High Praise for the Tuggeranong Vet Clinic (Fadden Vet) and ‘Pets at Peace’

deezagood 21 May 2020 30

This week was a horrible week for our family, as Mum’s much-loved dog suffered some sort of stroke/brain damage on Tuesday and quickly went downhill as the week progressed. I can’t speak highly enough of the staff at the Fadden vet when dealing with us this week – they were just amazing (they are always fantastic, but never more so than this week).

After we made the tough decision on Friday night to end our boy’s suffering, they slotted us in, at the last minute, at a quiet time just before closing. The vet spent a good half an hour with us, talking through the situation, gently explaining our options (there was probably no hope for recovery, but he didn’t seem to be in any actual pain) and when we decided that we just weren’t ready to proceed (where there is life, there is hope), he was extremely kind, patient and supportive of our decision. Amazingly, there was no charge for this consultation.

When Mum’s boy went further downhill that night, and it became obvious that he had no idea where he even was, we called the vet again (on a busy Saturday) and asked if he would consider coming to Mum’s home. While obviously it is much easier for the clinic to say ‘no’, our vet complied, and after a long day, drove all the way to us and administered the required procedure in a very caring and dignified way. Having never been through this before, I have no idea if all veterinary clinics are this empathetic in such a situation, but I just can’t speak highly enough of the Fadden clinic in all respects.

The ‘Pets at Peace’ folks too were extremely accommodating, coming to collect Mum’s boy on a Saturday night and treating the whole situation with dignity, empathy and kindness. I think that their cremation service is surprising affordable too (we would have needed a massive hole to bury him in Mum’s rock-hard yard, so this wasn’t an option); we were expecting to pay much more than the quoted price.

The kindness and professionalism of both services made this horrible week a little bit easier for all of us, and especially Mum.

If you’re looking for pet cremation and funeral services, check out our recently updated article on the best pet cremation and funeral services in Canberra.


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30 Responses to High Praise for the Tuggeranong Vet Clinic (Fadden Vet) and ‘Pets at Peace’
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dtaya dtaya 4:25 pm 11 May 12

I came across to this topic when I put my dog – Maddy to sleep 2 weeks ago. The wound is still fresh. It’s happened exactly the same way that happened to your story.
Malcolm is very kind and made the process smoother. He is only vet there that I feel more comfortable with my dogs. Over the past 13 years, we put 2 our pets to sleep because it was time to let them go. We didn’t want to see them suffer.
Just want to share my story and praise for Malcolm. He is really good vet and treat them kindly as they are his own pet.
DT.

deezagood deezagood 1:33 pm 07 May 09

Too cute!

Madame Workalot Madame Workalot 12:30 pm 07 May 09

deezagood said :

Will do Madame Workalot; thanks so much! In the meantime, keep your eye out for an older model (4 and up) and I think Mum wants a female next time. We will do all required house-training; and get them used to domestic life. Will be exposed to many kids of all ages, so we would prefer a fairly calm and polite doggy (noting that 99.999 % of greys are like this anyway!). Must desire a life of sheer unadulterated luxury and being spoiled rotten!

No probs Deeza, just say the word 🙂

On a somewhat lighter note, I was actually bullied out of my own bed last night by my beautiful but very bossy dog. I ended up sleeping in the spare room in the cold!

I certainly hope your mum is somewhat more efficient with her greyhound training than I apparently am 😛

deezagood deezagood 9:09 am 07 May 09

MissPeaches said :

on a sad note – a work colleague of mine was given hope when her cat was hit by a car this week. She went to all creatures in calwell and they assured her the cat would survive. $600 later she was instructed to take it to braddon to the overnight vet. When the vet on duty saw what they had done she was horrified. The cat was suffering terribly and dying and COULD NOT be saved. The poor creature was put down there, and the vet refused to charge my colleague for the costs.
On the surface it appears that all creatures were giving out false hope in order to make some $$.

Gosh that is a horrible, horrible story. How awful for the family and for the cat. The Braddon overnight vet is fantastic though (we had to go there once when our dogs raided the kid’s Easter egg collection and had chocolate poison!) and highly recommended for emergencies out of regular hours.

deezagood deezagood 9:07 am 07 May 09

Will do Madame Workalot; thanks so much! In the meantime, keep your eye out for an older model (4 and up) and I think Mum wants a female next time. We will do all required house-training; and get them used to domestic life. Will be exposed to many kids of all ages, so we would prefer a fairly calm and polite doggy (noting that 99.999 % of greys are like this anyway!). Must desire a life of sheer unadulterated luxury and being spoiled rotten!

MissPeaches MissPeaches 9:01 am 07 May 09

on a sad note – a work colleague of mine was given hope when her cat was hit by a car this week. She went to all creatures in calwell and they assured her the cat would survive. $600 later she was instructed to take it to braddon to the overnight vet. When the vet on duty saw what they had done she was horrified. The cat was suffering terribly and dying and COULD NOT be saved. The poor creature was put down there, and the vet refused to charge my colleague for the costs.
On the surface it appears that all creatures were giving out false hope in order to make some $$.

Madame Workalot Madame Workalot 8:36 am 07 May 09

deezagood said :

Absolutely laughtong; great idea. Her boy was actually a rescued greyhound that we ourselves fostered when we were doing rescues/fostering for the Melbourne Greyhound Adoption (GAP) program, so we would be extremely keen to adopt another rescue greyhound hound, either from ARF or NSW GAP. I will be checking the ARF site regularly to see if a grey or greyX turns up, as she probably wouldn’t want any other breed (because frankly, they are such perfect pets!).

