iiNet's Michael Malone on just how badly TransACT was being run

gooterz said :

Transact might have been as big as iiNet but they knew they had to treat their customers somewhat well.

That’s an interesting perspective, considering that iiNet is generally reputed as a very good customer service ISP (see e.g. Roy Morgan ISP satisfaction report, Whirlpool’s Australian Broadband survey).

We were with ozemail (they used to run the racing car), iinet came in the night and brought them out to steal their customers.

The service went downhill and a complete lack of communication that iinet had brought them and things were getting migrated.

So we moved to transact (whom got a great deal of funding from the government and sponsored the capitials). The service was great 99.9% uptime, something i wasn’t used to on ADSL.

Transact were in the process to upgrade all their VDSL customers to VDSL2, giving a great speed boost (after having fought and won the right to do so with the NBN anti-competition laws). Now iiNet are rumored to just wanting to stall and wait for the NBN that may or may not come.

Transact might have been as big as iiNet but they knew they had to treat their customers somewhat well.

I hope that means that they will review their ridiculously expensive pricing structure as a result of the review..

I don’t think Michael was saying it was bad – just basic. Transact is kinda time capsule from long ago. It has had no reason to innovate at all until it’s new owners.

Thats because electricity, gas and water are all seperate companies.

Should read

That’s (or that is) and I think you should spell check “seperate”

Who is this Michael Malone cat ? What happened to iivan 😉

But golly, wasn’t TransACT a great sponsor for a select few?

Grail said :

Processing systems evolve to match the organizations they were built by. I wonder how bad things are on the ACTEW side of things, that they still can’t send out one bill for gas, electricity and water all together.

After years of campaigning I am now getting electricity and water/sewerage accounts in the same envelope. They used to arrive one day after the other.
I still haven’t got any advice from them about increased electricity charges though.

ThisIsAName said :

mezza76 said :

iinet were far quicker and easier to deal with – their products were outstanding – Naked DSL was the second best thing Ive experienced in my life.

Ahh yes, another Transact specialty is the “compulsory landline” – there are no naked internet packages. I wonder what this contributed to their bottom line? For the most part, our landline remains unused, with bonus calls from annoying scammers.

It drives me round the f*ing twist. With our mobiles we get $500 worth of free calls so the landline is useless… it’s just a constant reminder of the fact im getting screwed. What’s worst is there is no alternative. I could pay $200+ for another company to provide the same service on their own network. Compared to any other capital city (and im really thinking of how good those in Hobart must have things) – Canberra is the worst for broadband in terms of price, packages and accessability.

When I get the NBN im shooting my landline out of cannon (maybe towards Transact house).

mezza76 said :

iinet were far quicker and easier to deal with – their products were outstanding – Naked DSL was the second best thing Ive experienced in my life.

Ahh yes, another Transact specialty is the “compulsory landline” – there are no naked internet packages. I wonder what this contributed to their bottom line? For the most part, our landline remains unused, with bonus calls from annoying scammers.