there are also few of these guys guys calling around.
saying there from windows service centre and that your computer is sending a error report and that your software is confilcting.
but there tounge slipped and said windows 7 error message im not running this Os so it was a give away.
first time it was a asian guy second time a indian guy with loud indian music in the background same thing but he said windows vista error message wrong again lol.
watch out dont tell them anything!

p1 11:27 pm 14 Sep 10

I don’t have children, but I could forward the call to someone else for them to talk to. Say centrelink, or the mormans.

UrbanAdventure.org 7:59 pm 14 Sep 10

I once had a co-worker who had a brilliant way of dealing with tele marketers. He would say “I’m busy at the moment, I’ll put you on to some one who can speak with you.” He would then hand the phone over to whichever of his young children were around. As he explained it, it took care of the telemarketers and increased his children’s vocabulary and phone skills at the same time. With a little monitoring he ensured the kids didn’t give away any valuble information.

Excellent soloution I think.

l33t h4x0r 84r8i3 1:57 pm 14 Sep 10

@Deano Those are some good ideas though I prefer this website as you can get directly to the point of what you think of them in their own language… http://www.vnutz.com/curse_and_swear

troll-sniffer 10:57 am 14 Sep 10

Any and all telemarketers get the simplest treatment of all when they call me, and it must work because after a brief flurry a year or so ago I do not ever get these calls.

The method? When they call, and they start their spiel, I immediately say “Can you hold on a sec?” and they say “Yes” and I toss the phone onto the couch and carry on whatever I was doing. When I come back ten minutes later they’ve gone. If they call again, same thing. Very few try and wear me down, the Accor holiday mob tried for a few weeks but even they gave up eventually.

farnarkler 10:25 am 14 Sep 10

Do the old Jerry Seinfeld chestnut and ask if you can call them back.

Deano 9:51 am 14 Sep 10

enrique said :

Why waste your time at all talking back to them – just hang up straight away. If everyone treats them like this then they might eventually start giving up. I just don’t understand why people who receive a phone call from a stranger feel the need to talk back to them – I guess that’s one for the psychologists.

Their business model is similar to spam in that it is based on volume and they only need a very small percentage of calls to be successful to make a profit. The quicker they can churn through their call lists, the more profitable they are. So hanging up on them straight away actually helps them. By tying them up on your call, you are costing them money. If everyone has a chat with them their business model wouldn’t be profitable and then they would give up.

Here are some ideas for messing with their minds.

geoffreygoines 9:24 am 14 Sep 10

Working at a bank I had an elderly woman come in with instructions to send $400 to an Indian bank account in order to protect herself from ‘viruses’. People do get caught by this and completely fooled.

Thumper 8:47 am 14 Sep 10

Tell them that the IPL is rigged.

Deref 7:39 am 14 Sep 10

barking toad said :

I love getting these calls.

It’s fun to chat while you load the Kevin Bloody Wilson CD and leave the phone near the speakers with Santa Claus booming.

😀 I thought I was the only person who loves that song.

enrique 7:03 am 14 Sep 10

These type of people are the equivalent of some dodgy looking dude in the street coming up to you and saying “can I look in your wallet to read your license and credit card and to see how much money you have?”

Why waste your time at all talking back to them – just hang up straight away. If everyone treats them like this then they might eventually start giving up. I just don’t understand why people who receive a phone call from a stranger feel the need to talk back to them – I guess that’s one for the psychologists.

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