Hey Deeza, I can assist with a greyhound when your mum is ready. Feel free to grab my contact details from JB.

ant ant 10:28 pm 06 May 09

Greyhounds always seem to look so worried. Italian Greyhounds even more-so.

deezagood deezagood 8:01 pm 06 May 09

Absolutely laughtong; great idea. Her boy was actually a rescued greyhound that we ourselves fostered when we were doing rescues/fostering for the Melbourne Greyhound Adoption (GAP) program, so we would be extremely keen to adopt another rescue greyhound hound, either from ARF or NSW GAP. I will be checking the ARF site regularly to see if a grey or greyX turns up, as she probably wouldn’t want any other breed (because frankly, they are such perfect pets!).

laughtong laughtong 6:55 pm 06 May 09

Deezagood, As an occasional foster carer for ARF (ACT Rescue & Foster) can I suggest that when your Mother (or anyone here) is ready to take on the care of a pet, they check out what the Rescue organizations have available.

ARF http://www.fosterdogs.org/ is only one of a number around the ACT.
The RSPCA is well known, but the smaller groups have pets that are generally living in a home environment so their behaviours are known and can be fitted to the potential owner. These are normally young adult animals that are past the destructiveness of puppy or kittenhood and come with all their vet work done.

The Gables Vet Clinic in Monash and Karabah deserve a a plug here for the work they do to assist ARF.

deezagood deezagood 7:53 am 06 May 09

Bronto said :

Sorry to hear about your beloved dog.

My husband and I have been going to Tuggeranong Vet Clinic for years now and my parents have been seeing Malcolm as well from there for over 20 years. During this time, we have been comforted many times when making the sad decision to have our beloved dogs put to sleep. Malcolm has come many times to my parents house to kindly put their dogs to sleep in the comfort of their own home because it was too difficult to bring them to the vets.

He is the kindest, most compassionate human being we have ever met and that alone gives us comfort when faced with the terrible decision with ending their suffering. I dread the day when Malcolm will retire but know the staff are just as caring and capable. It never gets easier with pets but at least we can make the right decision for them.

I hope within time, you will heal.

I couldn’t agree with you more; thanks for your kind words. Mum is struggling, but I’m sure she’ll be okay with time. I think the worse part is going home to an empty house, as she is a fairly recent widow and her boy provided much comfort throughout the grieving process. I think another dog might help the healing process too, but she certainly isn’t ready at this point in time.

ant ant 12:17 am 06 May 09

These accounts of good, caring vets are so heartening. If you have a vet like this, treasure them, as many of us can give accounts of the couldn’t care less variety. Not currently for us though, we found a good, old-fashioned decent vet in Braddon, in Ijong St. Our dogs (and assorted wildlife) are in good hands. Now.

Bronto Bronto 4:27 pm 05 May 09

Sorry to hear about your beloved dog.

My husband and I have been going to Tuggeranong Vet Clinic for years now and my parents have been seeing Malcolm as well from there for over 20 years. During this time, we have been comforted many times when making the sad decision to have our beloved dogs put to sleep. Malcolm has come many times to my parents house to kindly put their dogs to sleep in the comfort of their own home because it was too difficult to bring them to the vets.

He is the kindest, most compassionate human being we have ever met and that alone gives us comfort when faced with the terrible decision with ending their suffering. I dread the day when Malcolm will retire but know the staff are just as caring and capable. It never gets easier with pets but at least we can make the right decision for them.

I hope within time, you will heal.

deezagood deezagood 8:13 am 05 May 09

That is so heartening to hear – bless the good, kind vets and the work that they do; I’m sory for your loss too laughtong.

laughtong laughtong 6:51 am 05 May 09

We had to have our elderly dog put down almost exactly 2 years ago on a Saturday. The All Creatures Surgery in Calwell were great. They looked after her remains, burying her on a farm one of the Vets owns. As she had come from a farm, we thought this was appropriate for her.

I had put an obedience title on this girl, and she never forgot the work.

I was very surprised on the Monday when a bunch of flowers was delivered from the Surgery. They obviously were very taken with her as well = she had spent quite a bit of time at the Vets in her last months. We were still to pay her final bills at that point as well.

There are some good ones out there – We used to go to Fadden, but Calwell is much closer and more convenient.

farnarkler farnarkler 12:14 am 05 May 09

Not all vets are so understanding. When my cat died, the regular locum vet in Kaleen decided to throw away all her records; 15 years of treatment at that surgery. I was really f*cked off.

ant ant 11:03 pm 04 May 09

What an awesome vet. Imagine wanting to deal with all the emotion and awfulness, putting a dog down must be hard enough. They went the extra mile, or ten. Top marks, Fadden Vet.

The death of a family dog is like the death of any other much-loved family member. I hope that those around you can recognise that, and respect your grief.

GardeningGirl GardeningGirl 7:17 pm 04 May 09

So sorry about your mum’s dog.
Well done to the Fadden vet and Pets at Peace.

deezagood deezagood 4:42 pm 04 May 09

I think that is what surprised me the most Lilli, as our local vet in Melbourne really was all about the profit. I was stunned when there was no charge for the 30 minute consult and further surprised (in the good way) today when I popped in to pay the bill for the house-call – extremely reasonable. I can’t speak highly enough of the service provided – are all vets in Canberra this wonderful? It sure made a shitty, shitty week that much more tolerable.

Lilli Lilli 4:37 pm 04 May 09

My condolences deezagood, I admire your courage to share such a heart breaking tale with the world.

I am glad to hear there are still some vets out there that really do care about the animals as well as their money-bearing owners and won’t just go for the cash. Great (or even good, these days..) customer service really does go a long way.

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