I am yet again left disappointed and astounded by the failure of Canberra Times Direct to provide the service which I signed up for 5 weeks ago.
The Saturday and Sunday editions of the paper are meant to be delivered to our residence. On signing up for this service, I clearly stated that we live on a battleaxe block on a main road, and as such only wanted to arrange for this service if the delivery driver was able to deliver the paper at least some way up our driveway. This is to ensure that we actually receive the paper. I was assured this wouldn’t be a problem.
In the 5 weeks that this “service” commenced, we have received the Saturday paper twice, and the Sunday paper two out of the 4 times it was meant to be delivered. To say that the service has not met our expectations would be a gross understatement.
After calling the delivery team on Friday to explain my concerns and reiterate that the paper was to be delivered further up our driveway, I was assured this would be communicated to the delivery driver yet again.
To find that my paper had not arrived at 8am this morning was now not surprising. I called the CTD to let them know, and was advised that a paper would be out within an hour. It is now 11:00am and no paper has arrived. I called the CTD number at 10:50am only to have my call go to voicemail, stating that they close at 11:00am on Saturday. A similar situation occurred the first time I called about a missing paper, however that time I was left on hold from 10:20am for half an hour – literally – before the call hung up on me. Consultants are meant to answer until 11:00am on a Saturday!
Earlier this week I received a letter stating that we have been randomly selected to have the weekday paper delivered, commencing 22 October. One out of the three weekday papers expected has been delivered to date.
I am absolutely disgusted by the lack of service provided and the failure to deliver what I see as a basic service. The fact that the replacement paper never arrived this morning, frustrates me even more!
Does anyone else use CTD and find they experience similar issues?