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Mobile phone repair?

By Ben_Dover 17 September 2013 28

My daughter just cracked the screen on her new Samsung Galaxy s4, does anyone know of reliable repairer here in Canberra please?

Fortunately the phone is still working, but I’d prefer to get it repaired if at all poss.

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28 Responses to
Mobile phone repair?
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inxs52 4:19 pm 15 Dec 16

Anybody know of somebody who repairs Bluboo mobile phones…..anybody ???

Jivrashia 9:29 am 09 Dec 15

Bumping 2013/2014 thread.

maxblues said :

any chance of the promised feedback?

maxblues said :

The mystery of the cracked phone and the missing Dover…

Since Bend Over hadn’t responded I thought I’d throw in my 2cents worth.

Samsung Galaxy S4 – broke the glass after it dropped out of the shirt pocket.
Had protective casing on it, but hit the only part that wasn’t protected (small section at top and bottom, front side) – just my luck. It probably would have survived the drop undamaged had I invested in a proper cover.

Anyway, seeing this thread I went to Happytel in Canberra Centre.

Firstly, before I write the review, I want to share something about different types of repair.
I think some places can charge you less by only replacing the glass part (aka digitizer), as opposed to the whole screen (glass and LCD). More often than not the glass is the only part damaged, and the LCD is still in working condition, which is why people might opt for this option.

But, there is a huge downside to just replacing the glass.
Note, this is on a Galaxy S4 – it might be different for your phone.

The glass and LCD are fused as one through a manufacturing process. Yes, they can be manually separated by using some heating tools to soften the glue that fuses them together, but this is a very tricky process that could cause damage to other components (e.g. camera, touch buttons). Even if one does manage to successfully replace the glass people end up with the following issues:
1) LCD colour seems too blue or too red
2) Touch screen doesn’t quite work
3) Phone appears to be slightly thicker (e.g. won’t fit in the same protective casing)
4) Dew inside the screen, because it no longer is water tight
And this is regardless of how good the repairer is, given that someone is trying to mimic the precision of a machine that was designed to put it together.

Anyway, I asked explicitly to have both the glass AND LCD replaced – but it appears that there was no option for glass-only replacement.

Paid $180, 2 hours later, and I got a phone back that looked good as new… except it was slightly thicker (~1mm), and would not fit in my old protective case. Well, a new, more effective, case was in order and the phone fit snuggly in that, so that solved that problem.
6 month warranty on repair, but doesn’t cover for accidental shock or water damage. (I didn’t think these things where covered even under the original manufacturer’s warranty?)

I’m sure other stores now provide similar quality of service, but they got themselves one satisfied customer.

johnnyR 5:46 pm 10 Jul 15

AVOID the repairer on the ground floor of Woden Plaza outside Rebel. Rubbish workmanship and expensive. Broke the screen on my LG G2. The replacement screen is horrible, impossible to clean, and has developed a crack without the phone even being dropped or banged in any way. As bad a job as I’ve ever had for anything. Refused to provide a guarantee on his own work after he had “repaired” it.

zllauh 11:46 am 27 May 15

+1 for universal phone repairs

maxblues 8:28 am 14 Nov 13

Ben_Dover said :

Thanks to all who replied sensibly.

It’s now with Happytel at Belco, will feed back on the job they do.

Good to see you getting back into the Act, Bendy…any chance of the promised feedback?

HenryBG 8:48 pm 27 Oct 13

maxblues said :

The mystery of the cracked phone and the missing Dover…

I reckon the old bugger is starting to feel his age.

Maybe you could get a bigger screen and stronger glasses, BenD ?

maxblues 2:40 pm 27 Oct 13

The mystery of the cracked phone and the missing Dover…

maxblues 7:32 pm 01 Oct 13

Ben_Dover said :

Thanks to all who replied sensibly.

It’s now with Happytel at Belco, will feed back on the job they do.

Dear Hon Mr Dover Esq, what happened to the feedback on HappyTel? Did it have a happy ending?

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