Skip to content Skip to main navigation

Business

Canberra Video Production and Green Screen Studio

Laurence chains himself to the Optus service desk

By johnboy - 29 June 2012 47

laurence and the optus help desk

Laurence Kain is a pretty good guy and a recent interview subject.

So we’re a little surprised to hear the HonkyTonks co-owner has been chaining himself to the Optus help desk.

laurence and security

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
47 Responses to
Laurence chains himself to the Optus service desk
Kimjongill 7:39 pm 29 Jun 12

thehutch said :

Or you could be an adult and complain to the TIO…

If I don’t like the service at Honkytonks and make a few complaints to the manager (who probably won’t fix it) should I then go and chain myself to the Honkytonks bar?

Bad service at honkytonks does not cost you 5 hours time on hold to a off shore call centre while you bill gets sent to the wrong address under the wrong name and your service gets cut off not to mention 3 months of frustration. If you don’t like the service at Honkytonks I invite you to go to the bar down the road.

Henry82 5:19 pm 29 Jun 12

The chain around his neck looks too loose.

DrKoresh 5:17 pm 29 Jun 12

Free publicity! And the telecommunications industry in this country is a total rip-off anyway. They’ve managed to form a stable oligarchy where price-gouging is as pervasive as terrible, terrible, shitty service.

This fella looks like a bit of a knob to me, but I totally support giving TelCo companies as much grief as possible, they deserve nothing less.

Elizabethany 4:58 pm 29 Jun 12

We left Optus when they couldn’t add me as an authorised representative on my husbands account (for our home phone). Instead, EVERY time I called (and considering their internet reliability issues, that was too often), they would call him (using the number I gave, great security there) to make sure they were really allowed to talk to me. The TIO were unhelpful, as they would fix the connection issues when the account holder called, and since I wasn’t the account holder, I had no rights under the TIO’s rules.

It really shouldn’t be that hard for basic admin fixes like the ones in this thread.

tnpf 4:46 pm 29 Jun 12

He’s so cool, I want to drink at his bar now. That’s the point right?

XO_VSOP 4:00 pm 29 Jun 12

Smug , a simple call to the Optus business direct team the local canberra optus business team would have solved all. Kain is now a businessman and must act as such. 6280 8755

FioBla 3:57 pm 29 Jun 12

Every day: complain ? that Australia is a nanny state.

And then first advice at the first sign of problems: contact the TIO.

The Telecommunications Industry Ombudsman scheme. Where evil government coerces funding and involvement from free enterprise as part of the Telecommunications Nanny Private Individuals Can’t Look After Themselves Act 1999. http://www.comlaw.gov.au/Series/C2004A00441

Holden Caulfield 3:36 pm 29 Jun 12

Reminds me of the time I was trying to change the address for my bank statement from my street address to my PO Box. I started by calling the bank’s helpline.

Me: I’d like to change my postal address please.
Them: You have to go into a branch to do that.

Next day, in the branch.

Me: I’d like to change my postal address please.
Them: We can’t do that here, call this number.

Later that day.

Me: I’d like to change my postal address please.
Them: Sure, what are the details.
Me: But yesterday… never mind.

A few weeks later the statement turns up to the incorrect address. So I call the previous number.

Me: I changed my postal address a few weeks back, but the statement is still being delivered to the wrong address.
Them: You can’t change your address on the phone, you have to go into the branch.
Me: But last time… never mind.

Later that day, at the branch.

Me: I’d like to change my postal address please.
Them: Sure, what are the details.

A few weeks later the statement turns up to the incorrect address. So I go back to the branch, with the statement in my hand.

Me: I changed my postal address a few weeks back, but the statement is still being delivered to the wrong address.
Them: Can I check the details please.
(I reconfirm my postal address.)
Them: Yes, the address is correct and was changed successfully last time.
Me (showing the statement): So how come this happened?
Them: I don’t know.

Awesome!

PantsMan 3:27 pm 29 Jun 12

c_c said :

Off topic but does anyone think the set of keys on the guard’s belt is just for show? I mean he couldn’t possible know what every one of them is for.

And since when is the Canberra Center polices by British bobbies?

mezza76 3:26 pm 29 Jun 12

nov865 said :

I had similar appalling service from this Optus franchise about 18 months ago. After months of fruitless interaction with the store, who washed their hands of the problem of their making and Optus Customer (No) Care, a single call to the Telecommunications Industry Ombudsman saw the problem resolved in hours!

+1 – Optus and the big telcos have a TIO section that resolve these issues quick smart. I’ve heard rumours that just threatening to go to the TIO can resolve disputes.

For those communication-challenged:
http://www.tio.com.au/making-a-complaint

c_c 3:15 pm 29 Jun 12

Off topic but does anyone think the set of keys on the guard’s belt is just for show? I mean he couldn’t possible know what every one of them is for.

harvyk1 3:11 pm 29 Jun 12

It’s crazy that people are driven to these lengths to get some simple changes done on an account, and it’s not just optus, they are all this bad. I for one have given up trying to change my account details with 3, as far as I’m concerned every person I’ve ever spoken to in their OS call center is an idiot.

Good luck Laurence…

nov865 3:10 pm 29 Jun 12

I had similar appalling service from this Optus franchise about 18 months ago. After months of fruitless interaction with the store, who washed their hands of the problem of their making and Optus Customer (No) Care, a single call to the Telecommunications Industry Ombudsman saw the problem resolved in hours!

thehutch 3:07 pm 29 Jun 12

Or you could be an adult and complain to the TIO…

If I don’t like the service at Honkytonks and make a few complaints to the manager (who probably won’t fix it) should I then go and chain myself to the Honkytonks bar?

Jungle Jim 3:00 pm 29 Jun 12

It really should be a simple admin task to change the ownership – especially if he’s changing ownership from his personal account to his business one (assuming he’s the signatory for both accounts). I’d be really surprised if Optus didn’t take this one very seriously now.

Hopefully it wasn’t all for naught.

Good luck, Laurence.

1 2 3 4

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site