Transact Outage?

Issues in Crace about two weeks ago, and today I receive a nicely worded letter from TransACT apologising for the disruption to the FTTP broadband service and they also throw a $15 credit onto the next bill.

Im in Bonner using Transact/velocity and have not noticed any connection problems or outages.

Velocity rocks.

Evil_Kitten said :

I thought the title said “Transact Outrage”, and now reading the thread it seems quite appropriate!

Update: After 35 minutes of being on hold last evening, I finally got through to the technical support team. They had to re-initialise the ONT remotely, and that seemed to have fixed the issue. I also had to reset my wireless router and reset that to get my connection back.

HenryBG said :

The server my PC had acquired for DNS was named DNR2.transact.net.au. Not any more, obviously.

Strange, TransACT are simply the cable provider, not the service provider, strange your system is finding their DNS. You can try setting your secondary DNS server to 8.8.8.8 (Google’s public DNS server), that should allow you to resolve addresses if your local DNS isnt working.

dvaey said :

HenryBG said :

Also, their DNS servers weren’t working at one point in late Jan, giving nil response for selected websites.

It is fairly unlikely youre using a DNS service provided by TransACT. More likely that is your ISPs DNS server falling over. Netspeed by any chance?

The server my PC had acquired for DNS was named DNR2.transact.net.au. Not any more, obviously.

I thought the title said “Transact Outrage”, and now reading the thread it seems quite appropriate!

HenryBG said :

Also, their DNS servers weren’t working at one point in late Jan, giving nil response for selected websites.

It is fairly unlikely youre using a DNS service provided by TransACT. More likely that is your ISPs DNS server falling over. Netspeed by any chance?

KaptnKaos said :

I have been trying to contact the Transact so-called “Customer Support” for the past week to tell them we are dropping their wonderful (not) service for another provider, each time I have hung up after waiting 10 mins.

I tried this. Ive tried to cancel my account since December, however they keep sending me invoices and claiming they never received my request to cancel the service. Even after personally visiting the shopfront, calling up, emailing and sending them a written letter asking the account to be closed. Apparently it has been closed this month, but I guess Ill wait until invoice date before feeling assured they really have cancelled the service.

I actually got through once – this was a couple of years ago – I bought a lotto ticket straight after and won $100. As previously stated by others here, go to the whirlpool forum page for quicker answers, better yet, do what we did and go to another provider as soon as you can.

GBT said :

dungfungus said :

GBT said :

dungfungus said :

Could be a Telstra problem as it took me 12 hours to get some text messages through my Bigpond service yesterday. Glad they weren’t important – texts rarely are.

TransACT are a wholesaler so it can’t be anything to do with Telstra as customers aren’t on Telstra’s infrastructure.

Are you suggesting that TransACT don’t use Telstra’s infrastructure? I thought all internet traffic went through Telstra who are the wholesaler. When I had a short experience (24 hours) with a TransACT ADSL service it came through the Monash telephone exchange which last time I checeked is owned by Telstra. TransACT blamed Telstra for the failure of the “service” they provided me with.

Sorry, I should have been more specific. TransACT provide internet over VDSL, VDSL2, FTTH and ADSL. Of all of those, only ADSL would be using Telstra infrastructure, the rest is TransACT cable/fibre. As the OP was referring to FTTH, that is on TransACT’s fibre and thus Telstra wouldn’t come into it.

No worries GBT; I thought FTTH was an expletive so it’s my mistake really.

dungfungus said :

GBT said :

dungfungus said :

Could be a Telstra problem as it took me 12 hours to get some text messages through my Bigpond service yesterday. Glad they weren’t important – texts rarely are.

TransACT are a wholesaler so it can’t be anything to do with Telstra as customers aren’t on Telstra’s infrastructure.

Are you suggesting that TransACT don’t use Telstra’s infrastructure? I thought all internet traffic went through Telstra who are the wholesaler. When I had a short experience (24 hours) with a TransACT ADSL service it came through the Monash telephone exchange which last time I checeked is owned by Telstra. TransACT blamed Telstra for the failure of the “service” they provided me with.

Sorry, I should have been more specific. TransACT provide internet over VDSL, VDSL2, FTTH and ADSL. Of all of those, only ADSL would be using Telstra infrastructure, the rest is TransACT cable/fibre. As the OP was referring to FTTH, that is on TransACT’s fibre and thus Telstra wouldn’t come into it.

GBT said :

dungfungus said :

Could be a Telstra problem as it took me 12 hours to get some text messages through my Bigpond service yesterday. Glad they weren’t important – texts rarely are.

TransACT are a wholesaler so it can’t be anything to do with Telstra as customers aren’t on Telstra’s infrastructure.

Are you suggesting that TransACT don’t use Telstra’s infrastructure? I thought all internet traffic went through Telstra who are the wholesaler. When I had a short experience (24 hours) with a TransACT ADSL service it came through the Monash telephone exchange which last time I checeked is owned by Telstra. TransACT blamed Telstra for the failure of the “service” they provided me with.