Jules has sent in a link to a fascinating lengthy post on Whirlpool by the iiNet boss Michael Malone on the mess they’re trying to clean up at TransACT having bought it:
One of the biggest issues is that the interface to all of the TA networks is highly manual. There is no standardised API for provisioning, the links to the billing system are weak, and there’s a whole lot of paper flying around. This is very foreign for us iiNet types and makes it impossible to just switch the products on to iiNet.
We have a limited amount of CPE (modems) and there are no more being made.
The VDSL network is open for wholesale access, but the way it is done is just plain weird. TransACT bills the customer directly for the wholesale service. The customer then buys a retail service from an ISP like netspeed or grapevine. I’m keen to “fix” that and have the ISP buy the wholesale service from TransACT directly, so the customer gets one bill, from the ISP.
The people on the help desk are very good, but they don’t really have adequate systems and there simply aren’t enough people to handle the workload. As above, it’s all intensely manual as well, which exacerbates things.
No real surprises for the long suffering customers but as always with suspicions, nice to get things confirmed.