This week was a horrible week for our family, as Mum’s much-loved dog suffered some sort of stroke/brain damage on Tuesday and quickly went downhill as the week progressed. I can’t speak highly enough of the staff at the Fadden vet when dealing with us this week – they were just amazing (they are always fantastic, but never more so than this week).
After we made the tough decision on Friday night to end our boy’s suffering, they slotted us in, at the last minute, at a quiet time just before closing. The vet spent a good half an hour with us, talking through the situation, gently explaining our options (there was probably no hope for recovery, but he didn’t seem to be in any actual pain) and when we decided that we just weren’t ready to proceed (where there is life, there is hope), he was extremely kind, patient and supportive of our decision. Amazingly, there was no charge for this consultation.
When Mum’s boy went further downhill that night, and it became obvious that he had no idea where he even was, we called the vet again (on a busy Saturday) and asked if he would consider coming to Mum’s home. While obviously it is much easier for the clinic to say ‘no’, our vet complied, and after a long day, drove all the way to us and administered the required procedure in a very caring and dignified way. Having never been through this before, I have no idea if all veterinary clinics are this empathetic in such a situation, but I just can’t speak highly enough of the Fadden clinic in all respects.
The ‘Pets at Peace’ folks too were extremely accommodating, coming to collect Mum’s boy on a Saturday night and treating the whole situation with dignity, empathy and kindness. I think that their cremation service is surprising affordable too (we would have needed a massive hole to bury him in Mum’s rock-hard yard, so this wasn’t an option); we were expecting to pay much more than the quoted price.
The kindness and professionalism of both services made this horrible week a little bit easier for all of us, and especially Mum.