Like many people I have super all over the place. My largest fund is a multi-billion dollar one, with all sorts of investments and regularly advertises on television. Their customer service leaves a lot to be desired though. It is bad. I can’t go visit them in an office because their nearest one is in Circular Quay, Sydney. They refuse to accept letters from me, or change things over the phone. I need to fill out a form. Their forms are confusing. Their fees are unreasonable for what they provide me with in returns. In short, I’m very unsatisfied with them.
So, does anyone have a Superannuation company that has provided them with good service and has an office here in Canberra that I can go to in order to do business? I want to amalgamate at least 6 super finds into one, and I want them to get off their rear ends and go look for it for me instead of me having to do it. If they want my money, they should be prepared to work for it instead of sitting back year after year charging me big fees and providing dismal if any returns.
I’m not looking for a big company, or a company with wizz bang advertisements. I want one with good customer service, reasonable fees and good returns. One that makes it easy to amalgamate my super.
Also, if you work for a super company, be honest and disclose that before making a recommendation thanks.