We all hate having to navigate through a packed supermarket and we all hate waiting for a loooong time at the checkout, but surely copping both of these annoyances at once is pretty uncommon, right? Not if you shop at Dickson Woolworths.
I challenge anyone to go to Dickson Woolworths to buy a handful of groceries and be in and out in ten minutes. Even if you can grab the items you want in a flash, it’s likely that you’ll have to wait ages in line. I think, with the exception of maybe two occurrences, it has been packed at Dickson Woolies every time I’ve been there.
The problem is that there are only ever about two or three registers open. The staff seem to be a bit slower than what you’d expect during busy periods so it takes an eternity to get through the checkout. Of course the self-service registers are open, but the average person is much slower than your slowest register operator so these don’t offer much alleviation for the deep lines of shoppers.
I’ve heard many times that Dickson Woolworths is the busiest store in the retail giant’s chain. I could believe it. Whether it is or it isn’t, it is still very, very busy – so why are 80 per cent of the registers closed? I could understand this if it was a small family-run IGA or corner store, obviously they have to run a tight ship in order to make profit, but Woolworths is a giant. It doesn’t make sense for them to be so cheap when it comes to having staff working.
I don’t tend to ever do a big grocery shop because of my lifestyle, it just works out better for me to grab things as I need them. But for those who do a big weekly shop with an overflowing trolley, this place is torturous. I waited in line for 20 minutes the other day to buy four bananas. Other supermarkets in the ACT aren’t even this bad at Christmas.
Every time I go there I ask myself why I’ve subjected myself to this again. I assume the reason people continue to go there, like me, is because there’s no other major supermarket nearby. The closest would be Coles or Woolworths at Belconnen or Coles or Woolworths at Gungahlin. If you live in the Dickson area and need some bread, milk, fruit and vegetables, you’re not going to drive all the way to Belco or Gungahlin for it. But then you end up spending half your night in Dickson. I frequently reorganise my day so I can get my groceries elsewhere purely to avoid the Dickson Woolies.
I put the question to Woolworths on their Facebook page, if their Dickson store is actually the busiest in the country why is it so understaffed. I explained that it takes a long time to get to the checkout and whatnot, but of course the response I received was along the lines of ‘Thank you for your feedback, we’ll keep that in mind.’ Thanks for that, Woolies. Keep up the great work.